Home > Operators > Emerald Cruises
Emerald Cruises

Emerald Cruises

Explore the rivers of Europe and Asia with Emerald or relax onboard one of their award-winning luxury yachts as you sail the world's oceans. Book your next Emerald cruise with Global Journeys and enjoy exclusive online savings, a dedicated travel advisor to look after your booking and the best price guaranteed!
CRUISE DEPARTURES: 1,376
FLEET SIZE: 12
KNOWN FOR: Affordable Luxury
14 Reviews (4.9/5)

Featured Cruises View all

8 Days Munich to Budapest

Operator: Emerald Cruises

From 5,103
Save 1,052

10 Days Paris to Nice

Operator: Emerald Cruises

From 5,440
Save 1,861

11 Days Athens to Larnaca

Operator: Emerald Cruises

From 11,628
Save 3,117

11 Days Seville to Porto

Operator: Emerald Cruises

From 6,232
Save 1,363

Popular Destinations View all Explore the following regions on one of 1,376 cruises with Emerald Cruises

Emerald Asia River Cruises
Asia

16 River Cruises

Emerald European River Cruises
Europe

141 River Cruises

Emerald Yacht Cruises
Europe, Med & Caribbean

101 Yacht Cruises

Cruise Fleet View all Inclusions, itineraries, onboard facilities & deck plans of each Emerald cruise ship.

Emerald Kaia
Ship Class: Small Cruise Ship

Emerald Cruises is launching a new superyacht, the Emerald Kaia, in 2026. This next-generation yacht is the third in their line of luxury vessels, building on the success of the first two while maintaining the ethos of luxury small-ship...

Emerald Sakara
Ship Class: Small Cruise Ship

The new 110-metre Emerald Sakara, a sister ship to Emerald Azzurra, undertook her maiden voyage in a new destination for Emerald Cruises – the Seychelles, in early 2023....

Emerald Luna
Ship Class: River Ship

The Emerald Luna is the newest star-ship out of its six sister vessels, built to cruise the Danube, Main, and Rhine Rivers. Onboard you'll have full access to a wellness area, hair dresser, fitness room, onboard entertainment, daytime pool...

Emerald Azzurra
Ship Class: Small Cruise Ship

Discover the Mediterranean aboard the brand new luxury superyacht Emerald Azzurra, Emerald Cruises' first vessel offering ocean cruising itineraries. Launched in 2022 and custom-built to access ports only the smaller vessels can reach,...

Emerald Cruises Reviews View all

4.9
AVG. RATING 4.9 / 5
14 Reviews
5 Star
86%
4 Star
14%
3 Star
2 Star
1 Star
Wonderful time   0 , QLD, Australia, May 2024
Relaxing river cruise with wonderful staff. Fantastic food and service. Information from cruise director very informative. They take care of people with walking disabilities in making sure we weren't left behind.
Emerald European River Cruise   1 , NSW, Australia, May 2024
Have just returned from an European river cruise Amsterdam to Budapest with Emerald booked with Hannah. Communication was fast and efficient. Flights, transfers, hotel accommodation and cruise all ran smoothly. The cruise itself was amazing! We will definitely book our next holiday will Global Journeys…..thank you.
Slowly down the Mekong     1 , NSW, Australia, Feb 2024
Wonderful experience on the Emerald Harmony . Lovely crew and delicious food on board, plenty to do or as little as you want. Highlight was experiencing Siem Reap and Angkor, much changed after 20 years since last here, as was Phnom Penh and Bustling Saigon, made more colourful by being there in Chinese NY and TET.
Relaxing and interesting cruise through heart of Europe   0 , TAS, Australia, Nov 2023
We booked this cruise mid year, our first ever river cruise, to see parts of Europe we hadn't previously been to. Also for the xmas markets. The first part of our expectations was absolutely met, but for the first few days, Xmas markets were few and far between. It was a little too early it seems. I'm not sure how much information the cruise company ...read more gets about the markets, but I know there were a lot of disappointed people.

The crew were fantastic, I couldn't fault them, they gave 110% but there was still a feeling that we should have had more information before leaving and maybe a couple of the locations for tours might have been better, particularly the Cathedral at Krems. This tour was a bit of a non event as much of the building was closed. The Vienna concert evening was expensive for what it was and not particularly well organised, there was a lot of standing around before people were shown to their seats, not good for over passengers. The concert was also very short. We did another one in Vienna a week later, half the cost and lasted another 40 minutes.

All the tour guides were great though. Very informative and often funny. Great history lessons to be had. The food was excellent, varied and plentiful for a first time cruiser, there were some old hands who had done multiple cruises that didn't agree, so maybe that needs looking at. The entertainment was fun and well done, Dressen was always on the go making sure everyone was happy.

Janina worked really hard to ensure everyone was informed and catered for. Her port talks were excellent. I would have liked to have seen more scenery as we sailed along , most of our movements were done at night, possibly partly because of the shorter days too. All in all it was great , we both enjoyed it very much.
Wonders of Vietnam, Cambodia & The Mekong   2 , QLD, Australia, Nov 2023
Firstly I would like to thank Tracey, my travel consultant at Global Journeys, for all the help she gave to me in booking and processing this tour. This Emerald Cruises tour was the best trip I have been on for a long time. From day 1 arriving in Ho Chi Minh City to the end in Siem Reap the Tour Directors and their support staff along with the staff ...read more and crew on the Emerald Harmony were absolute professionals and the service provided by all was excellent.

The Emerald Harmony was a beautiful and comfortable ship and the food provided was beyond amazing, a great chef and his staff provided some of the most enjoyable meals I have experienced. The tours were short but interesting, taking into account the humidity still rather high in November. I had an amazing look into Vietnamese and Cambodian life and culture. The hotels in Ho chi Ming City and Siem Reap were excellent and very comfortable. I applaud Emerald for the support they give to various organisations, the dancing troupe, Satcha Cambodian handicrafts etc. I am highly recommending Emerald cruises and this tour and hopefully will be able to return to Vietnam and Cambodia in the future.
Vietnam and Cambodia by river   0 , Christchurch, New Zealand, Sep 2023
We have just returned from an amazing cruise on board the Emerald Harmony. Our only other river cruise was in Europe in the winter (Emerald also) so we were not sure what to expect on hot steamy days in South East Asia. From the Cruise director, AB, to the cabin staff and all in-between we were treated like VIPs and always knew what, where and why things ...read more were happening.
Sampan rides, tuktuk rides, rickshaws - all safely navigated.

The cultural events on board were worth attending and were given with passion by the people of the culture. Our new cruise friends were great fun but we also were able to find a quiet place if needed. The transfer and hotel service provided by Emerald made everything so easy so I really could relax for the whole journey. The cabins were all that was needed and were super clean and comfy.
Splendours of Europe     3 , NSW, Australia, Jul 2023
Overall a great trip with Emerald. Had good rapport with all staff and the chef catered for me being a Coeliac to the extent of a special cake for my birthday. Weather was great in July, needed a light jacket despite reports of heatwave in Europe. Group was a mixture mainly of Australians and Canadians with a few UK and USA travellers. All friendly. ...read more Overall apart from the long haul flight enjoyed every bit of it. Thanks Tracey for your help. The photo is of Durnstein. A lovely small town, try the apricot ice cream!
Sensational Emerald River Cruise!   1 , ACT, Australia, Jul 2023
Fabulous river cruise down the Danube organised through Global Journeys. We weren't sure what to expect for our first river cruise but it was sensational! We travelled with teenagers and they loved it also. Emerald organises lots of active tours for those that prefer that, as well as having the traditional activities as well. This cruise catered for ...read more everybody and we loved every part. The food, the suites, the onboard facilities and the wonderful wonderful staff. Thank you to Global Journeys for making the booking process so easy and for their great portal which was able to be accessed when we were overseas. Provided peace of mind and ease of access to all necessary information and documents.

Emerald Brochures View all Download the latest Emerald brochures to read at your convenience.

Europe River Cruises

Europe River Cruises (2025)

Award-winning Emerald Cruises delivers exceptional small ship river cruising through the heart of Europe, on board our fleet of luxury Star-Ships. From the North Sea to the Black Sea, revel in a European river journey like no other. Our unique collection...more of itineraries — showcasing seven mesmerising rivers — offers you an immersive insight into the incredible history, culture and traditions of the diverse regions we visit.
Yacht Cruises

Yacht Cruises (2024-26)

See the world from a new perspective. Set sail on an Emerald yacht cruise that immerses you in luxury and allows you access to fascinating ports and harbours that only small vessels can reach. Be one of only 100 guests with a dedicated crew of 76.
Play Youtube Video

The Emerald Cruise Experience Choose to travel with Emerald Cruises on your next adventure!

Cruise Europe & the Mekong River in Style
Cruise Europe & the Mekong River in Style

Explore the rivers of Europe and the Mekong on a stylish floating hotel, where all-inclusive service and contemporary design create an impressive river cruise experience.

Boasting ample public areas with floor to ceiling windows, a relaxing sun deck, a restaurant, bar and lounge, pool, and wellness area complete with a gym, there is everything you need at your fingertips.

Enjoy the onboard facilities of the Emerald fleet as you discover the treasures of the Rhine, Danube, Rhône, Douro and Mekong rivers.

Luxury Yacht Cruising
Luxury Yacht Cruising

Emerald Cruises is bringing its award-wining reputation and first class service to ocean cruising!

Set sail on the voyage of a lifetime. Whether you’re searching for a tropical haven, looking for sunny shores, wanting to explore new cultures, or longing to relax on board, you’ll discover a world of adventure when sailing with Emerald Cruises.

Discover the Mediterranean and beyond aboard their new luxury mega yachts the Emerald Azzurra and Emerald Sakara or Emerald Kaia, who is embarking on her maiden voyage in April 2026. With a maximum of 100 guests and the amenities of a luxury cruise, these luxury yachts are sure to exceed your expectations.

A Journey of Discovery
A Journey of Discovery

Dock in the heart of destinations, enjoy direct access to charming towns and historic cities, and take part in high quality experiences. Emerald Cruises brings incredible destinations to life with an included excursion on almost every day of your cruise.

All itineraries feature a selection of complimentary handpicked excursions that showcase each region visited. Guests can also enjoy EmeraldPLUS experiences that delve deep into local culture and EmeraldACTIVE hiking and biking tours at no additional cost.

A selection of DiscoverMORE optional excursions are also available to purchase featuring exclusive activities and deeply immersive experiences.

Backed by Experience
Backed by Experience

As part of the Scenic Group, Emerald have been operating river cruises since 2014 - their deluxe river cruises have built a reputation for excellence which they continue to deliver on, time and time again.

A team of experienced Cruise Directors, coach drivers, and expert local guides are passionate about showing you everything each fascinating destination has to offer, and the onboard staff are always on hand to deliver high level service every step of the way.

Join the Emerald Cruises family and let them share their passion for river cruising with you.

Emerald's Exceptional Value
Emerald's Exceptional Value

A deluxe river cruise with Emerald Cruises includes all onboard meals with flavours carefully created by the expert culinary team. Complimentary wine, beer and soft drinks are also served with lunch and dinner.

Guests can enjoy complimentary Wi-Fi and cruise with the peace of mind that all tipping and gratuities, airport transfers to and from your Star-Ship, and all port charges and taxes are included in your cruise fare.

With no single supplement payable across a variety of Emerald Cruises' river cruises it's also an ideal choice for solo river cruisers offering exceptional value and an unrivalled experience.

Play Youtube Video

Explore More Your guide to travelling with Emerald Cruises

Introducing Emerald Kaia: The Next-Generation Superyacht

23 April, 2024

Introducing Emerald Kaia: The Next-Generation Superyacht

Emerald KaiaEmerald Cruises has just announced their new chapter in luxury yacht cruising - Emerald Kaia. A visionary addition to their prestigious fleet, which includes Emerald Azzurra and Emerald Sakara, the Emerald Kaia is scheduled for its maiden voyage in April 2026. This splendid yacht...

Emerald Cruise FAQ's Frequently asked questions for those considering travelling with Emerald Cruises

What has happened to Evergreen river cruises? Why the name change?

Previously when you booked an Evergreen river cruise from Australia, you were cruising with their sister brand, Emerald Cruises, whose award-winning Star-Ships are premium floating hotels. So it's only a name change to bring the Emerald Cruises brand Downunder.

Are the ships the same on all river cruise itineraries?

Emerald Cruises has a fleet of 'Star-Ships' that cruise the rivers of Europe and the Mekong in South East Asia.

What is the Emerald Cruises Flexible Protection Plan?

The Flexible Protection Plan must be purchased at the time your booking is made and may not be added at a later date. By adding this plan, you are covered if you unable to travel due to health reasons. Read more here.

Do I have to pre-book all shore excursions?

Normal included shore excursions are not pre-booked, however, if you choose to personalise your holiday with the 'Discover More' extra sightseeing available, it is a good idea to pre-book these to guarantee your place on them. All excursions are subject to minimum numbers.

What validity do I need on my passport?

All passengers are required to possess a passport valid for 6 months beyond the conclusion of their trip.

Should I provide Emerald Cruises with my health and fitness details prior to travelling?

Emerald Cruises will supply a Health and Fitness form in your travel wallet. These forms are designed to provide them with instant information if an emergency should arise. These forms will be returned unopened at the completion of the tour. It is not compulsory to fill out these forms but is strongly recommended.

Emerald Cruises strongly recommend a visit to your doctor and dentist prior to your tour. If you are aged 70 or over at the Tour Departure date you must provide Emerald Cruises with a doctor's letter confirming you are fit and healthy enough to take part in the specified tour including reference to the itinerary, destinations and tour departure date.

You must advise Emerald Cruises of any pre-existing medical conditions that might reasonably be expected to increase your risk of requiring medical attention, affect the normal conduct of the tour and/or the enjoyment of other tour members. You will be required to fill in Emerald Cruises' Health and Fitness form and hand it to your Cruise Director on the cruise departure date.

Can I take prescription medication?

Yes, and it's advisable to pack an ample supply of any medicine you are taking, copies of prescriptions and the telephone/fax number of your doctor. Because of strict drug laws in some countries, drugs you take on doctor's orders should be carried in their original container showing the prescription label. Always keep your medication in your hand luggage.

Can I travel in a wheelchair?

Europe: Due to the structure of old buildings, access to some establishments may not be convenient for wheelchair use, and facilities for the disabled in general may be limited. Many areas are pedestrian only. Certain castles have a number of stairs which may impact guests with limited mobility access to all touring areas. There are also areas of the ship that cannot be accessed by wheelchair and passengers will need to be able to get on and off the ship out of the wheelchair, due to space. Please let your Global Journeys Travel Advisor know your needs to ensure you can travel comfortably.

South East Asia: For guests in wheelchairs it is important to recognise that the Mekong Star Ships are not ideally wheelchair suitable. Access may be limited and sometimes impossible as there are some narrow corridors, steps in the public areas and lips on certain doorways. In case of an emergency, all guests must be able to get in and off the vessel with limited or no assistance. Emerald Cruises recommends that guests with special needs travel with a companion who can provide required assistance. Guests who have any medical, physical or other special needs should check the deck plan to gain an understanding of the layout of the Mekong Star Ship they are travelling on and also outline their needs.

Are there medical personnel available on the ship?

Doctors are not available on board the ship, however Emerald Cruises can stop anywhere along the way for medical emergencies.

When will we receive our final documents?

Travel documents will be issued approximately 3 weeks prior to departure. If you need to receive your documents sooner, or need your documents sent to a different location for any reason, please be sure that you let your Global Journeys Travel Advisor know where to send them.

Do cabins have a safe?

Yes all cabins have a safe.

Does the ship have laundry facilities?

Yes there is a laundry service payable by item, similar to in hotels. Due to safety concerns there is no public washing facilities and no irons in the cabins. Guests can ask for garments to be ironed by the staff.

Is there a hair dryer in the cabin?

Yes every cabin has a hair dryer.

Are there coffee & tea making facilities on board?

There is a tea and coffee station available 24 hours in the Lounge.

What adaptor should I take to charge my camera/phone etc?

The ship has Australian and European wall sockets, so a Euro, Australian, New Zealand or international adaptor plug will work well.

How much luggage can I bring on a River Cruise?

The luggage allowance whilst on your cruise is one suitcase with a maximum size of 76 x 53 x 28 cms (30 x 21 x 11'') and weight of 20 kilograms. You may also carry a small backpack, or the Emerald Cruises issued backpack. Additional bags beyond the luggage allowance may incur additional charges and are to be settled directly to the hotel or as required. Please check with your Global Journeys Travel Advisor if you have any specific requirements.

What happens if my luggage goes missing?

It is highly unlikely for your luggage to be mislaid; however, Emerald Cruises suggests if travelling as a couple to pack each suitcase with back up clothes and toiletries for each person. They also suggest writing your personal and tour details on a label inside each suitcase (including name, address, telephone number, departure and return flight details). Write only your name and destination address on outside labels.

What clothing should I pack?

You are on holidays and therefore the dress code is relaxed. However, most of Emerald Cruises guests do observe smart casual for the evenings on board the ship or for any of the many evening activities planned on tour. Perhaps include something a bit more elegant for the Welcome and Farewell dinners, although black tie and formal attire are not needed. Emerald Cruises also recommend a mixture of light and medium weight clothing that can accommodate changing weather conditions including a waterproof jacket. For visits that include religious sites like synagogues, monasteries, mosques or churches - it's asked that you dress conservatively including covered shoulders, trousers and/or knee-length dress.

  • Casual sportswear for daytime that can be mixed/matched/layered
  • Jumper/warm jacket/gloves/hat/scarf for cooler mornings and nights
  • Swimwear
  • Comfortable walking shoes with rubber soles for good grip
  • Sunglasses and sun hat
What else do I need to pack?

The following list may be useful when packing for your trip:

  • Airline tickets and passport (plus extra photocopies and passport photos)
  • Travel and travel insurance documentation, and itinerary (make a copy for your emergency contact)
  • Travellers cheques/cash/debit or credit card and emergency contact numbers if lost or stolen, plus local currency for first day and a money belt
  • Spare memory cards and batteries for your digital camera or film in clear plastic containers
  • Only those keys needed on return
  • Personal medication and prescriptions, extra glasses/contacts and prescriptions
  • Sunscreen, lip balm and insect repellent
  • Pocket calculator, address book, journal and pens
  • Tissues and anti-bacterial hand wipes or hand sanitiser
  • Raincoat or umbrella
  • Plastic bags for dirty laundry, washing powder and elastic clothesline
  • Travel alarm clock, earplugs and sleep mask
  • Adaptor plugs (onboard electricity is 220v) mobile phone charger, battery charger
  • Face cloth / flannel
  • Small torch and batteries (there is minimal lighting at remote locations)
  • Overnight bag (for overnight rail journeys)
  • First aid kit

Please Note: All hotels on tour provide towels, irons, hair dryers, soap and shampoo within the room.

What time can I check-in to my hotel?

If your flight arrives before noon (usually 14.00 is check-in time) at the city where your cruise starts, the hotel may not have your room available until mid-afternoon. Emerald Cruises endeavour to ensure that rooms are ready for your arrival times however this is not always possible, and it is outside their control. Some people use this time to explore the neighbourhood, shop or relax in the hotel public areas. On arrival at your hotel, please check to see if your Tour Director has already posted tour information in the foyer.

Are there likely to be changes to my itinerary?

On certain occasions, for operational or local reasons, it may be necessary for Emerald Cruises to change your hotel accommodation or a brochured attraction in a particular location. If this does occur, you will be notified of such changes as soon as possible.

How do I book my 'Discover More' activities?

Emerald Cruises DiscoverMORE activities are subject to availability, operational and seasonal factors. All activities can be reserved, subject to availability with the Tour Director whilst on tour unless otherwise stated. Please note a minimum number of people are required for some activities to operate.

Are laundry facilities available?

Limited laundry facilities are available on board cruise vessels and costs are additional and the responsibility of the guests. When staying in a hotel you can generally arrange laundry direct with the hotel although it can be costly. Some hotels will provide an iron for you upon request. There are also laundromats in certain towns and cities. Emerald Cruises recommend checking with your Cruise Director for more specific details.

Are there any restrictions on photography?

It may not be possible to use your camera or video camera at some sites of interest, or there may be a fee; please ask your Tour Director for further details. Not everyone would appreciate being on your souvenir home video or holiday photo, so please respect the privacy of local people and cruise directors/local guides by asking permission before filming or taking a photograph, especially in holy places.

What is the appropriate dress for visiting holy places?

When visiting churches and monasteries, modest dress is required, i.e., no shorts, miniskirts or sleeveless tops. Turkey and Morocco are Muslim countries and you need to dress conservatively. To visit mosques, clean and modest dress is appreciated and often required. Thighs, shoulders and tops of upper arms should not be shown. Men also need to cover their bare legs and cannot enter mosques wearing shorts. Some holy places will supply scarves for tourists to borrow.

Who will be escorting the trip?

Your holiday is a special time and Emerald Cruises' Cruise Directors make all the difference. From your very first day their warm greetings and professionalism signal the start of a wonderful rapport. For all land tours you will have the services of a Tour Director. Whilst on your cruise you will be taken care of by a Cruise Director. Your Cruise Directors have your best interests at heart and will take care of all arrangements for you.

Can Emerald Cruises accommodate special dietary requirements?

Yes. If you have not already advised your Global Journeys Travel Advisor at the time of booking, please let your Tour Director know at the start of the tour any special needs or dietary requirements so they can be best accommodated. Remember your favourite food items will not always be available.

What type of food can I expect?

Be mindful that meals on your trip will often reflect the local cuisine and delicacies, which may be different to what you are normally accustomed to. Your dining experiences will certainly enhance your tour and introduce you to the local region and culture.

What currency is accepted on board the ship?

The currency on board the ship is Euro. Most clients prefer to run a tab though, so you can use your credit card on board with a tab system set up at reception. You can also withdraw cash from ATM machines in the towns that you visit whilst on tour (cash passports are not accepted).

Will there be access to the internet?

On Emerald River Cruises there is free Wi-Fi. You should be mindful though that internet reception levels can vary depending on where the ship is, and bandwidth heavy apps such as Skype is often not available due to signal strength.

If I have mobility issues will it be a problem?

Normally it is no problem, but you should be able to at least cross the gangway from the shore to the ship un-aided, and there are steps to climb to reach the sun deck. Walking frames are usually ok, but wheelchairs are not manageable on river cruising.

Is there a dress code at dinner time?

There are no enforced dress codes at any time on the ship. However, for the Captains Gala Dinner, often our guests like to dress up, perhaps a jacket for the gentlemen and a dress for the ladies.

Do the cabins have climate controlled air conditioning?

Yes all cabins and suites have individually controllable air conditioning and heating.

What is the Emerald Explorer Program?

Emerald Explorer is a program for people who have travelled with Emerald Cruises or Emerald Tours (formerly Evergreen Tours). The program offers members that extra level of service, member only tour offers, recognition when on tour, fun member competitions and special savings off your next holiday with Emerald Cruises. Read more here.

Is membership free?

Yes. Membership is free and an automatic entitlement once you have travelled once with Emerald Cruises.

How do I qualify for membership?

Membership is free and automatic after you have travelled with Emerald Cruises. You retain your membership and access to member benefits for life. There is no requirement for additional travel. As you travel with Emerald Cruises you progress to the higher tiers of Gold and Diamond where you'll receive even greater benefits at each higher tier. There are three levels of membership:

  • Emerald Explorer Silver
  • Emerald Explorer Gold
  • Emerald Explorer Diamond
Can I apply to join?

No. Membership is automatic and limited to those who have previously toured with Emerald Cruises & Tours.

Do I have to travel to maintain my membership?

No. Silver, Gold, or Diamond membership is valid for life and you can only move upward in tier status as you reach higher qualifying levels: from Silver tier status to Gold status and from Gold tier status to Diamond tier status. Tier status is never downgraded as in some other loyalty programs.

Do I need my membership number when booking a tour?

No. Please make sure that your Global Journeys Travel Advisor includes your exact name and address as per your previous Emerald Cruises trip. Your reservations consultant will be able to search for your past record.

How long are my Welcome Home Vouchers valid for?

The Welcome Home Vouchers are sent within 8 weeks of arriving home from your trip. The vouchers are then valid for 24 months. Please note this is within 24 months of the date you book your next trip, not when you travel.

Are the Emerald Explorer and Scenic Club programs linked?

Emerald Explorer is a separate program to the Scenic Club loyalty program operated by Scenic Tours. Individuals may have membership of both Emerald/Evergreen Explorer and Scenic Club. Benefits are not interchangeable or transferable between Emerald Explorer and Scenic Club. However, individuals who complete a Scenic Tours tour may choose to have that tour count towards their Emerald Explorer membership and tier status assessment. Should they do so, it will not also count towards their Scenic Club membership or tier status and the transfer cannot be reversed. Please note, individuals who complete an Emerald trip may NOT have that tour count towards their Scenic Club membership and tier status assessment.

How can I find out my current Emerald Explorer tier and Emerald Explorer Points?

If you'd like to know your current tier and points balance, you can contact Emerald's Member Help Desk on 1300 397 567 or email explorer@emeraldcruises.com.

Are Emerald Explorer Points based on nights or days travelled?

Points are calculated on days travelled.

Airport transfers are only available on the first and last day of your river cruise and at times Emerald Cruises designate. Transfers outside these times will be at your expense and must be secured by your own arrangements. Passengers who have purchased Emerald's pre and post hotel accommodation and airfares (through Emerald & Global Journeys) will be provided airport transfers to/from their hotel in the river cruise start or end city only, on the day of the pre or post accommodation booking. No refund will be given for unused transfers.

If you miss the pre-booked transfer, you will be responsible for making your own way to the departure point, at your own expense. Airport transfers may be group transfers scheduled to coincide with multiple flight arrival times.

Terms & Conditions All the boring small print. We recommend you read them, as no one likes surprises!

Travel Styles