What is included in my Virgin Voyage fare? May I transfer my voyage booking to Global Journeys?
- Basic Bevvies, including water (still and sparkling, of course), non-pressed juice, soda, sachet tea and drip coffee
- All restaurant dining
- Entertainment experiences
- Tips and gratuities
- Group fitness classes
What is the minimum age to travel with Virgin Voyages?
Yes, Virgin Voyages will gladly transfer a reservation to Global Journeys within 30 days from the creation date when a reservation is not paid in full.
Is there a minimum booking age?
Virgin’s Voyages’ voyages are adult-only, so Guests (referred to as Sailors) must be at least 18 years old to sail. Guests aged 18 to 20 (an “Under-21 Adult”) must be accompanied in the same or adjoining stateroom by a Guest 21 years or older who expressly agrees to be responsible for the Under 21 Adult throughout the voyage (i.e., the “Responsible Adult”). This includes, but is not limited to, ensuring adherence to our Beverage Policy.
What documents are required to sail?
The minimum age to book is 21 years old unless you meet one of Virgin Voyages “under 21 adult” criteria which are:
- Sailors (guests) are legally married (be prepared to provide proof at boarding).
- Sailors are active military (Sailors should be prepared to provide proof at boarding).
Every Virgin Voyages sailing is an experience crafted exclusively for guests 18 years of age and older. Two Sailors above the age of 18 and under the age of 21 may travel together unaccompanied in the same cabin if their ship departs from a port outside of the United States or if they meet the "under 21 adult" requirements.
Will I need to get Visas for my cruise?
All Sailors (guests) need a valid passport with an expiration date at least 6 months after the voyage end date.
Can I choose a specific cabin, or will one be assigned to me?
Some countries will require you to hold a visa to enter their country. Some countries will require you to obtain a visa in advance of your cruise and others may issue a visa upon arrival.
It is your responsibility to determine visa requirements for your itinerary and to ensure that you are in possession of all required visas and travel documents prior to sailing. You will need to contact the Embassy (Consular Services) of each country on your sailing itinerary for specific visa requirements, information, forms and fees for your nationality. More information can be found here.
How many people can occupy one cabin?
In an effort to make your booking experience as seamless as possible, you can choose a specific cabin category. Virgin Cruises will then assign the best cabin available based on the selected criteria. However, if you wish to choose a more specific cabin or suite, you can reach out to your Global Journeys Cruise Advisor for help.
How do I reserve cabins for a group?
The number of Sailors per cabin depends on the selected cabin. Overall, occupancy of cabins ranges from 1 to 4 Sailors.
Can I book connecting cabins?
Your Cruise Advisor can help book your group. While Virgin Voyages don't offer traditional group bookings, they can create a ‘Circle for Sailors’ with 10+ cabins wishing to book together.
Can I travel solo?
Yes, Virgin Cruises have a limited number of adjoining cabins so be sure to book early.
I am pregnant. Can I still go on my voyage?
Virgin Voyages understand some Sailors prefer to travel with a party of one! Cabins for solo Sailors are the perfect way to sail if you're looking for more personal travel. Also, for just a bit more, you can book a double cabin just for yourself, you don’t have to share.
Are there cabins for Sailors with disabilities or reduced mobility?
Congratulations on your new mini-Sailor! Although we're excited you've decided to book, you must be less than 24 weeks pregnant by the end of the sailing. Please make sure to bring all appropriate medical documentation to confirm this timing when you arrive.
Are there wheelchair-accessible cabins?
Yes, Virgin Voyages have a limited number of cabins available for Sailors with special needs or reduced mobility. Please book early and specify all of your required accommodations to your Cruise Advisor in your online booking enquiry.
Am I allowed to bring my service animal on my voyage?
Yes, Virgin Voyages’ ships have a limited number of cabins that can accommodate wheelchairs. Please bring your own preferred wheelchair, if needed, and be sure to book early to guarantee the cabin of your choice. Collapsible wheelchairs are strongly encouraged.
Can I bring my mobility scooter on board?
Yes, service animals are permitted on board but let your Cruise Advisor know when you book as there are limitations to the number of animals allowed on board. Service animals are dogs that are individually trained to do work or perform tasks for the benefit of an individual with a disability ( guide dogs, hearing-ear dogs, psychiatric service dogs). The task(s) performed by the dog must be directly related to the person’s disability. Individuals with disabilities will generally be permitted to access all the ship’s public spaces accompanied by their service animal.
I need to bring oxygen on board. What are the procedures?
Yes, Sailors staying in ADA-compliant cabins and suites can bring mobility scooters on board but are asked to please store them in the cabin when not in use.
Can I change or upgrade my cabin?
Sailors are permitted to bring oxygen cylinders and equipment on board, but please be mindful of the following guidelines:
- Sailors must make independent delivery arrangements with a third party for the rental, delivery and return of any oxygen cylinders and related medical equipment. Only 2 cylinders per cabin may be personally hand carried aboard. All other quantities must be delivered. Stevedores at the port terminal are unable to coordinate the transfer of oxygen cylinders.
- Due to safety concerns and storage limitations, Virgin Voyages does not allow Sailors to carry or use liquid oxygen or large cylinder (greater than 680 litres or E / M-24 size) systems. Additionally, the types and quantities of oxygen cylinders allowed on board may be limited. Please discuss your individual needs with your Cruise Advisor.
What are the benefits of booking a suite?
If Virgin Voyages have got the space, you've got the spot - no strings attached. Your cabin category may be changed (up or down) at any point before 120 days prior to your voyage. Just let your Cruise Advisor know and Virgin will be happy to accommodate. After 120 days, you can upgrade your cabin all the way up to 48 hours before your voyage. Of course, applicable fare increases would apply.
Are Virgin Voyages able to accommodate my dietary requests and/or food allergies?
It wouldn’t be a Virgin Voyages experience unless you're traveling in style. That's why Virgin Voyages are pulling out all the stops to make sure their RockStar Sailors (suite guests) have everything they’ll need (and a few extra things).
Everyone gets unlimited Wi-Fi, complimentary dining, free group workouts and entertainment, plus all the basic bevvies are included. RockStar Quarters Sailors (suite guests) also get extra, including:
- RockStar Services Crew support to accommodate any special requests before and during your voyage
- Early access to bookable experiences on shore and at sea
- Complimentary local transportation to the port
- In-room fully stocked bar (first round on us)
- Luggage assistance by our wardrobe team who will unpack and repack all of your things
- Exclusive access to everything on board - even behind-the-scenes doors
- Membership to Richard's Rooftop, an exclusive sun deck for RockStar Quarters Sailors
How do I make a special request such as meals, excess baggage?
The expansive food and beverage offerings should be able to accommodate most dietary needs and requests but be sure to consult your Cruise Advisor before you sail regarding any specific requests or allergy concerns. Please note, Virgin Voyages does NOT have an allergen-free kitchen.
Does Virgin Voyages offer travel protection?
If you have any special requests or need personal accommodations, please let your Cruise Advisor know when you book. She will be able to let Virgin Voyages know precisely what you need!
How much are gratuities?
Yes, every Sailor has the opportunity to choose Voyage Protection when booking. If you decide you want to add Voyage Protection after booking, please let your Cruise Advisor know.
Is there a fuel supplement charge?
Virgin Voyages have already taken care of taking care of the crew. So, don't worry, the tips are on them.
Can Virgin Voyages refuse my booking or deny me boarding?
No, there is no charge for fuel supplements. Virgin Voyages have got you covered.
Though unlikely, Virgin Voyages reserves the right to refuse booking or deny boarding to anyone that does not comply with the rules and regulations stated in their ticket contract.
What are the benefits of signing up for a Virgin Voyages account? Will I receive any documents in the mail?
A Virgin Voyages account provides total access to your booking details and will keep you up to date on the latest news and announcements. To stay on top of all your details, simply log in to book add-ons and experiences and complete your "Ready to Sail" details before your trip.
What is the Band?
Yes, you will receive booking confirmations and luggage tags in the mail.
What is the Sailor App?
You will receive The Band in the mail prior to your sailing date. This is Virgin Voyages’ wearable technology that will serve as your room key, give you access to the onboard POS system, and create a more streamlined boarding and leaving process.
Location services are used for on-demand delivery, like the Shake for Champagne service. It gives RockStar Sailors (suite guests) VIP entry to Richard’s Rooftop, can be used by all Sailors for easy gaming in the Casino and can be used to pay for anything they choose to buy. Pair The Band with the Sailor app for a smooth onboard experience.
I cannot travel on my voyage. Could someone take my place?
Download the Sailor app for things like online check-in, booking Shore Things, making a reservation at a restaurant ( and being informed when your table is ready so you don’t have to queue), getting Champagne delivered and just about everything smooth sailing.
Sailor App will tailor experience suggestions based on your preferences to help you discover the things you will enjoy most. You can download the Sailor APP on the Apple Store or Google Play.
What are the methods of payment on board?
Yes, names on reservations can be changed up to 48 hours before your voyage - at no additional cost (excluding air implications). Please reach out to your Cruise Advisor to arrange to have someone sail in your place.
Can I withdraw cash on board?
All transactions on board will be purchased with your onboard account. Funds can be loaded and applied to your account with cash, Visa, MasterCard, Discover and American Express. Currencies accepted onboard is USD on Caribbean voyages or Euro on Mediterranean voyages, so you may incur foreign transaction fees by your credit card company.
How much are the drink packages?
Yes, there will be an ATM available.
When can I book a shore tour?
What's a holiday without a few choice cocktails? Your sailing includes basic bevvies and, while Virgin Voyages don't have traditional drink packages, you can prepay a bar tab in $300.00 increments. (Virgin Voyages may offer a top up bonus for each incremental amount).
When can I make reservations for dining, spa, tattoo and entertainment?
Once Virgin Voyages shore excursions (which they call "Shore Things") are up and running, you will have the ability to book directly from the Sailor App or through your Cruise Advisor. Payment for Shore Things will be due when you book them.
Note: All Shore Things are operated by independent operators, so read the terms and conditions when you book.
What time should I arrive for my Voyage?
All Sailors will have the ability to book ship experiences directly from Virgin Voyages Sailor App or through your Cruise Advisor at least 45 days before departure.
Please refer to your booking confirmation for your exact boarding time. Your vessel will set sail at the time listed and will depart in a timely manner. That means on the dot.
What is the dress code? What items are prohibited from being brought on board?
Virgin Voyages always want all of their Sailors to feel comfortable. They encourage you to wear more than a bathing suit if you go to a restaurant and kindly consider shoes, but your style is your style.
Can I bring electrical appliances with me i.e. hair dryer, flat iron, iron?
On Virgin Voyages creating a safe and secure environment for all Sailors is their top priority. This is the list of items that are a no-go on every Virgin Voyages’ vessel. If any Sailor is found to be in possession of any of these items, they will be taken until the end of your voyage. Thank you for helping to ensure the safety of everyone on board. Items prohibited on board include:
- Firearms, ammunition, knives, swords, daggers and any other types of weapons (nun chucks, tridents and Samurai swords included)
- Toy guns or other replicas of firearms and weapons
- Highly flammable liquids and combustible substances
- Liquid oxygen
- Non-prescribed controlled substances, illegal drugs, medically prescribed and synthetic marijuana
- Hookah pipes
- Homemade, pre-cooked or perishable foods or open food containers
- Fireworks or pyrotechnics
- Seasonal and/or celebratory light bulb strings
- Single-use plastic water bottles
Can I bring alcohol on board?
Clothing irons are a no go on board, but if you need to bring flat iron for your hair, that's ok.
Can I bring food on board?
As an Adult-by-Design experience, Virgin Voyages have an array of carefully selected beer, wine and expert cocktail options shipwide. If you must bring that rare bottle of red you got in the south of France, they get it.
Sailors are also welcome to bring two (2) 750mL bottles of wine per cabin in carry-on bags (sorry, no liquor or beer please). Please note, any alcohol in your checked luggage will be collected pre-sailing and returned once your voyage is complete.
You are also welcome to bring specialty liquors from a port of call on board. Simply hand them to the security team as you board, and Virgin Voyages will hold them until your final night.
Can I bring water or soft drinks on board?
With more than 20+ delicious options available, there's no need to bring food on board. However, if you have a necessary item or dietary supplement you must bring on board, let your Cruise Advisor know so they can arrange special clearance.
Can I bring musical instruments on board?
Outside water or soft drinks in boxes and cans are permitted in hand luggage only. There won't be unnecessary single-use plastics, including straws, water bottles, shopping bags, food packaging, stirrers and takeaway cups shipwide. Water is readily available across the ship (pack your re-usable water bottle). Unlimited sparkling water, non-pressed juices, soda, sachet tea and drip coffee are included in your fare.
Can I book a transfer from my accommodation or the airport to the ship?
Yes, what would a Virgin Voyages experience be without a few guitars? Just be sure all instruments fit through terminal screening equipment. Also, if the music is disturbing other Sailors, crew might have to ask you to lower the volume a bit to respect everyone's needs.
Virgin Voyages is not currently providing transfers.
What amenities are included in cabins? What is a muster drill and do I really have to attend?
Cabins on Virgin ships serve as the perfect retreat for Sailors, offering epic comfort and style. They include:
- Roomy Rainshowers
- Mood lighting
- Clever cabin control
- 43"+ 4K flat-screen HDTV with Bluetooth connectivity for mobile phones
- In-room mini bar with ice bucket, bottle opener and glassware
- Bathroom necessities such as shampoo, conditioner, body wash and hand wash
- In-room safe (fits 17" laptop)
- At least four (4) North American (110v) and one (1) European (220v) power outlets, plus 6 USB ports
- Open wardrobe space
Will I be able to exchange cash for local currency on board?
A muster drill is a mandatory safety briefing conducted to familiarize all Virgin Voyages Sailors and crew with the ship's emergency procedures. But this is Virgin Voyages we're talking about, so they promise to make it worth your while!
How do I pay for onboard expenses?
The ship will have an ATM on board providing US currency on Caribbean sailings and Euros on Mediterranean sailings. Any currency exchanges will need to be conducted on land before embarking.
Is there Wi-Fi on board?
All transactions on board will be purchased with your onboard account. Funds can be loaded and applied to your account with cash, Visa, MasterCard, Discover and American Express. The currency accepted onboard is USD, so you may incur foreign transaction fees by your credit card company.
What is the drinking age on board?
Yes, unlimited Wi-Fi browsing is included for all Sailors. So there's no charge for social media, email, web browsing or messaging. An upgraded premium entertainment package will also be available for just a bit extra with the fastest speeds to support streaming.
What kind of drinking water system is available on board?
The drinking age in international waters is 18 years, in the United States it's 21 years, and in other ports, Virgin Voyages will go with whatever each country's laws specify.
Is there a doctor on board?
All onboard eateries will serve filtered water. Sailors will also have access to Natura self-serve filtered water stations throughout the ship that use their patented three-stage advanced filtration process - so be sure to pack your reusable water bottle. Together these efforts have eliminated the need for bottled water on board and will keep Sailors hydrated and feeling fabulous.
How do I make a group reservation for a restaurant or excursion
Virgin Voyages have a licensed physician and nurses on board at all times while sailing.
Is food delivery available on board?
You can arrange up to 8 sailors on the Sailor App for a restaurant or a group Shore Thing booking, but if your group is larger it’s best to speak to the Sailor Services crew or get in touch with someone at the place you’d like to eat directly.
To book for a larger group on the App, head to the messenger section where you’ll be able to contact Sailor Services, or request assistance from one of the help-desk tablets if you’d like to speak to someone in person.
What type of machines and games will there be in the casino?
A few delicious bites without leaving your seat, or wherever you happen to be at the moment? Say no more. Check out the Sailor App for all the info about onboard food and drink delivery.
Are religious services offered onboard?
The casino will have a mix of traditional, vintage, and modern games available.
Where can I store medication that needs to be refrigerated?
Virgin Voyages do not host religious services on board.
Can I smoke onboard?
The mini bars and in-room bars in the Suites have plenty of space. If you find yourself in need of extra space or specific temperature control, please contact Sailor Services, and they will accommodate your request as best they can.
Does Virgin Voyages have a Sailor conduct policy?
Smoking areas are provided around the vessel. Guests cannot smoke anywhere other than the designated areas. Guests are not allowed to smoke any substance, including vape in their cabin or on their balcony or sea terrace.
Although Virgin Voyages are known for sometimes bending the rules, there are some that can never be broken. There is a zero-tolerance policy toward any illegal activity or behaviour by Sailors or crew on board. It is policy to report incidents of illegal activity or behaviour to the appropriate law enforcement authorities.
Additionally, the solicitation of goods or services of any kind is not permitted. Virgin Voyages crew reserve the right to disembark, quarantine, deny service of alcohol to, restrain or confine to a cabin or any other area, any Sailor whose physical or mental condition, or behaviour, is considered to constitute a risk to the Sailor's own well-being or that of any other Sailor, crew member or person, or to the safety of the vessel.
Additionally, adult Sailors traveling with a Sailor 20-years-of-age or under will be held jointly responsible for the latter person's conduct and behaviour.
You'll get your own Cruise Advisor to look after your booking You can combine tours and cruises together
When you make an enquiry with us, one of our team is assigned as your personal Cruise Advisor. You're provided with her contact details so you can email or phone her directly, and if you book with us again, she'll be your Advisor the next time too!
Why haven't I heard of Global Journeys before?
Global Journeys are the only online travel agency in the world where you can search, book and combine guided land journeys, river cruises and ocean cruises into one unified reservation, all with the help of your cruise advisor, the lowest fares in the industry and from the comfort of your sofa!
Do you charge any service fees?
Join the thousands of other satisfied clients of ours that we've helped to book amazing journeys around the world for the last 10 years. Don't take our word for it - read our reviews here. All our past clients also receive a loyalty saving that can be applied to their cruise booking.
Do you belong to Cruise Lines International Association (CLIA)?
Unlike almost all high street travel agencies, we do not charge service fees. We provide the level of service we'd expect if we were booking a cruise for ourselves. As a specialist tour and cruise operator we take a personal interest in all our clients and take great pride in the loyalty our customers have shown us since our inception.
Yes we do - our Membership Number is 80102248. Every Cruise Advisor at Global Journeys is also CLIA certified. CLIA endorses accredited cruise agents to the public as being the most qualified to service their cruising needs, having passed all the necessary knowledge components as set out by the official body of the cruise industry. Therefore the accreditation sets CLIA specialised cruise consultants apart from other travel agents.