Visitors search through our marketplace of tours and cruises, select a departure and send us an inquiry.
Clients are assigned to one of our travel advisors who provides advice, adds flights and ancillaries as well as confirming availability with you.
Client books and pays us online and we confirm the booking to you. Simples.
We're a full-service online travel agency specializing in multi-day journeys. We also arrange flights, accommodation, and extras, but only for clients booking a cruise or tour with us. Every client is supported by one of our in-house travel advisors, who is assigned to them throughout their booking experience.
We look after our clients from their initial inquiry all the way through the booking process, including deposit and balance payment collection. We also provide post-booking support and deliver travel e-documentation prior to departure.
That depends on each operator. Most of our current partners have custom integrations using the following technologies...
With some partners we integrate their trips via B2B 3rd parties. eg. Rezdy, TourCMS, TourAmigo.
Many operators are in the same situation and we do have an in-house system that enables small and mid-sized operators to load and maintain their trips on our platform. However, this is our least favorite option, and application priority is given to operators that can integrate with us via a feed or 3rd party integration.
Commission levels and commercials are determined during our on-boarding process.
We’ll conduct a thorough review of your brand, trips, and processes. This step shouldn’t take long, provided your application is comprehensive and includes all the details we need to assess whether we’re a good fit for each other.
No, we partner with all types of operators, from snow-shoeing tours to coastal sailing companies, however if your operation has multiple levels of pricing (per departure) ie. based on cabin types, deck levels etc - then you'll need to supply us with an XML or API connection.
If you're manually loading your trips into our system (ie, you are directly connected) then the time it takes to on-board your trips is up to you. Implementation times differ for custom API/XML integrations and are mostly determined by the technical and content capabilities of your business.
We're not looking to partner with every operator in the world. Our focus is on building a portfolio of trips that offer our clients the best options in each destination. We also need to be confident that we can add value to your marketing and distribution strategy.
Listed are some minimum requirements for all partner applications. Please save yourself time and do not apply if any of these requirements are not able to be met, as your application will not be successful.
We are not the right partner for you if you're looking to "test the water" by selling your trips online though an OTA. Nor are we interested in selling a subset of your trip portfolio (unless there is a valid reason). We are looking for true long-term partnerships.
We accept applications globally and transact in AUD / NZD / USD and CAD.
Please note that submitting an application does not guarantee approval. At this time, we are not actively onboarding new operators, and we will only reach out to successful applicants if and when opportunities become available. We appreciate your patience and understanding.
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