What does the cruise fare include? What isn’t included in the cruise fare?
- Full on board accommodation;
- Free 24 hour room service (alcohol excluded);
- Pre-paid Service Charges;
- Complimentary on board dining within prescribed hours, not including select specialty restaurants;
- On board room service dining;
- On board entertainment;
- On board gym access (but not personal training and select exercise classes);
- On board poolside activities;
- On board outdoor pools and hot tubs;
- Tea and Coffee, Fresh Juices, Bottled Water & Soft Drinks
- In respect of total cruise prices, all taxes (including port charges and government taxes (as applicable); and fuel costs (subject to change).
Suite Guests receive additional amenities, based on the category of accommodation. These are outlined on our ship page or in the pricing panel on each cruise itinerary page.
Can I travel with children under the age of 18?
- Meals in specialty restaurants La Reserve and Privee;
- Entertainment based dining;
- Alcoholic beverages & Energy drinks;
- Spa treatments and salon services;
- Select exercise classes and personal trainer;
- Casino and gambling activities;
- Transfers and airfares (unless pre-purchased with a Fly Cruise Package or otherwise);
- Hotel stays pre/post-cruise (unless pre-purchased);
- Duty Free shopping, gift shop purchases, or art purchases;
- Shore excursions;
- Internet access unless otherwise stated;
- Specialty on board seminars;
- Phone calls off the ship;
- Satellite connection for mobile phones;
- Laundry services;
- Use of the Medical Centre;
- Any additional credit card and fuel surcharges; and taxes on the provision of additional services, including services that are not provided by Oceania.
Can I sail with Oceania Cruises while pregnant?
Yes, however infants must be at least 6 months of age on the day of boarding or at least 12 months of age on the day of boarding if the cruise has 3 or more consecutive day at sea. Any guest under the age of 18 must be accompanied by and occupy the same stateroom as an adult 18 years or older. Guests under the age of 18 cannot participate in any Oceania Cruises shore excursion or land tour unless accompanied by an adult. Oceania Cruises does not provide for the care, entertainment or supervision of children, except on select specialty cruises where the Alaska Explorer Youth Program is available. This program is supervised by experienced youth counsellors and includes games, activities and Alaska-inspired special events for age groups between 5 and 12.
What are the passport requirements for my cruise?
Oceania Cruises cannot accept guests who will have entered their 24th week of pregnancy by the beginning of, or at any time during, the cruise. Please notify your Global Journeys Cruise Advisor if you are travelling while pregnant to discuss documentation requirements.
What Visas will I need?
Oceania Cruises requires all guests to carry a passport that is valid for at least 6 months after the disembarkation date. This is as a precaution in case of an unforeseen circumstance such as a medical emergency which would require you to stay in the port longer than planned.
There are Visa's required for my sailing. May I elect to stay on board while we are in port and not purchase the Visas?
You will need to contact the Embassy (Consular Services) of each country on your sailing itinerary for specific visa requirements, information, forms and fees for your nationality. More information can be found here.
Should I get any vaccinations before my cruise?
If Visas are required for the sailing, you will need to obtain them. You may be denied boarding if you do not obtain the proper visas required for the sailing.
I have an existing medical condition. What do I do?
Regulations in regard to vaccination certificates and other health requirements vary by destination. It is the sole responsibility of each guest to obtain and have available appropriate valid travel and health documents for their chosen itinerary. Oceania Cruises recommends that guests seek professional medical advice regarding vaccination requirements for their holiday.
Am I allowed to bring a wheelchair/scooter on board?
Guests with any medical condition(s) or special needs that may require treatment or attention or accommodation during the voyage, or needing to travel with medical apparatus, including wheelchairs, motorised scooters, oxygen therapy and so forth, should advise their Global Journeys Cruise Advisor at the time of booking.
Please note some ports of call may not be suitable for guests with limited mobility and in such cases, may disallow debarkation with a wheelchair or motorised scooter or for any individual with limited mobility.
Do all of the bathrooms on board the ships have a step up into the bathroom?
Yes, as long as the wheelchair or scooter is collapsible, and the width does not exceed 22" inches. Please let your Global Journeys Cruise Advisor know if you intend to travel with a mobility aid or have any special requirements.
What special diets are available on the ships?
On board Marina and Riviera, all staterooms except for the wheelchair accessible ones, have a step up into the bathroom. However, suites (Penthouse and higher) do not have the step. On board Regatta, Insignia and Nautica, all staterooms have a step up into the bathroom except for category G wheelchair accessible staterooms. Ask your Global Journeys Cruise Advisor if you have special requirements when booking your stateroom or suite.
Can I embark, disembark or rejoin the ship in a different port of call?
Special arrangements can be made if you require diabetic, gluten-free, lactose-free, kosher, vegetarian and vegan meals. Other diets must be requested for approval and, in some cases, may require additional medical documentation. Please let your Global Journeys Cruise Advisor know if you have special dietary requirements.
Do I need to purchase travel insurance?
Due to constant changes in laws and regulations and in order to provide you with the most up to date information, Oceania Cruises can send an Alternate Port Request on your behalf to embark, disembark or rejoin the ship in a different port at approximately six (6) months prior to the requested embark/debark date, as long as certain criteria are met. Please ask your Global Journeys Cruise Advisor if this is something you are interested in.
Oceania Cruises recommends all guests to have adequate insurance cover against cancellation, medical expenses, loss of luggage and so on, and it is the guest's responsibility to ensure that adequate insurance is taken to cover the full purchase price of the cruise, including any air, land programme, accommodation or other third party service costs applicable to your itinerary, or which form part of a Fly Cruise Package, valid from the date of deposit being made.
Where do I find my cruise reservation documents? What is 'My Oceania'?
All final cruise documents will be sent approximately 21 days prior to the sail date by your Global Journeys Cruise Advisor.
When are shore excursions available to book?
My Oceania allows you to manage your cruise reservation from one location. The Manage Reserve program features available shore excursions and documentation associated with your cruise. Guests are also able to make dining reservations for their cruise.
Which shore excursions can be selected as part of the OLife Choice Free Excursions amenity?
Shore excursions are available to book at 180 days prior to sailing and may be booked until seven days prior to sailing based on availability.
Can I use my Shipboard Credit prior to cruise departure?
Any standard shore excursion that is not designated as an Oceania Select, Oceania Exclusive, Culinary Discovery Tour or any private vehicle offered as part of the Executive Collection program, may be selected as part of the OLife Choice Free Shore Excursion amenity.
When can I make reservations in the specialty restaurants?
Shipboard credits are available to spend, online, prior to cruise departure. Guests may reserve shore excursions, culinary classes, La Reserve experiences and purchase beverage packages with shipboard credit prior to embarkation.
Can I invite my friends for dinner in the Specialty Restaurants?
Specialty restaurant reservations may be made in advance in the Booked Cruises section of My Account on Oceania Cruises’ website according to the schedule below and may be changed up until 7 days prior to sailing. Your cruise booking must be paid in full prior to making reservations. Reservations may also be made on board. Guests with priority embarkation privileges (Concierge and above) will have Priority Reservations from 11:00am until 1:00pm in Polo Grill. Guests in other staterooms can make their specialty restaurant reservations from 1:00pm - 5pm.
Owner’s Suite, Vista Suite and Oceania Suite: Advance reservations may be made on the date final payment is due and has been received, which varies between 90 and 150 days, depending on length of sailing.
- Penthouse Suite: Reservations may be made 75 days prior to sailing.
- Concierge Level Veranda: Reservations may be made 60 days prior to sailing.
- All Other Categories: Reservations may be made 45 days prior to sailing.
What are the available dining times for reservations in the specialty restaurants?
Yes, depending on the date that the dining reservations open, the booking in the higher category can “invite” guests in the lower categories, provided final payment has been made.
The available dining times for reservations in the specialty restaurants are 6:30, 7:30, 8, 8:30 and 9 pm..
How do I get luggage tags? How much luggage can I bring?
If you did not receive luggage tags with your Cruise Vacation Guide prior to departure, you will receive luggage tags at the pier before embarking.
What on board dress code should I pack for?
Luggage must be able to be stored under the bed or in the closet. Each Guest may bring up to 30kg of baggage on board a cruise. Guests travelling by air will need to check with the applicable airline, if you have booked a Fly Cruise Package or flights otherwise form part of your itinerary, for specific restrictions.
What am I not allowed to bring on board?
Recommended on board clothing is resort or country club casual. For evening dining, elegant casual resort wear is suggested. Oceania Cruises requests that casual jeans, shorts, t-shirts, baseball caps, or tennis shoes not be worn in the restaurants after 6pm. Baseball caps may be worn in the Terrace Café after 6pm.
The following items are prohibited on board Oceania vessels. These items will be confiscated and not transported aboard. When an item is determined to be illegal the appropriate authorities will be informed.
- All illegal narcotics/drugs. (Including Marijuana prescribed for medical purposes and other items used as drug paraphernalia. This includes Hookah Pipes).
- All firearms and weapons including replicas, imitations, non-firing weapons, starting pistols, stun devices, spear guns, knives, swords, blunt weapons, explosives, replicas, fireworks, ammunition and firearm components
- Items containing incapacitating substances (e.g. gas guns, tear gas sprays, mace, phosphorus, acid and other dangerous chemicals that could be used to maim or disable)
- Open razors
- Restraining Devices (i.e. handcuffs, leg, and head restraining straps)
- Flammable substances and hazardous chemicals. (e.g., petrol, methylated spirits, paint thinners, lighter fuel, etc.)
- Large batteries
- Items brought on board the vessel and not supplied by the Company containing any kind of heating element, such as but not limited to: immersion heaters, heating blankets, flat irons, water heaters, coffee machines with heating/hot plates, etc.
- Any remotely controlled or autonomously flying devices, toys or drones
- Self-balancing hover boards, air wheels, scooters, or Segways
- Compressed gas tanks, bottles, cylinders including dive tanks, propane tanks and large aerosol cans
- Emergency Position Indicating Radio Beacons (EPIRB), ham radios, satellite phones, transformers, lasers and laser pointers
- Any form of radio/ telephone signal jamming equipment
What kinds of outlets do the staterooms have? Does Oceania Cruises provide free shuttle service?
Each stateroom has 2-110 volt outlets and 2-220 volt outlets which can be used for items such as battery chargers, hair dryers, razors and personal hygiene items.
Is Wi-Fi available on the ships?
The decision on whether free buses will be offered will be based on the port used and will be made closer to or during the sailing. Once on board, a list of ports that will offer a complimentary shuttle into town will be provided. Free shuttle buses are offered when:
- The ship is docked a long walk from the main thoroughfare
- Taxis and or public transportation are not easily accessible from the port
- The port is industrial and not pedestrian-friendly
Can I use more than one device for the FREE internet?
Yes, wireless Internet service is available throughout all ships. Limited promotions may also offer FREE internet.
What computer facilities are offered on the ship?
Yes, but only one user can be logged on at a time unless you are booked in one of the top suite categories (Owners Suites, Vista Suites or Oceania Suites) where the free Wi-Fi promotion applies to both guests and you receive two logins per suite. Additional logins may be purchased once on board. Pricing options will be provided on board.
What is the alcohol policy for bringing bottles on board?
There are 16 computers available in the Oceania@Sea Internet Cafe on board each ship. The Oceania@Sea Internet Cafe is open 24 hours, until the last night of the cruise, when it closes at 11 p.m. Two additional computers are available in the library.
Can I purchase bottles of wine at ports of call and bring them on board
The maximum of 3 bottles of independent wine (per stateroom, per cruise) can be brought on board at embarkation for the duration of the cruise. This includes guests flying with their own wine or purchasing it on shore. Please let your Global Journeys Cruise Advisor know if you plan to take wine on board, so the ship can be advised.
Guests are welcome to enjoy their wine in the comfort and privacy of their stateroom or suite, or, if they prefer, may enjoy their wine in one of the ship’s dining rooms. Any wine consumed in the dining room or a public area will be subject to a corkage fee of $25.00USD per bottle.
Can I book additional Specialty Restaurant Reservations on board?
Any additional alcohol purchases made in ports during the cruise, above and beyond the three bottles that can be brought aboard when you embark, may be held for you until the end of the cruise.
Does Oceania Cruises have valet and laundry facilities?
Additional reservations for the Specialty Restaurants can be requested once on board by visiting the restaurant reservations desk. The additional reservations are subject to availability.
Do Oceania Cruises have medical services on board?
On board dry cleaning and laundry services are offered. Both regular and express services are available at an additional fee. Self-service laundry facilities are also available complimentary to all guests.
Can I smoke on board?
Each ship is equipped with limited medical facilities and staffed by international medical personnel. Customary Emergency Room fees and charges do apply for medical services and are dictated by the services performed by the ship's medical staff. Select medical services are included in the Exclusive Prestige Package on the Around the World cruises, ask your Cruise Advisor for further details.
What currency is used on the ship?
For the safety and security of all guests and staff on board, Designated Smoking Areas are available on the forward, starboard corner of the Pool Deck and in the aft, port corner of Horizons. These areas are comfortably furnished and conveniently located near food and beverage areas. Smoking is expressly forbidden in all staterooms and suites, on verandas, or in any areas of the ship other than Designated Smoking Areas. Cigar and pipe smoking is only permitted on the forward, starboard corner of the Pool Deck. The use of electronic cigarettes is allowed within designated smoking areas only.
Can I exchange my money for local currency?
Oceania Cruises uses a cashless system based on the US dollar. All on board purchases and services, other than the casino, will be billed to an on board account. You will be required to register an American Express, Mastercard or Visa card during the embarkation process.
Can I use my credit card to get a cash advance on the ship?
For European voyages, Euros may be purchased from reception. For destinations in Europe that do not utilise the Euro, along with Far East and China, South America and the Caribbean, Oceania Cruises will endeavour to provide currency exchange services on board or provide the guest with information on currency exchange services available ashore. All foreign currency exchange transactions will be charged to the guest's on board account and a 5% transaction fee will be applied by Oceania Cruises.
Are there ATM machines on board?
Cash advances are available at the reception desk. A daily limit of $500 per registered card can be billed to the guest's shipboard account. A 5% transaction fee will be applied to your account.
Can I use my mobile phone on board?
Currently there is an ATM on board Riviera only.
What is Oceania Cruises’ on board gratuity policy?
While at sea, guests can use their own mobile phones to make and receive calls, text messages and for data services. International roaming charges will apply and will be billed by your regular service provider. Consult your service provider for their International Roaming arrangements.
Is room service available on board?
For your convenience, service charges have been included in your cruise fare. An additional gratuity per guest per day has also been included in any cruise fare for guests occupying Penthouse, Vista or Owner Suites where butler service is provided. An 18 percent gratuity is automatically added to bar bills, the bill for extra-charge eatery La Reserve and for services at ship spas.
Is there a fee associated with the specialty restaurants?
For your convenience, complimentary room service is available 24 hours a day from the extensive room service menu.
Are there any in-suite dining options on board the ships?
Oceania Cruises does not charge an additional fee should you wish to dine in one of the specialty restaurants. Wine and Champagne experience or room reservation surcharges apply in La Reserve and Privee.
Can I upgrade my OLIFE House Select Beverage package?
All Owner's Suites, Vista Suites, Oceania Suites and Penthouse Suites include a Butler to assist guests. On board Regatta, Nautica and Insignia, each Butler is assigned to 15-16 suites and each ship has 4 Butlers. Butler Service is available from 6:30 am to 10:00 pm.
On board Marina and Riviera, Butler Service is 24 hours per day. This is in addition to the cabin steward and assistant steward. Butlers can assist guests with a variety of services including: Course by course in-suite dining offered in all suite categories, Owner’s Suite, Vista Suites, Oceania Suites and Penthouse Suites.
Guests in suite accommodations can order in from any of the specialty restaurants, in addition to the standard items available on our 24-hour room service menu. Meals from the specialty restaurants may only be served during regular dining rooms in the suites. All guests must order from the same menu.
Do both guests need to upgrade the beverage package?
Yes, guests may upgrade the House Select Beverage Package to the Prestige Select beverage package once on board only. The cost to upgrade is USD$ 20 per guest per day.
Both guests are not required to upgrade their House Select Beverage Package. If only one guest wishes to upgrade, they may do so once on board.
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