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Terms & Conditions

Global Journeys act as an agent for and sell travel related products and services as agent on behalf of various travel service providers. The services we provide to you pertain to that agency relationship.

Our obligation to you is to (and you authorise us to) facilitate travel bookings on your behalf, arrange relevant contracts between you and travel service providers, arrange travel documentation for the relevant travel bookings, and procuring refunds, travel credits or other forms of compensation where available.

We exercise care in the selection of reputable travel service providers, but we have no control over, or liability for, the products and services provided by third parties and we cannot guarantee the performance of any travel service provider. Global Journeys is not responsible for the acts or omissions of such operators or their subcontractors or their failure to provide services, adhere to their own schedules, or honour their contracts. All information, prices and availability are subject to change without notice.

Bookings made on your behalf by Global Journeys are subject to the relevant travel service provider’s terms and conditions. You must read and accept these prior to finalising your booking. Links to the terms and condtions of each travel service provider are provided on each operator or cruise line page (see 'Operators' menu at the top of the page) and in our booking portal.

Prices And Payments

You can pay your deposit to Global Journeys by credit card (1% CC fee applies) or straight into our bank account to avoid this fee. Full details are provided on your quote. Your non-refundable deposit is held by the Operator to secure your place(s). All prices, rates or fares provided on this website are subject to change at any time without notice. Special conditions may apply to the prices on this website.

The prices shown on this website are per person, unless specifically indicated. Your trip is not confirmed until you receive a booking confirmation from us and your deposit (or full payment) has been made. In the case of billing errors, Global Journeys reserves the right to re invoice with correct pricing up until the Booking Confirmation is sent to you. You are entitled to a full refund of your trip deposit if you do not accept the changes.

Cancellations & Refunds

Fees may be charged by the Operator of the tour, cruise line or river cruise company you have chosen to travel with when making changes or canceling your booking. Please read & refer to the individual Operators Terms & Conditions for applicable charges. (see 'Operators' menu at the top of the page).

An administration fee of $100 per person will be charged by Global Journeys (in addition to any Operator cancellation fee) when you choose to cancel your trip after your non-refundable trip deposit has been received by the Operator or Cruise Line. The Global Journeys cancellation fee also applies if you have opted to include Gold Seal Protection, Safetynet Protection, or APT/Travelmarvel Cover has been purchased.

If you choose to pay for any part of your trip by credit card, and a refund is due to you for whatever reason, the credit card fee is non-refundable.

Important Bits

Booking Your Own Flights
If you are booking your own flights, please don't book them until you have been notified by Global Journeys that your places on tour (or your cruise cabin) have been confirmed. If you are booking a land tour please also wait until we notify you that your departure date has been set to a 'definite/guaranteed departure' by the Operator.

Airline Refunds
All airlines impose cancellation and change penalties up to 100% for many discount tickets. All tour operators, cruise lines, and some resort hotels impose cancellation and change penalties, too. Please view the applicable rules before you make your reservations.

Flight Delays
Flight delays are very common today. If your flight is delayed for any reason, the airlines are not required by law to pay for any expenses you may incur, such as meals, hotels, taxis and phone calls.

Check Your Itinerary
As soon as you receive your itinerary & travel documents, check through them thoroughly to make sure they are correct as to names, dates & times.

Schedule changes by the Operator are possible. We urge you to re-check exact flight times prior to departure and prior to your return.

If you book a trip, we must collect the tour Operator's or Cruise Line's deposit when the reservation is made. The amount of the deposit, the refund allowed, and the times for cancelling vary according to the Operator or Cruise Line. We do not endorse or recommend any particular Tour Operator or Cruise Line; our role is strictly limited to facilitating the booking.

Final Payment
For all tours & cruises, you must have made full payment before the Operator will release the tickets or documents.

Travel Insurance Protection

Global Journeys strongly recommends that you purchase Travel Insurance. With some Operators it is compulsory to have travel insurance organised before travel documents are issued. Due to COVID-19 many travel insurance companies have paused sales as they prepare their offerings for the future of international travel. At present Cover More are providing Australian's with travel insurance that includes COVID-19 Benefits.

Webjet Gift Card Vouchers

If you hold an e-gift card issued by Webjet Exclusives resulting from a prior booking, Webjet now offers the opportunity to redeem your Gift Card with Global Journeys.

(a) If you choose to use your Gift Card balance to pay for your trip, Webjet Exclusives will transfer to Global Journeys an amount from the available balance on your Gift Card to pay for the trip.

(b) The available balance on your Gift Card will be applied to your booking, covering the deposit (if applicable) and remaining cost of the trip. If the full cost of the trip exceeds the available balance on your Gift Card, you will be required to make up the difference between the purchase price and the Gift Card balance using a method of payment accepted by Global Journeys at the time of booking.

(c) Any unused balance remaining on your Gift Card will continue to be governed by Webjet Exclusives’ terms and conditions of card issue. The transfer of funds from your Gift Card balance to Global Journeys is irreversible.

(d) In the event you cancel the trip or the Operator cancels or postpones the trip, the Gift Card amount and any other funds received will be held in credit with Global Journeys, less any Operator cancellation charges (if any apply as per the Operator's Terms and Conditions). No refunds will be issued but will be held in credit to be used against future trips.

Travel Documents

Please ensure you carefully read your invoice, tickets and all other documents we send to you as soon as you receive them, and contact Global Journeys immediately if any information appears to be incorrect. We will not accept any liability if you fail to notify us of any inaccuracy in any document within 14 days of us sending them to you.

While we will do our best to rectify any changes made outside this time, it is your responsibility to meet any additional costs which may be involved, except in the case of an error made by the Operator and where there is reasonable justification for you not contacting us within the specified time.

You are responsible for ensuring that all necessary travel documents including, but not limited to, passports, visas and vaccination certificates are valid and subsisting. We strongly recommend that you verify current documentation requirements and all other relevant protocols and procedures associated with your trip with your Travel Advisor. Please note requirements change and you must check with your Consulate for the most up to date information.

Passports must have an expiry date of at least six months after completion of the trip.

When you enquire with us, we ask if you have any pre-existing conditions which may impact your ability to travel, or participate on the trip. If you answer yes, then a "Health a Mobility" questionnaire will be sent to you by your Travel Advisor. It is your responsibility to complete this and to forward onto the Operator. Please refer specifically to your Operators T&C's pertaining to "Travellers Who Need Special Assistance on Tours and/or Cruises"

Validity and Change

Although we go above and beyond in our efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied that the content on our site is accurate, complete or up-to-date. In any event, our website content is only valid at the time it is downloaded, and may change on a subsequent visit to our website. We shall be entitled to change our website content from time to time, and cease providing any particular website content (including part, functionality or service of our websites), without notice, and for any reason.


Our site information has been sourced from a variety of travel operators, service providers, and other sources. We can not verify the accuracy of our travel operator's trip information and we can not warrant their accuracy or completeness.

We do not guarantee that our websites or any website content will be free from errors or omissions. There may be mistakes and errors in our website content which we fail to notice, which will not be binding on us. We reserve the right to correct any errors in our website content and to change any of our website content (including services, products, availability, and pricing) at any time without notice, including in any booking or order you have submitted or contract you have entered into with us on the basis of it. If any correction affects any booking or order you have submitted or contract you have entered into with us to your material detriment, then we will give you the opportunity to cancel the booking rather than accept the change.

Privacy, Cookies & Online Security

Global Journeys protects the privacy of all of our customers. We have developed a privacy policy to keep you informed of what information we may collect from you, what this information will be used for, with whom such information will be shared, and the security procedures we have implemented to protect your privacy. The information collected includes information that can be linked to a specific individual, such as name, address, phone number or email address. Details provided here.

Third Party Websites

Our site information has been sourced from a variety of travel companies, service providers, and other sources. We can not independently verify the accuracy of our travel supplier's information and we can not warrant their accuracy or completeness.

Global Journeys is not responsible for the acts or omissions of such suppliers or their subcontractors or their failure to provide services, adhere to their own schedules, or honour their contracts. All information, prices and availability are subject to change without notice.

Complaints Handling Policy & Procedures

As a responsible travel agency we seek to maintain and enhance our reputation of providing you with high quality products and services. While we don't like them , we do value complaints as they assist us to improve our products, services and customer service. We are committed to being responsive to the needs and concerns of our customers or potential customers and to resolving your complaint as quickly as possible. Please read our Complaints Handling Policy & Procedures, with information on how to send us a complaint.

Links To Other Sites

These Sites may contain hypertext links to other websites. Such links are provided for your convenience and are not intended as an endorsement by Global Journeys of the organizations, person, or entities owning or operating those sites. Global Journeys is not responsible for the content those sites contain, nor their privacy practices. Such other websites are maintained by third parties over whom we exercise no control. We expressly disclaim any responsibility for the content, products or services of such other websites.

Modification Of Terms

Global Journeys reserves the right to change, modify, add, or remove portions of these terms and conditions at any time, without notice, and at our discretion. You may check these terms and conditions periodically for changes. Your continued use of Global Journeys subsequent to the revisions of these terms means you accept those changes. You are advised to review the terms and conditions and other policies posted on this Site for potential changes when you return to this site to visit or to transact any business.


These terms are effective until terminated by Global Journeys, for any reason, with or without notice. Upon termination, you must destroy all materials obtained from These Sites and any and all other Global Journeys site(s) and all copies thereof, whether made under the terms of these terms or otherwise.


The materials in these sites are provided on "as is,"where is," and "with all faults" basis and without warranties of any kind either express or implied. To the fullest extent permissible pursuant to applicable law, global journeys disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Global Journeys does not warrant that the functions contained in these sites will be uninterrupted or error-free, that defects will be corrected, or that these sites or the server that makes it available are free of viruses or other harmful components. Global Journeys does not warrant or make any representations regarding the use or the results of the use of the materials in these sites in terms of their correctness, completeness, accuracy, reliability, non-infringement, or otherwise. You (and not Global Journeys) assume the entire cost of all necessary servicing, repair, or correction. Applicable law may not allow the exclusion of implied warranties, so the above exclusion may not apply to you.

Notwithstanding anything to the contrary, nothing in this website shall be construed to be an offer to sell or a contract until a booking is confirmed in writing and a non-refundable deposit has been made. Global Journeys is an agent for the travel operators it distributes. All travellers are subject to the terms and conditions of the particular operator conducting their travel arrangements.

Limitation Of Liability

Under no circumstances, including, but not limited to, negligence, shall Global Journeys be liable for any special or consequential damages that result from the use of, or the inability to use, the materials in these sites, even if Global Journeys or a Global Journeys authorized representative has been advised of the possibility of such damages. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. In no event shall the total liability of Global Journeys to you for all damages, losses, and causes of action (whether in contract, tort, including but not limited to negligence, or otherwise) shall exceed the amount paid by you, if any, for accessing these sites.


You agree to defend, indemnify, and hold Global Journeys and our affiliates, and our and their respective directors, officers, members, employees, agents, representatives, attorneys, successors and assigns, harmless from and against any and all claims, proceedings, damages, injuries, liabilities, losses, costs and expenses, including reasonable attorneys' fees and litigation expenses, relating to or arising from your use of the Materials or information provided by us, or services obtained from the Materials, or any arrangements you make at our Site or based on information obtained from the Materials, or your use of the Site, any website Materials, or services obtained on or through the Site, or any arrangements you make based on information obtained on or through the Site or any breach by you of these Terms and Conditions.


If you have any questions, comments, or concerns regarding this Site, or the above Terms and Conditions, please contact Global Journeys.

Peace Of Mind We are proud to be recognised by the following Associations

Global Journeys Ltd is a Full Member of the Australian Federation of Travel Agents. All AFTA members pledge themselves to conduct their business activities in a manner that promotes the ideal of integrity in travel and agree to act in accordance with the Principles of the AFTA Code of Ethics.
ATAS is National Industry Accreditation backed by AFTA. Global Journeys is recognised as a credible, professional travel business and we are required to annually meet the compliance benchmarks to our accreditation. ATAS Accreditation No: A11351.
Global Journeys is a member of the Travel Agents Association of New Zealand (TAANZ). All TAANZ members must meet strict membership & financial criteria and be subject to an annual financial review by an independent Bonding Authority.
Global Journeys is an Agency Member of the Cruise Lines International Association (CLIA), and every cruise consultant at Global Journeys is also individually CLIA qualified.
Global Journeys is an Associate Member of the Council of Australian Tour Operators (CATO). CATO members promote an ethical and sustainable style of travel and sign up to the CATO Quality Charter, ensuring the highest standards of supply and delivery of travel product.

Plan Your Journey Learn more Your guide to planning your next adventure with Global Journeys