What’s included in my fare? What’s not included in my fare?
- Stateroom accommodation; including nightly turndown service, Egyptian cotton bed linen satellite TV (with multi-language film and music channels), refrigerator, hair dryer, safe, and daily shipboard newspaper and program
- All main meals on board
- 24 hour room service
- Selected drinks including Twinings tea, coffee, juice and water, which are available 24 hours a day in the self-service restaurant
- Afternoon tea of sandwiches, cakes and pastries, every day
- On board entertainment day and night including West End style shows in the ship’s theatres, comedy and cabaret, live music, piano recitals and tribute bands, cinema and film screenings, ‘Insights’ programs and other talks and seminars
- Full use of the sports courts, swimming pools, whirlpool spas and fully equipped gym; and,
- For children, use of the children’s clubs and facilities
Grills Suite Guests receive additional amenities, based on the category of accommodation. These are outlined on the ship page or in the pricing panel on each cruise itinerary page.
Are gratuities payable?
- Meals at alternative dining venues
- Meals while on shore or on hosted land tours unless noted otherwise
- Alcoholic and some non-alcoholic beverages
- Some snacks
- Spa services and treatments
- Shore excursions
- Medical services
- Discretionary hotel and dining charges
- Flights and transfers (unless sold as a package or part of a promotion)
I booked my cruise with a travel agency that has ceased operating, can I assign my onboard booking to Global Journeys?
Yes, gratuities are automatically applied to your onboard account for staff services at a daily rate.
A Discretionary Hotel and Dining charge will be added to your shipboard account on a daily basis for each passenger (including children). This charge will be shared amongst all those who help provide and support your experience, including the wait staff, stateroom stewards, buffet stewards and others. Please note, this is a discretionary charge and should you wish to remove it or make any adjustments, you may contact the Purser's Desk before the end of the cruise.
- Grill Accommodations: $13.50 USD per person per day
- Britannia Accommodations: $11.50 USD per person per day
Note: Casino dealers and Spa personnel do not share in the Hotel and Dining charge as not all guests utilise these services.
A 15% gratuity is added to your bar charges and dining room wine account. This is shared amongst the beverage staff and their support staff. A 15% charge is also automatically added for spa and salon services for each purchase.
I booked direct with Cunard on board. Can I now assign my booking to Global Journeys?
Once Cunard have received confirmation that the travel agency has ceased trading and the booking is not paid in full, they will move your booking across to Global Journeys at no additional cost. Your booking will retain all original benefits. Please provide all details in your booking enquiry.
What is Cunard’s passport policy?
Yes, as long as your booking is not paid in full. Cunard will be able to assign the direct booking to Global Journeys as your nominated travel agency.
Will I need to get Visas for my cruise?
A passport is required for all Cunard voyage itineraries. This is a requirement of the countries that you will visit on your holiday. You will not be able to embark the ship without a passport. Passports must be valid for six months beyond the conclusion of your cruise. Please obtain or renew your passport/s early.
Do I need to purchase travel insurance?
Some countries will require you to hold a visa to enter their country. Some countries will require you to obtain a visa in advance of your cruise and others may issue a visa upon arrival.
It is your responsibility to determine visa requirements for your itinerary and to ensure that you are in possession of all required visas and travel documents prior to sailing. You will need to contact the Embassy (Consular Services) of each country on your sailing itinerary for specific visa requirements, information, forms and fees for your nationality. More information can be found here.
Can I cruise with Cunard if I am pregnant?
Cunard require that you obtain travel insurance to cover the risk of needing medical care on board or in a foreign country. Your insurance must include cover for all pre-existing medical conditions and must cover emergency evacuations from the ship, shore hospital medical costs and repatriation costs.
Cunard and Global Journeys highly recommend that all guests purchase comprehensive travel insurance and trip cancellation insurance to cover the full purchase price of the cruise, including air and/or land programme costs.
What is the minimum age to travel with Cunard?
Cunard regret that they cannot carry guests who have entered their 24th week of pregnancy or beyond at any point in their cruise. All pregnant women are required to produce prior to travel a doctor’s or midwife’s letter on headed notepaper stating that mother and baby are in good health, fit to travel and the pregnancy is not high-risk. Please advise your Global Journeys Cruise Advisor for information on required documentation.
Is a letter of consent required for a child to travel with an adult who is not their parent?
Cunard cannot accept any child under the age of 6 months as a guest and are unable to accept infants of less than 12 months on any Full World Cruise, Exotic Cruises or Transatlantic Crossings. Children pay the applicable adult per person fare when travelling as a first or second guest.
Infants aged between 6 months and 2 years accommodated as a third or fourth guest in a stateroom travel free on board. A nominal fee may be charged for infants between the ages of 6 months and 2 years travelling where transfers, hotel stays and air travel are involved, which your Cruise Advisor will guide at the time of booking.
Guests aged 2 to 17 years of age travelling as a third or fourth guest in a stateroom pay the full fare less the relevant third or fourth person discount.
Please note that children under the age of 16 are not permitted to travel in a stateroom without an accompanying passenger who is aged 16 or over.
- Children aged six months (or 12 months as detailed above) to 23 months are classed as infants.
- Children aged two years to 17 years are classed as children.
- Those aged 18 years or over at time of travel are classed as adults.
Will I receive a discount for booking consecutive cruises?
Adults who are not the parent or legal guardian of any minor child travelling with them are required to present the child's valid passport and visa or the child's birth certificate (original, a notarised copy or a certified copy) and an original notarised letter signed by at least one of the child's parents.
This original notarised letter signed by the child's parent(s), needs to outline authorisation of the adult to take the child on the specific cruise, supervise the child and allow emergency medical treatment to be administered. If a non-parent adult is a legal guardian, the adult must present a certified certificate of guardianship with respect to the child.
How do I make a surprise booking?
No discount is given when you book consecutive voyages. However, when booking a logical voyage, which consists of two consecutive cruises sold as a single voyage, with one booking reference, you can typically expect a saving compared to booking the two voyages individually.
If you were to book two or more consecutive voyages not classed as logical voyages, no discount is given. An air credit may be applicable when booking two consecutive fly cruises, if one of the flights is not needed. For example, if you booked two consecutive Mediterranean fly cruises, the flight that would bring you home after the initial cruise would not be needed, so a deduction from your fare might be applicable. Please note air credits are only applicable to the first two guests on the booking.
Also note that if travelling on consecutive cruises some elements of your initial cabin set up will only be provided when embarking on the first of your consecutive cruises.Your Global Journeys Cruise Advisor will guide your options.
What is meant by ‘guarantee’ accommodation?
If you are wanting to make a cruise booking as a surprise for your partner, a family member or friend, please outline your intention on the comment field on your enquiry form. Your Global Journeys Cruise Advisor will then be able to guide you on requirements from the outset and help with the booking.
Can I do part of a cruise?
This means that your stateroom has yet to be allocated. You are guaranteed to be allocated, at least, the grade of stateroom you have booked. This could be situated on any one of the decks that offer that grade of cabin and can be allocated at any time from the date of booking until the day before sailing.
Can you provide for a gluten/ wheat-free/ coeliac diet?
Yes, you may plan your cruise to embark or disembark at ports that are not the published start and finish ports of the cruise itinerary. The full fare for the published cruise will still be due. There is also the option of joining one of Cunard’s World Cruises during the itinerary. World Cruises are broken down into sectors and you can choose to embark and disembark at a selection of ports that suit you.
There may be some ports of call where embarkation / disembarkation is not possible other than the advertised embark/disembark ports. Let your Cruise Advisor know of your intentions so they can assist.
Do I need to complete an accessibility and medical questionnaire for every cruise?
Cunard’s chefs can prepare a variety of gluten free meals and the Main Restaurants have Gluten Free meals denoted by the GF symbol to enable guests to make an informed choice without having to pre-order. However, guests can make a request via the maitre d' if you do not find anything suitable from the choices highlighted.
Gluten/wheat free bread, rolls, separate sauces, gravies, crackers, cereals, pasta, biscuits, wine and beer are also available, and gluten/wheat free choices are available for afternoon tea and room service on request. At the buffets, there is also a dedicated section for dietary products including gluten free items, for guests to help themselves to at breakfast, lunch and dinner.
Can an able bodied person book an accessible cabin?
Cunard require a questionnaire to be completed for each cruise you travel on, to ensure that they have the most accurate and up to date information. Cunard understand circumstances can change therefore it is important for this to be completed. You can request this via your Cruise Advisor.
Can I take medication on board?
Accessible cabins can only be booked by guests who have a requirement for the adapted facilities. For example, this may be a need for a walk-in shower and grab rails in the bathroom, or larger floor space to manoeuvre a wheelchair or safely store a mobility scooter. If accessible cabins are available within 21 days of a departure, they can be offered for general sale and available for all guests to book.
Can I take oxygen on board?
Anyone travelling with medications and / or syringes should carry a prescription with them. All medications should be kept in their labelled dispensing bottles or packages. If the medications are "controlled" or injectable drugs it is also advisable to carry a doctor's letter. Please be aware that this may also apply to come over the counter medications that may be prohibited in some countries. Consult your doctor for more information.
I have made my booking already, but Cunard have launched a new promotion, what are my options?
Medical gas bottles are allowed in connection with a certified medical condition but cannot be packed in baggage. Oxygen cylinders must be delivered to the pursers’ office and stored in a designated safe area. Please advise your Cruise Advisor.
What if I need to cancel or change my booking?
Please consult your Global Journeys Cruise Advisor. If you would like to move to a new promotion your existing booking will be subject to normal cancellation fees.
Both Cunard and Global Journeys understand that plans can change. Should you require to cancel your booking please contact your Global Journeys Cruise Advisor. The quantum of refund depends on the amount of notice provided as outlined in Cunard's Terms & Conditons.
What are Automatic eDocs? Have I opted in to create my own personal eDocs?
eDocs and Automatic eDocs are pre-cruise information which you can download via My Cunard. They include general information about your cruise and ship, life on board, useful things to know, port information along with shore excursion information, visa & vaccination information, gift & celebration collection & luggage labels.
You can opt in to create your own eDocs (you do this by downloading the above information via Cruise Personaliser). You can reverse this by consulting your Cruise Advisor. It is part of the booking conditions that some fares are automatically opted in to view all pre-cruise information this way, and this cannot be reversed.
How do I receive my e-ticket?
To check if you have opted in to create your own personalised eDocs simply log on to My Cunard and then select "Your Holiday Information" from the "Travel Documents" menu. If you can select items to print this means that you have opted in to create your own personalised eDocs.
Late Saver or other promotional fare bookings and bookings made within 21 days of departure will be automatically opted in to create eDocs.
I have changed my address; can I change it online for my booking?
All guests on the booking with an email address will be emailed when your E-Ticket is available which will be approximately 40 days prior to departure. Your E-Ticket will only be available to print from My Cunard from the Travel Documents section, once you have completed your personal immigration details and your cabin number has been assigned to you.
If you are less than 40 days to departure and you have not yet received an email advising your E-Ticket is available and you have completed your personal immigration details and your cabin has been assigned please contact your Global Journeys Cruise Advisor.
What do I do if there is an error on my boarding pass?
Please let your Cruise Advisor know of any changes in your personal details. You can also update your address details on My Cunard by going to your "personal details".
Can I make a name change on an existing booking?
Contact your Cruise Advisor who will have this amended. You can then reprint your E-tickets on voyage personaliser.
Do Cunard offer Priority Check-in?
One original guest from the booking must always remain in the stateroom. If all original guests cancel or are replaced this will be considered a full cancellation and be subject to cancel fees. No fee will be applicable for a single name change.
Where do I find the embarkation / disembarkation port address?
Cunard Grills guests and Cunard Platinum / Diamond World Club members will receive priority check-in and embarkation where operationally possible. Priority disembarkation is also available to those in Queens Grill and Princess Grill suites
Does everyone on the booking receive pre-cruise information?
Your embarkation and disembarkation port address can be found on your E-ticket via My Cunard under the Travel Documents section. Addresses for your ports of call will be provided on board.
Will I receive a Shore Excursion Brochure?
Pre-cruise information is sent to the lead guest booked on a Cunard Fare or Early Saver Fare and should be received approximately 4 weeks prior to departure unless you have opted to create your own E-Brochure via My Cunard. If there are two guests who live at different addresses against one booking reference, both guests will receive a copy. (As long as at the time the information is posted both guests have different addresses against their booking). Please note guests travelling on Late Saver Fare or other promotional fares will not receive the above via post, this can viewed via My Cunard.
When can I book my shore excursions online?
Cunard and Early Saver Fares will be sent a pre voyage mailing by post, although passengers can opt for e-docs. Saver and other promotional fares will always be e-docs.
The shore excursions brochure can be accessed from My Cunard within the 'Your Holiday Information' section approximately 6 months prior to departure. Here you can select the areas of interest in order to create a personalised brochure which you can then print. Alternatively, a shore excursion brochure will be sent to you approximately 8 weeks prior to cruise departure.
How can I view my purchased shore excursions?
Shore excursions are available to book from approximately six months prior to departure. To book your shore excursions, please visit My Cunard. Select 'Shore Excursions' from the top ribbon on the home page and follow the instructions to book your experience.
Can I book a spa service online?
You can view your purchased shore excursions by logging in to My Cunard and following these simple steps. Select the ‘Going Ashore’ tab from the top menu and then select ‘Purchased Shore Excursions’ from the drop down list. The excursions that you have purchased will then appear on screen. From here you can cancel or amend your shore excursion bookings.
Can I pre-purchase a dining venue for all cruise durations?
Once you have signed into My Cunard select the 'Spa' heading from the ribbon tool bar at the top of the screen. If you hover over the Spa menu heading a list of options will be displayed:
- Spa Services - selecting Spa Services will display a category list of all available treatments and services.
- Your Spa Reservations This will display a list of all pre-purchased Spa reservations
Can I pre-book the onboard entertainment?
Yes. If you are purchasing an Alternative Fine Dining venue via My Cunard, you have the option to select the date and time that you wish to dine. If you are pre-purchasing via Global Journeys, you may only pre-purchase for cruises of eight days or more. You will only be able to pre-purchase the cover charge and select a date and time once you are on board.
What is the latest time I can book a gift and when will it be delivered?
The entertainment on board including shows and cabaret acts are usually shown twice each night to ensure that everyone has access to see them. There is no charge for these shows and they cannot be pre booked either prior to embarkation or on board.
Cunard require a minimum of 72 hours’ notice to arrange a gift (gift orders can be made pre or mid cruise as long as the order is made 72 hours prior to the date you wish the gift to arrive) with the exception of flowers where the notice period may vary.
There are certain items that can only be booked for the day of departure so if the cruise has already sailed you may need to choose an alternative.
What kind of luggage labels do you send in the post? Will I receive new baggage labels if I upgrade?
Luggage labels are sent in the post 4-6 weeks prior to departure. Alternatively, guests can login to My Cunard to print their luggage tags.
How many Gala Evenings are there?
If you have paid for an upgrade, you can request another pre cruise booklet (if eligible to receive a booklet) to be sent, which will contain the luggage labels with the new cabin number.
If you have received a complimentary upgrade, you will not be able to request new luggage labels; however, you will be able to print new labels from My Cunard.
All luggage must display another form of identification in case of any damaged or missing labels. Any luggage not labelled will not be placed on the conveyor belt.
What should I pack?
As a guide, there are approximately two or three Gala Evenings per week. On World voyages there will be up to three Gala Evenings per week, as well as themed Balls scheduled throughout the voyage. Details can be found on My Cunard. The evening dress code will be specified in your ship's Daily Programme, which is delivered to your stateroom or suite each day.
Can I pre-board my luggage?
During the day Cunard want their guests to feel free and relax and dress as you please in all areas of the ship. Every night on board, Cunard ask that you wear smart attire in most of the bars, restaurants and entertainment venues.
- Daywear: Polo shirts, T-shirts and casual tops, such as a kaftan, paired with shorts, a skirt or casual, lightweight pants or trousers are a great choice or day dresses for a slightly more elegant alternative. Even if it’s likely to be hot and sunny, it’s usually sensible to pack a few cardigans or lightweight sweaters too for on deck and around the ship. Footwear ideas include smart sneakers or gym shoes, sandals and open-toed shoes, such as espadrilles.
- Smart attire (Relaxed evenings): An elegant dress, flowing maxi skirt and top or combine a blouse and pants or trousers. Complete your outfit with low or high heel or court shoes.
- Gala Evenings: These are the sparkling occasions with a celebratory atmosphere for which you pack your favourite evening dress, that flowing ball gown or a statement cocktail dress. Then again, you may feel more comfortable in a formal combination, such as a jacket, blouse or shirt and pants or trousers.
- Daywear: Casual long or short sleeve shirt, a polo shirt, a T-shirt or a sweater paired with shorts, lightweight or cargo trousers. Footwear can be equally relaxed, so you might wish to bring sandals, deck shoes or smart sneakers.
- Smart attire (Relaxed evenings): A jacket or blazer in the main bars, restaurants and entertainment venues, paired with trousers, chinos and a shirt with a tie or an open collar, or even just over a crew neck jumper. You might complete the outfit with brogues, loafers or boots.
- Gala Evenings: Dinner jacket or tuxedo – which you are more than welcome to wear with a kilt. Many choose to finish the look with a bow tie, perhaps even a cummerbund. A dark two-piece or three-piece suit is perfectly acceptable too, whether with a regular tie or a cravat. Smart shoes.
If I am travelling on consecutive cruises, do I need to disembark the ship with my luggage for immigration purposes?
Cunard's White Star Luggage Service™ is the perfect alternative to transporting your luggage through airport congestion and customs. It's also a wonderful option for those who choose to extend their travels pre or post voyage. White Star Luggage Service is provided by Luggage Forward.® For rates visit luggageforward.com/book/cunard. White Star Luggage representatives are available 24 hours to assist you.
This service is available for voyages embarking and disembarking in Sydney (and several international ports).
Shipments are limited to the shipping of luggage containing personal clothing. Items such as toiletries, cosmetics, medication, vitamins, electronics and jewellery are prohibited. Keep these items in hand baggage and carry them personally. Garment bags are acceptable for shipment of clothing provided they fold in half, remain secured in that position, and resemble a piece of freestanding luggage.
Pre-cruise shipments will be picked up on the scheduled pick-up date and delivered to your stateroom on your day of embarkation. You will receive specific instructions onboard regarding your disembarkation and specific drop-off location, as this may vary from port to port.
It is your obligation to observe the weight and size restrictions and value protection, cancellation and claim procedures outlined by Cunard's White Star Luggage Service™.
Can I leave my luggage on board if I am travelling on part if a world cruise?
All ports are different, and some ports require a face to face Immigration Inspection. These will either be conducted on board the ship or ashore. Details of this will be provided once you are on board and are subject to operational requirements.
When transferring between two ships on the same day, there will be a transfer for both guests and their luggage. The transhipping guests must be disembarking/embarking on the same date. The transfers will be organised by the ships and you will be notified on board if this transfer is possible and all further details regarding this.
Can I store my luggage at the port before or after my cruise?
Due to security reasons it is not possible to leave your luggage on board.
What am I not allowed to take on board?
There is not the facility to store luggage at any port through Cunard Line, however there are various luggage storage companies available at many destinations. An alternative option may be to have White Star transport your luggage to meet you at the ship or to your home address.
The safety and security of all ships is paramount and, as such, you are prohibited from carrying certain items onto Cunard vessels. Security screening of you and your baggage will be conducted each time you board the ship and if you are found in possession of any of these items they may be permanently confiscated. This list is not exhaustive and any other items may be refused at the discretion of either the Port or Ship security staff.
The following items will not be permitting on-board:
- Items not supplied by the Company containing any kind of heating element, such as but not limited to: immersion heaters, heating blankets, clothes irons, water heaters, coffee machines with heating / hot plates and so on.
- Any remotely controlled or autonomously flying devices, toys or drones
- Self-balancing hover boards, air wheels, scooters, or Segways
- Compressed gas tanks, bottles, cylinders including dive tanks, propane tanks and aerosol cans
- Emergency Position Indicating Radio Beacons (EPIRB), ham radios, communication scanners, hand-held radios, wide-band receivers, satellite phones, transformers, lasers and laser pointers
- Inflatables – with the exception of children’s swimming aids
- Any items or amounts of currency prohibited by customs regulations
- Balloons of any kind
- Any illegal narcotics/drugs including synthetic and designer drugs
- Medical marijuana (including CBD oil)
- All firearms, ammunition and explosives including replicas, imitations and their components, Air, BB or pellet pistols or rifles, paint ball guns
- Fireworks, flares, pyrotechnics, electric streamers
- Sharp pointed weapons including throwing stars
- Knives with a blade longer than 2.75 inches / 7cm, any blade length that is prohibited by local laws/regulation and all concealed bladed weapons such as belt buckle knives, cane and umbrella knives/swords, pen knives, credit card knives, etc
- Open razors or scissors with a blade longer than 2.75 inches / 7cm
- Skean Dhus or Kirpans, Crossbows, crossbow bolts and long bow arrows
- Spears or spear guns
- Blunt weapons including knuckle dusters, brass knuckles, clubs, coshes, batons, flails or nunchaku
- Items containing incapacitating substances (e.g. gas guns, tear gas sprays, mace, phosphorus, acid & chemicals that could be used to maim or disable), stun devices
What amenities are in my stateroom? What is the bath / shower configuration
All staterooms and suites have en-suite bathrooms, (with towels and Penhaligon’s toiletries), plus a hairdryer, a small fridge, a safe, and tea and coffee making facilities. All cabins have Twining’s tea.
Do Cunard have butlers onboard?
On each ship, Queens Grill Suites have a separate shower and bath (except Q5, Q6 and Q7 grades on Queen Mary 2 which have a shower over the bath). Princess Grill Suites have a shower over the bath. All other grades / staterooms are shower only.
What facilities will be available when I embark the ship?
Butlers are on board for Queens Grill guests. They can assist with packing and unpacking, room service, assist with bookings, cocktail parties in your suite and cleaning the room. All butlers have a bleeper (pager) and there is always a butler on duty between 7am and 10pm.
Is there a casino on board?
A number of facilities will be available to you when you embark the ship, for example, some restaurants, cafes, pools, the library, and some bars will be open. For legal and tax reasons, the casino, shops and spa will remain closed until the ship is at sea.
Is there a medical centre on board?
Yes, there is a casino on board each Cunard ship. Guests must be over the age of 18 years to use the casino facilities.
Do I need to pay for medical services?
Each ship has a Medical Centre that is staffed by registered doctors and nurses, who are available during scheduled clinic times to provide medical care for everyone on board. They are also available 24 hours a day, 7 days a week for medical emergencies. The Medical Centre is only for medical needs arising on board and cannot cater for treatments that you know you will require while on holiday. Cunard is not a healthcare provider and may not be held liable for the sickness, injury or death of any guest arising from any advice, treatment, care, services or any omission by medical staff. These medical providers exercise their own medical judgement and expertise.
Is mineral water provided?
All voyages on Cunard ships are outside the scope of Australian Medicare, New Zealand Accident Compensation Corporation (ACC) and private health insurance. All consultations, treatments and medications are charged at private rates and must be paid on board and claimed through your travel insurance.
Can I drink the tap water in my stateroom?
You will find a 1.5 litre bottle of mineral water in your stateroom upon arrival. Should you wish to consume this, the cost will be charged to your on-board account. Further bottles are available upon request.
Do Cunard serve fresh milk on board?
The tap water on Cunard ships is drinkable. However, should you prefer we also offer a variety of bottled water for purchase on board.
Can I bring electrical equipment on board?
Wherever possible, fresh milk (full fat, semi skimmed & skimmed) is served for the first week of the cruise. Long life milk is served when fresh milk is not available.
Can I have a key to the cabin my friends and family are in?
The cabin electrical systems on board are not designed to take high current capacity items. Cabin hair dryers are provided for the comfort of the guest, these are specially bought for the ships and are of lower current ratings and hence compatible with the ships electrical systems. You can also find irons in our laundries on board and are free of charge. Please note, you are not permitted to bring irons on board with you.
Personal Extension Leads are not permitted on board unless to be used with essential medical equipment (e.g. CPAP and nebuliser machines). These will be checked for electrical safety along with your piece of medical equipment prior to sailing. Surge protected extension leads are not accepted in any circumstances as they interfere with the ship's electrical distribution.
Can I control the temperature in my accommodation?
Yes, you can obtain cabin keys for other cabins as long as both parties agree to them being issued and have the request registered. Please ask on board at the Reception Desk and they will be arranged.
Are there waterproof bed sheets?
There is an air conditioning control panel in each stateroom which allows you to control the temperature in your own stateroom between approximately 19 and 27 degrees C. The average temperature of the interior areas of the ship is around 19 degrees C (66 F).
Does the Theatre have Wheelchair spaces?
No, but you are welcome to pack your own.
Can I purchase duty free liquor and tobacco on board?
The theatre on each ship has a number of wheelchair spaces, available on a first come, first served basis.
What facilities are there for children?
Liquor and tobacco at duty free prices are available onboard all three Cunard vessels. Duty Free Liquor products sold via the shops will only be available to take home. You may order via the shops (detailed below) at any time throughout the cruise and orders will be available for collection at the end of your cruise (you will be given details where and when you can collect your orders). The shops are shut when the ship is in port. You can also purchase duty free tobacco from the shops at any time during your voyage and can take the tobacco products away immediately for consumption on board or take ashore purposes.
You can also purchase duty free tobacco from the shops at any time during your voyage and can take the tobacco products away immediately for consumption on board or take ashore purposes.
Can Cunard provide food for babies and infants?
Children are welcome on all Cunard ships and there are dedicated areas and clubs for all ages that offer a program of activities while you cruise. There is even a night nanny service on a first come, first serve basis. There is the Play Zone for ages 2 to7 and the Zone for ages 8 to 17. Youth staff will supervise your children, organise events, activities and competitions, and even ‘excursions’ to the theatre or cinema on board.
Can Cunard provide equipment for babies and infants?
Cunard can provide Hipp & Hipp Organic baby food jars - Stage 1 (4 months +) and Stage 2 (7 months +) in an assortment of savoury and dessert flavours. Alternatively, they can puree/mash adult food from the main restaurant menu.
For younger babies or guests requiring an alternative brand you will need to provide your own. All baby food requests are subject to availability and Cunard cannot guarantee particular brands. There is no extra charge for arranging baby foods and the above options can be taken to your cabin.
Where can children dine?
Cunard can provide bottle warmers and sterilisers, highchairs, cots, baby baths and nappy disposal units on all three Queens, subject to availability. They do not provide booster seats (you can take your own) or bed rails. Please let your Cruise Advisor know if you need any of these items so they can make a request with your booking.
A limited supply of nappies are available from the shops on board, however Cunard recommend that you bring your own supply or purchase them ashore locally as they cannot guarantee stock.
What areas of the ship have restricted access to children?
Children are welcome to dine in any of the dining areas on board. There are children’s menus in the main dining rooms and a special children’s afternoon tea (with parent supervision). While children are more than welcome to dine in the Alternative Fine Dining Restaurants, there may not be a children’s menu available.
Meals are not provided in the children's facilities however snacks are provided in the playrooms. As a family friendly organisation, Cunard recognise the benefits of breast feeding to mothers and infants therefore breast feeding is welcome on board.
Can I leave my children on board while I go an excursion?
Children may be required to have adult supervision whilst using certain facilities, further information on this can be provided when on board. There may be time restrictions when children are no longer allowed in certain areas, such as bars after midnight. These times and locations will be notified to you once on board.
Can I dine in a restaurant not allocated to my grade?
Cunard ask parents and guardians to note that children under the age of 16 must not be left unaccompanied on the ship whilst the ship is in port. There is no facility offered on board to look after your children if you go ashore. All children under the age of 16 must have an adult, 18 or above, accompanying them whilst on board.
Can I register more than one credit card?
If you are allocated to the Britannia restaurant, it would not be possible for you to dine in the Princess Grill or Queens Grill as these restaurants are reserved for those guests travelling in Princess Grill or Queens Grill suites. It is also not possible for you to upgrade to dine in Princess Grill or Queens Grill restaurants, unless you upgrade your stateroom prior to sailing.
If you wish to dine with other guests who are booked into a different stateroom category you would all need to be booked into the same stateroom category.
Is there complimentary internet?
Yes. You can register a different credit card for each guest, or just use one card for all members in your party. The value of your on board account will be automatically charged to the registered credit card/s at the end of your voyage. You can also register your credit card to settle the account of another party. Register your credit or debit card to the desired stateroom at check-in.
You will be charged for all on board accounts applicable to these staterooms at the of the voyage.
What type of plugs and sockets are in my stateroom?
All Cunard ships are equipped with Wi-Fi and you will be able to purchase an internet package before you sail or once you are on board. Your mobile phone should work well at sea (consult your provider) and you will find a phone in your stateroom. A Complimentary Internet Time Plan is available to our Gold, Platinum and Diamond World Club members. Terms and conditions apply.
What sporting activities are available onboard?
Both UK 3 pin and US 2 pin sockets are used on board. You will find a three pin socket next to a two pin socket. The standard electrical supply in the United Kingdom is 50Hz (cycles) and 240V. The supply on board all the ship's are 220V / 110V / 60Hz.
Are there laundry facilities?
Sports equipment is provided free of charge and are available at their locations between 9am and 5pm. Organised tournaments and social play get together are advertised in the Daily Programme. A range of sporting activities are available including:
- Table Tennis (All ships)
- Paddle tennis (The paddle tennis court is approximately 7m x 13m) (All ships)
- Shuffleboard (All ships)
- Quoits (All ships)
- Golf (Chipping, putting & target nets) (All ships)
- Hooplah (All ships)
- Darts (All ships)
- Baggo (Queen Victoria & Queen Mary 2)
- Croquet (Queen Elizabeth)
- Short Mat Bowls (Queen Elizabeth)
Can I have INR/Warfarin testing onboard?
There are self service launderettes on board which are complimentary with washing machines, washing powder (you may bring your own personal washing powder if you wish), tumble dryers and ironing facilities which are available from around 7.30am until 9pm (subject to change). There are also specialist wet cleaning services available for garments that typically require dry cleaning.
Are gratuities payable?
Yes, each Cunard ship has the facility to test for INR onboard. (fees apply).
Where can I smoke?
Yes, gratuities are automatically applied to your onboard account for staff services at a daily rate. A 15% charge is also automatically added to your on board account for bar, wine and salon services.
Are there ATM Cash Machines on board?
For the safety, comfort and enjoyment of all guests, smoking (including Electronic alternatives) is not permitted in staterooms, on stateroom balconies or in public rooms. You will find designated areas of the open deck on each ship where smoking is permitted, these will be clearly signposted on board and listed in the Daily Programme. It is prohibited to throw cigarette ends or flick ash over the ship’s side because they can be drawn back into the ship and cause a fire hazard. Please use the receptacles and ashtrays provided and ensure that smoking materials are fully extinguished.
The only exception is Churchill's Cigar Lounge, which is reserved for cigar and pipe smokers.
This policy is designed through direct feedback from our guests and is for the safety and comfort of all guests. This means that all will be able to enjoy the use of all areas of the ship and their private balconies without the effect of drifting smoke.
How can I keep track of my onboard account?
There are no cash machines on board, however, should you require cash, you can request this from the Pursers Desk and it will be charged to your on board account. In order to take advantage of this facility you must have registered your credit card. Please note, there is a daily limit of $500 and a weekly limit of $2500 for this service.
Foreign currency for ports of call visited during your voyage may also be obtained from the Pursers Desk.
Can I send mail from the ship?
You may keep track of your on board account by visiting the Pursers Office for a print out.
What type of batteries can I carry on board?
You are able to send mail (letters and postcards not packages or parcels) from the ship by visiting the Purser's Office and handing your mail over, where it will be stamped with the ship's rubber postage stamp and passed ashore at the earliest opportunity where it will then be sent via standard mail processes to your friends and family back home.
A fixed postal rate will be charged to your on board account for each item sent. The amount of which varies, dependant on the cruise itinerary. For guests in Queens Grill and Princess Grill suites, the ship's Concierge will handle all mail at your request.
Cunard only accept gel, dry cell or lithium-Ion batteries on board for use in mobility equipment. This includes ordinary household batteries, such as 'AA' and other sized batteries.