Cunard Cruises

Adults who are not the parent or legal guardian of any minor child travelling with them are required to present the child's valid passport and visa or the child's birth certificate (original, a notarised copy or a certified copy) and an original notarised letter signed by at least one of the child's parents.

This original notarised letter signed by the child's parent(s), needs to outline authorisation of the adult to take the child on the specific cruise, supervise the child and allow emergency medical treatment to be administered. If a non-parent adult is a legal guardian, the adult must present a certified certificate of guardianship with respect to the child.

This means that your stateroom has yet to be allocated. You are guaranteed to be allocated, at least, the grade of stateroom you have booked. This could be situated on any one of the decks that offer that grade of cabin and can be allocated at any time from the date of booking until the day before sailing.

Yes, you may plan your cruise to embark or disembark at ports that are not the published start and finish ports of the cruise itinerary. The full fare for the published cruise will still be due. There is also the option of joining one of Cunard’s World Cruises during the itinerary. World Cruises are broken down into sectors and you can choose to embark and disembark at a selection of ports that suit you. There may be some ports of call where embarkation / disembarkation is not possible other than the advertised embark/disembark ports. Let your Cruise Advisor know of your intentions so they can assist.

Cunard’s chefs can prepare a variety of gluten free meals and the Main Restaurants have Gluten Free meals denoted by the GF symbol to enable guests to make an informed choice without having to pre-order. However, guests can make a request via the maitre d' if you do not find anything suitable from the choices highlighted.

Gluten/wheat free bread, rolls, separate sauces, gravies, crackers, cereals, pasta, biscuits, wine and beer are also available, and gluten/wheat free choices are available for afternoon tea and room service on request. At the buffets, there is also a dedicated section for dietary products including gluten free items, for guests to help themselves to at breakfast, lunch and dinner.

Cunard require a questionnaire to be completed for each cruise you travel on, to ensure that they have the most accurate and up to date information. Cunard understand circumstances can change therefore it is important for this to be completed. You can request this via your Global Journeys Cruise Advisor.

Anyone travelling with medications and / or syringes should carry a prescription with them. All medications should be kept in their labelled dispensing bottles or packages. If the medications are "controlled" or injectable drugs it is also advisable to carry a doctor's letter. Please be aware that this may also apply to come over the counter medications that may be prohibited in some countries. Consult your doctor for more information.

Medical gas bottles are allowed in connection with a certified medical condition but cannot be packed in baggage. Oxygen cylinders must be delivered to the pursers’ office and stored in a designated safe area. Please advise your Global Journeys Cruise Advisor.

Please consult your Global Journeys Cruise Advisor. If you would like to move to a new promotion your existing booking will be subject to normal cancellation fees.

Both Cunard and Global Journeys understand that plans can change. Should you require to cancel your booking please contact your Global Journeys Cruise Advisor. The quantum of refund depends on the amount of notice provided as outlined in Cunard's Terms & Conditons.

eDocs and Automatic eDocs are pre-cruise information which you can download via My Cunard. They include general information about your cruise and ship, life on board, useful things to know, port information along with shore excursion information, visa & vaccination information, gift & celebration collection & luggage labels.

You can opt in to create your own eDocs (you do this by downloading the above information via Cruise Personaliser). You can reverse this by consulting your Cruise Advisor. It is part of the booking conditions that some fares are automatically opted in to view all pre-cruise information this way, and this cannot be reversed.

To check if you have opted in to create your own personalised eDocs simply log on to My Cunard and then select "Your Holiday Information" from the "Travel Documents" menu. If you can select items to print this means that you have opted in to create your own personalised eDocs. ate Saver or other promotional fare bookings and bookings made within 21 days of departure will be automatically opted in to create eDocs.

All guests on the booking with an email address will be emailed when your E-Ticket is available which will be approximately 40 days prior to departure. Your E-Ticket will only be available to print from My Cunard from the Travel Documents section, once you have completed your personal immigration details and your cabin number has been assigned to you.

If you are less than 40 days to departure and you have not yet received an email advising your E-Ticket is available and you have completed your personal immigration details and your cabin has been assigned please contact your Global Journeys Cruise Advisor.

One original guest from the booking must always remain in the stateroom. If all original guests cancel or are replaced this will be considered a full cancellation and be subject to cancel fees. No fee will be applicable for a single name change.

Cunard Grills guests and Cunard Platinum / Diamond World Club members will receive priority check-in and embarkation where operationally possible. Priority disembarkation is also available to those in Queens Grill and Princess Grill suites

Your embarkation and disembarkation port address can be found on your E-ticket via My Cunard under the Travel Documents section. Addresses for your ports of call will be provided on board.

Cunard and Early Saver Fares will be sent a pre voyage mailing by post, although passengers can opt for e-docs. Saver and other promotional fares will always be e-docs. The shore excursions brochure can be accessed from My Cunard within the 'Your Holiday Information' section approximately 6 months prior to departure. Here you can select the areas of interest in order to create a personalised brochure which you can then print. Alternatively, a shore excursion brochure will be sent to you approximately 8 weeks prior to cruise departure.

Shore excursions are available to book from approximately six months prior to departure. To book your shore excursions, please visit My Cunard. Select 'Shore Excursions' from the top ribbon on the home page and follow the instructions to book your experience.

Once you have signed into My Cunard select the 'Spa' heading from the ribbon tool bar at the top of the screen. If you hover over the Spa menu heading a list of options will be displayed:

• Spa Services - selecting Spa Services will display a category list of all available treatments and services.
• Your Spa Reservations This will display a list of all pre-purchased Spa reservations

Yes. If you are purchasing an Alternative Fine Dining venue via My Cunard, you have the option to select the date and time that you wish to dine. If you are pre-purchasing via Global Journeys, you may only pre-purchase for cruises of eight days or more. You will only be able to pre-purchase the cover charge and select a date and time once you are on board.

The entertainment on board including shows and cabaret acts are usually shown twice each night to ensure that everyone has access to see them. There is no charge for these shows and they cannot be pre booked either prior to embarkation or on board.

As a guide, there are approximately two or three Gala Evenings per week. On World voyages there will be up to three Gala Evenings per week, as well as themed Balls scheduled throughout the voyage. The evening dress code will be specified in your ship's Daily Programme, which is delivered to your stateroom or suite each day.

During the day Cunard want their guests to feel free and relax and dress as you please in all areas of the ship. Every night on board, Cunard ask that you wear smart attire in most of the bars, restaurants and entertainment venues.

Women

• Daywear: Polo shirts, T-shirts and casual tops, such as a kaftan, paired with shorts, a skirt or casual, lightweight pants or trousers are a great choice or day dresses for a slightly more elegant alternative. Even if it’s likely to be hot and sunny, it’s usually sensible to pack a few cardigans or lightweight sweaters too for on deck and around the ship. Footwear ideas include smart sneakers or gym shoes, sandals and open-toed shoes, such as espadrilles.
• Smart attire (Relaxed evenings): An elegant dress, flowing maxi skirt and top or combine a blouse and pants or trousers. Complete your outfit with low or high heel or court shoes.
• Gala Evenings: These are the sparkling occasions with a celebratory atmosphere for which you pack your favourite evening dress, that flowing ball gown or a statement cocktail dress. Then again, you may feel more comfortable in a formal combination, such as a jacket, blouse or shirt and pants or trousers.

• Daywear: Casual long or short sleeve shirt, a polo shirt, a T-shirt or a sweater paired with shorts, lightweight or cargo trousers. Footwear can be equally relaxed, so you might wish to bring sandals, deck shoes or smart sneakers.
• Smart attire (Relaxed evenings): A jacket or blazer in the main bars, restaurants and entertainment venues, paired with trousers, chinos and a shirt with a tie or an open collar, or even just over a crew neck jumper. You might complete the outfit with brogues, loafers or boots.
• Gala Evenings: Dinner jacket or tuxedo – which you are more than welcome to wear with a kilt. Many choose to finish the look with a bow tie, perhaps even a cummerbund. A dark two-piece or three-piece suit is perfectly acceptable too, whether with a regular tie or a cravat. Smart shoes.

All ports are different, and some ports require a face to face Immigration Inspection. These will either be conducted on board the ship or ashore. Details of this will be provided once you are on board and are subject to operational requirements.

When transferring between two ships on the same day, there will be a transfer for both guests and their luggage. The transhipping guests must be disembarking/embarking on the same date. The transfers will be organised by the ships and you will be notified on board if this transfer is possible and all further details regarding this.

There is not the facility to store luggage at any port through Cunard Line, however there are various luggage storage companies available at many destinations. An alternative option may be to have White Star transport your luggage to meet you at the ship or to your home address.

Yes, if you are travelling on back to back cruises that port in Southampton, UK, Cunard will arrange this for you if it is on the same day. Otherwise please ask your Global Journeys Cruise Advisor for details.

All staterooms and suites have en-suite bathrooms, (with towels and Penhaligon’s toiletries), plus a hairdryer, a small fridge, a safe, and tea and coffee making facilities. All cabins have Twining’s tea.

On each ship, Queens Grill Suites have a separate shower and bath (except Q5, Q6 and Q7 grades on Queen Mary 2 which have a shower over the bath). Princess Grill Suites have a shower over the bath. All other grades / staterooms are shower only.

Butlers are on board for Queens Grill guests. They can assist with packing and unpacking, room service, assist with bookings, cocktail parties in your suite and cleaning the room. All butlers have a bleeper (pager) and there is always a butler on duty between 7am and 10pm.

Yes, there is a casino on board each Cunard ship. Guests must be over the age of 18 years to use the casino facilities.

Each ship has a Medical Centre that is staffed by registered doctors and nurses, who are available during scheduled clinic times to provide medical care for everyone on board. They are also available 24 hours a day, 7 days a week for medical emergencies. The Medical Centre is only for medical needs arising on board and cannot cater for treatments that you know you will require while on holiday. Cunard is not a healthcare provider and may not be held liable for the sickness, injury or death of any guest arising from any advice, treatment, care, services or any omission by medical staff. These medical providers exercise their own medical judgement and expertise.

All consultations, treatments and medications are charged at private rates and must be paid on board and claimed through your travel insurance.

The cabin electrical systems on board are not designed to take high current capacity items. Cabin hair dryers are provided for the comfort of the guest, these are specially bought for the ships and are of lower current ratings and hence compatible with the ships electrical systems. You can also find irons in our laundries on board and are free of charge. Please note, you are not permitted to bring irons on board with you.

Personal Extension Leads are not permitted on board unless to be used with essential medical equipment (e.g. CPAP and nebuliser machines). These will be checked for electrical safety along with your piece of medical equipment prior to sailing. Surge protected extension leads are not accepted in any circumstances as they interfere with the ship's electrical distribution.

If you are allocated to the Britannia restaurant, it would not be possible for you to dine in the Princess Grill or Queens Grill as these restaurants are reserved for those guests travelling in Princess Grill or Queens Grill suites. It is also not possible for you to upgrade to dine in Princess Grill or Queens Grill restaurants, unless you upgrade your stateroom prior to sailing. If you wish to dine with other guests who are booked into a different stateroom category you would all need to be booked into the same stateroom category.

All Cunard ships are equipped with Wi-Fi and you will be able to purchase an internet package before you sail or once you are on board. Your mobile phone should work well at sea (consult your provider) and you will find a phone in your stateroom. A Complimentary Internet Time Plan is available to our Gold, Platinum and Diamond World Club members. Terms and conditions apply.

Both UK 3 pin and US 2 pin sockets are used on board. You will find a three pin socket next to a two pin socket. The standard electrical supply in the United Kingdom is 50Hz (cycles) and 240V. The supply on board all the ship's are 220V / 110V / 60Hz.

Sports equipment is provided free of charge and are available at their locations between 9am and 5pm. Organised tournaments and social play get together are advertised in the Daily Programme. A range of sporting activities are available including:

• Table Tennis (All ships)
• Paddle tennis (The paddle tennis court is approximately 7m x 13m) (All ships)
• Shuffleboard (All ships)
• Quoits (All ships)
• Golf (Chipping, putting & target nets) (All ships)
• Hooplah (All ships)
• Darts (All ships)
• Baggo (Queen Victoria & Queen Mary 2)
• Croquet (Queen Elizabeth)
• Short Mat Bowls (Queen Elizabeth)

There are self service launderettes on board which are complimentary with washing machines, washing powder (you may bring your own personal washing powder if you wish), tumble dryers and ironing facilities which are available from around 7.30am until 9pm (subject to change). There are also specialist wet cleaning services available for garments that typically require dry cleaning.

As soon as you have completed your first voyage with Cunard you will join a distinguished fellowship of sophisticated travellers, the Cunard World Club. There are four different membership levels within the Cunard World Club - Silver, Gold, Platinum and Diamond offering a variety of benefits for you to enjoy each time you travel with us, making your time on board even more memorable.