How many people will be on tour with me? Who else will be travelling with me?
With only 40 guests on our premium tours instead of the standard 53, Insight clients enjoy a more personalised service. In a smaller group, you'll be closer to your local guide for a more in-depth experience, you'll spend less time waiting to get into sights and it will be faster checking into hotels with your luggage arriving quicker to your room. Insight groups are smaller, more intimate and more friendly.
Will my coach journey be relaxing?
All our guests share a passion for travel, fun, adventure and discovery. Ages range from young to mature with an average of mid-50s, travelling either solo, as couples, families or with friends and join us from all over the English speaking world.
Do Insight coaches have Wi-Fi?
We ensure your comfort when travelling by planning plenty of rest stops during each journey. There's also an on-board wash room on all touring coaches (except in Morocco). Seat rotation each day guarantees everyone gets to enjoy the great views, while travelling head and shoulders above the other traffic. By leaving the driving to us you avoid wasted time planning routes and negotiating traffic. We'll even take care of the expensive items like refuelling, paying tolls and parking charges, and more.
Will the coach be modern and comfortable?
Complimentary Wi-Fi is available now on our coaches in many countries. The on-coach Wi-Fi uses the 3G mobile phone network - which means connection will be slower than standard broadband and at times may not be available. It's perfect for sending emails and keeping in touch, but not strong enough for streaming video or large photo uploads. The included free data allowance is 100MB per person per day which is sufficient for most normal usage (sending emails etc). Free Wi-Fi is also available in many of the hotels we stay in.
Is there seat rotation?
Yet another exclusive feature of an Insight premium tour is the incredible space and comfort you'll enjoy when travelling. Our luxury coaches have been specially reconfigured with fewer seats, you'll relax in style whilst enjoying up to twice as much legroom then on a standard touring coach - on every departure with no extra surcharge to pay. With Insight, it's not just extra legroom that each guest enjoys, there's also the extra window space. What's more, you can recline without crushing the person behind and you have more room for personal belongings and luggage (our allowance is actually higher than other operators). It's also quicker to embark and disembark, saving sometimes up to an hour or more on days when there are many stops!
I want to see all the main sights, but will I have time to explore on my own?
Yes, your Tour Director will implement a seat rotation system, whereby all guests will rotate their seats on the coach daily. This allows for everyone to experience the spectacular views from different seats, and you'll have a better opportunity to get to know your fellow travellers.
Are tips included?
At Insight, planning the perfect tour is our speciality. Not only do we include the 'must see' sights, we carefully balance our itineraries to give you plenty of free time to relax and immerse yourself in the location. We design each itinerary with the perfect balance of planned activities and personal time to explore. We also give you the opportunity to personalize your trip with a range of Optional Excursions at competitive rates, which allow you to choose how you spend some of your time.
Do you have a share program for singles?
On an Insight Vacation, some gratuities are included in the price of your trip: baggage handling, meal service for all meals listed in the tour itinerary, and hotel service charge. Room service, however, is not included in the tour price. Tips are customarily given to your Tour Director, Driver and Local Guides at your discretion. The recommended amounts are: Tour Directors EUR4 per day, Drivers EUR2.50 per day and Local Guides EUR1 per day. The option to prepay these tips prior to departure is possible. Please ask your consultant to include this in your quote.
What is Gold Seal Protection?
If you wish to share with another tour member you can advise Global Journeys at the time of booking. Insight believes that travelling solo doesn't have to cost you more. We will try to match you with someone of the same sex in order to avoid having to pay the single supplement. If we are not able to provide a suitable room mate, we will provide a single room at no extra cost.
Do you accommodate special needs?
Gold Seal Protection is designed to provide you with peace of mind. For $99 per person, should you choose to cancel your guided holiday for any reason, prior to 30 days from departure date, Insight will refund your deposit and/or guided holiday payment. Gold Seal Protection must be paid with the deposit and cannot be added at any later date. If you wish for us to include this protection in your quote, please let us know when completing your 'Quote Request'.
What is the difference between a definite departure and a departure that is NOT marked definite?
We make every effort to accommodate any special needs requests, whether it be a dietary restriction or a physical limitation. In order to accommodate your needs as best as possible, we ask that you let your Global Journeys Travel Advisor know at time of booking so we can assess the request and see how and where we can accommodate you. We may ask you to fill out a form depending on the request in order for us to assess how and if we can accommodate.
When do trips become designated definite?
A definite departure is guaranteed to operate for that given departure date. A trip that is not yet designated a definite departure is not yet guaranteed to operate based on current booking numbers. If a trip and departure date you are interested in is not yet definite, do not let this discourage you from booking. The more paid guests we receive, the odds of the trip operating increase.
In the slim case that we happen to withdraw a trip you are booked on due to a lack of numbers, you are entitled to a full refund on the funds already paid towards Insight Vacations or if flexible with your time, we can move you onto another departure. When booking trips that are not yet definite, we typically suggest looking into booking your airfare with Insight Vacations so that way in case of a withdrawn departure, you are not stuck with any non-refundable flights booked through another party.
As a rule of thumb, a trip becomes a DEFINITE departure once we have sold approximately half of the maximum capacity of a specific departure. On average because a sold out Insight Vacations accommodates 40 guests, a trip is designated definite at the 20 guest mark.
When can I expect to get my travel documents & itinerary? How much luggage can I bring?
Travel documents, including any air tickets, tour itinerary, hotel lists, and helpful hints and other information are sent approximately 20 days prior to your tour departure. Your Global Journeys Travel Advisor can organise these earlier if you are travelling before your holiday starts.
How do I book an optional excursion and what is the cost?
You are allowed to bring one suitcase per person with the dimensions of 30.5”x22”x12.5” (77.5 x 56 x 32cm) and weight not exceeding 66 lbs (30kg) due to the limited space on the coach. You can also bring one piece of hand luggage, provided it is small enough to take on the coach and does not have telescope handles. Please note that air carriers, cruise lines and other forms of transportation may have other restrictions and requirements including weight, and we recommend that you contact the suppliers directly for additional information. We regret we are unable to accept a second suitcase or any luggage exceeding these limits.
Carry-on bags should not exceed the dimensions of 12"x11"x6". For safety reasons, wheeled carry-on bags are not suitable as hand luggage on motorcoaches. Carry-on bags must be small enough to store in overhead bins or under the seat in front of you on motorcoaches and other transportation.
Can I have laundry done?
Your Travel Director will have a list of available options and the appropriate costs. They are carefully programmed to coincide with the best highlights available at the time of your visit. It could be a seafood lunch in Venice, a concert in Vienna or a Grand Canyon Helicopter ride. A detailed list and costs can be found in your trip documentation.
Do you have a non-smoking policy?
Most hotels do offer a laundry service and in some cities Laundromats are also available. However, it is a good idea to try and pack enough clothing to avoid having to do laundry, as it can sometimes be costly or inconvenient.
How do I get from the airport to the start of my trip?
There is a no smoking policy motor coach travelling policy. However, we do make plenty of convenience stops giving you the opportunity to smoke, use local restroom facilities, take a scenic snapshot or just relax and enjoy of cup of coffee.
We offer arrival and departure transfers at the start and end of all of our itineraries. We offer many complimentary transfer services when clients arrive and depart as per their specific trip dates. When arriving earlier or departing later, we can offer private charge transfers when booking our start and end accommodation locations. Since every itinerary is unique, we will be able to provide you with specific transfer information based on your trip of interest.
Airport Transfers in Europe
All Insight guests receive complimentary European arrival and departure transfers by bus/coach on the arrival and departure day of their tour at specified times. Any guests whose flight times do not coincide with the transfer timings may choose to book and buy a transfer. Note that flight timings must be supplied to Global Journeys no later than 21 days before flight departure Transfers Athens, Cairo, Tel Aviv, Amman And Istanbul
AInsight is pleased to offer complimentary airport transfers* at any time, either on the first or last day of the tour, or on other days in conjunction with pre and post tour accommodation booked through Insight. Note that flight timings must be provided to Insight no less than 21 days before the flight departure. Transfers in Canada & USA
Complimentary airport transfers are included on the arrival and departure day of your tour. Should you arrive or depart at other times, you can chose from the inexpensive transfers via scheduled shuttle service, taxi, or mini van. These transfers are only available when purchasing pre & post-tour accommodation with Insight Vactions & Global Journeys.