Seabourn

What Is The Seabourn Experience?

The Seabourn Experience is the art of service perfected. It's intimate ships with just 132, 229, or 300 suites. It's unique itineraries to must-see cities and hidden gems where larger ships cannot go. It's spacious, all ocean-front suite accommodations with sweeping views — many with verandas. It's gourmet dining experiences that rival the finest restaurants anywhere. It's fine wines poured at lunch and dinner, and open bars throughout the ship.

A generous selection of onboard amenities is available on all Seabourn ships throughout each voyage:

• In-suite bar and refrigerator pre-stocked with your requested choices
• Complimentary fine wines at lunch and dinner, and open bars throughout the ship
• Daily afternoon tea with Seabourn to a Tea℠ collection of rare estate teas and white glove service
• Exclusive bespoke Molton Brown toiletries
• Pure Pampering℠ therapeutic bath drawn by your personal suite attendant or host
• All dining venues are complimentary
• Gratuities are neither required nor expected
• Intimate ships that carry 264, 458 or 600 guests to places where larger ships cannot go
• All-suite accommodations
• Personalized service with nearly one staff member per guest
• Casual, elegant indoor/outdoor dining venues
• Evening Under the Stars® features sumptuous barbecue dinners or gala parties with live music and dancing on deck
• Marina and complimentary watersports
• Caviar in the Surf® beach parties and barbecues, available on select sailings, weather and conditions permitting
• Caviar on the Ice deck parties in the Arctic, Alaska and Antarctica
• Complimentary planning service for custom experiences ashore
• Complimentary Massage Moments® on deck
• Movies Under the Stars with fresh popcorn
• Complimentary onboard enrichment program, Seabourn Conversations®
• Seabourn’s Personal Shopper℠
• Shopping with the Chef at local markets
• Personalized stationery
• Vintage Seabourn℠ premium wine package
• Personal Valet® luggage shipping service

What documentation is required?

Each passenger boarding Seabourn Private Air will need a valid passport for international flights or a driver's license for domestic flights. A visa may also be required for visiting certain countries as per the cruise itinerary.

How Should I Pack?

During the Day:

• During the daytime, casual, resort-style attire, including shorts and jeans, is welcome in all lounges and dining venues. Swimsuits, brief shorts, cover-ups and exercise attire should be reserved for poolside, on deck or in the spa and fitness center.

In the Evening: - two different dress codes:

Elegant Casual

• Men: Slacks with a collared dress shirt or sweater; Jacket Optional. Ladies: Slacks / skirt, blouse, pant suit or dress. This is the dress standard for all dining venues
• Jeans are welcome in all dining venues during the day, but not appropriate in The Restaurant after 6pm.

Formal

• In the Restaurant, Men: Tuxedo, suit or slacks and jacket required. Ladies: evening gown or other formal apparel. Dress in other dining venues is Elegant Casual.
• Jeans are welcome in all dining venues during the day, but not appropriate in the Restaurant after 6pm.

As a rule of thumb, Formal evenings are scheduled as follows:

• Cruises up to 13 days: One Formal evening
• Cruises of 14 to 20 days: Two Formal evenings
• Cruises of 21 or more days: Three Formal evenings

Attire Ashore:

• Packing clothing that can be layered is the best way to plan for cruising in virtually any climate. For tropical cruises, bring light, loose-fitting garments that can be paired with a lightweight jacket or sweater. For cooler climates, pack extra layers of warmer garments such as a light top coat and some sweaters. When dressing to go ashore, it is helpful to be aware of the customs of the countries you are visiting. In some ports men and women should not wear shorts. Many cultures prefer that women wear dresses or skirts when visiting shrines, churches, mosques and temples.

Are There Restrictions On How Much Luggage I Can Bring?

You can bring as many bags as you choose aboard ship, but please be aware that airlines do have limitations. We recommend contacting your airline and transfer transportation in advance for information on restrictions and baggage fees. To protect your luggage, please be sure to mark each bag with the owner’s name, name of ship, sailing date and suite number. Seabourn's responsibility in regard to baggage is covered by the Guest Cruise Ticket Contract. However, we highly recommend the purchase of optional travel insurance.

Should I Bring A Carry-on Bag?

Use a carry-on bag. Keep your travel documents, identification, medication, jewelry, camera, film, cash and other valuables with you at all times. Do not pack your passport, medications, cruise documents or airline tickets in your checked luggage. (Remember that checked luggage might not be accessible at all times.) Keep these items close at hand in your purse or jacket pocket.

When Should I Arrive At The Ship?

Embarkation times are noted on your itinerary. For your comfort and convenience, arriving at the stated time will ensure that your suite is prepared and available for immediate occupancy. Please arrive at the ship no later than one hour prior to scheduled departure.

How will I get from the ship to the airport once the cruise is complete?

Guests who do not purchase their airfare through Seabourn should organize their own post-cruise transfers based on their personal preferences. Guests with inclusive air will use transfers included with their package.

What if I need to cancel?

Cancellation fees apply when either the entire booking, or any portion of a booking is cancelled or transferred to an alternative sailing, and shall apply to all travel including cruise, airfare, and land arrangements. If only non-cruise components are cancelled, the guest will be responsible for any cancellation fees imposed by the airlines, other transportation carriers, tour and ground operators or hotel properties.

Can I Use My Own Cell Phone On Board?

Seabourn offers guests access to a GSM mobile telephone network operated by Wireless Maritime Service during times when the ship is at sea in international waters. When the ship is in port or within range of local shoreside mobile networks, the ship’s mobile phone system will not function. Guests can simply make and receive calls or data using their own mobile phone numbers, provided their mobile devices have been enabled for international roaming. Roaming charges will be billed to their own accounts with their home network providers.

What Are The Benefits of Booking Onboard?

One of the most valuable benefits of Seabourn Club membership is Onboard Booking Savings. You can secure an additional five percent savings off the fare of a future cruise - over and above any other published savings for the voyage – simply by booking on board with our Cruise Sales Specialists.

You don’t even have to select a specific voyage if you aren’t ready. For just a $500 Future Cruise Deposit, you can secure the rights to this five percent Onboard Booking Savings off the fare of any Seabourn cruise departing within four years. And your deposit is fully refundable. In fact, if you don’t use it within four years it will be automatically refunded.

Seabourn will immediately confirm your deposit or booking to Global Journeys, to ensure that all your arrangements are handled to your satisfaction.

Can I Send And Receive Mail, And Make Phone Calls?

For security reasons, we do not suggest that you receive mail or packages while cruising with us. If a guest receives mail or a package, the guest will be asked to open it in a secure area ashore. Once opened, it will be inspected by security staff, who will retain it for delivery on board. Direct dial telephone service is available from your suite. Email can be accessed from the computers in the Computer Center or through a Wi-Fi enabled devices while on board.

Is Internet Access Available?

Seabourn ships offer guests access to the internet by means of transmission between satellites orbiting approximately 20,000 miles above the earth and our mobile shipboard system. While this technology enables mid-ocean access in virtually every part of the world, satellite service is frequently noticeably slower and slightly less reliable than land-based methods of access due to the motion of the ship and limitations of bandwidth.

For these reasons, Seabourn ask that guests not use internet service for high volume uses such as gaming, file sharing or streaming video content. The internet service on board is generally quite adequate for all guests’ usage when web browsing and sending or retrieving email.

Internet access on board is subject to a nominal service charge based on usage. This nominal charge serves to limit usage to some extent and thus improve the performance for all our guests. Guests simply register at the Seabourn Square terminals to set up an account, which is charged to the guest’s shipboard account. The basic charge is 40 cents ($.40 USD) per minute. Several different advance purchase plans are available on board at lower rates, to accommodate individual needs. Time purchased as a plan may be used at any time during the cruise, either at the terminals or wirelessly.

What Laundry Services Are Available?

Full laundry, dry cleaning (on selected ships wet-cleaning) and pressing services are available. Suite attendants take care of pick-up and delivery. Same-day service is available at extra charge if requested by 9:00 a.m. A complimentary launderette with washers, dryers, laundry soap and ironing facilities are available onboard all Seabourn ships.

What Are My Dining Options?

On board Odyssey, Sojourn and Quest, Seabourn offers you a choice of up to five dining venues. Enjoy breakfast, lunch or dinner in one of our handsome indoor restaurants, dine on deck in one of our al fresco eateries or, at your request, have dinner from The Restaurant served course-by-course in your suite, complete with white linens, fine china and silver service.

Each ship has a unique alternative dining venue with limited seating capacity requiring reservations. Aboard Seabourn Odyssey and Seabourn Sojourn, the eclectic, imaginative and delicious tasting menus offered nightly at Restaurant 2 are available by reservation on board.

The addition of The Grill by Thomas Keller on Seabourn Quest further enhances that ship’s culinary choices with an elegant, upscale venue reminiscent of a classic chophouse. Its menu features updated versions of steakhouse fare by Michelin-starred Chef Thomas Keller, complemented by a wine list personally curated by the chef.

Do I Need To Make Dining Reservations?

Most restaurants aboard Seabourn ships feature a relaxed, open seating arrangement for breakfast, lunch and dinner. At lunch and dinner, enjoy complimentary wines from California, France, Chile or Italy selected to enhance the menus of the day. The wine steward will also provide a list of rare and premium vintages available at additional charge.

Reservations are not required for dining in The Restaurant, The Colonnade* or Patio Grill. However, for your convenience, we suggest reservations for parties of six or more persons.

Reservations for dinner at The Grill by Thomas Keller can be requested online prior to sailing, subject to availability.

Complimentary room service is available 24 hours a day. Course-by-course dining from The Restaurant menu is also available in your suite during extended dinner hours.

What Fitness Options Are On Board?

The gym on each Seabourn ship is well-equipped for maintaining a complete fitness regime. Equipment available includes:

• Variable resistance machines including: Abdominal Crunch, Lat Pull-down, Hip Adductor, Pectoral Fly, Seated Leg Curl, Leg Extension, Chest Press, Biceps Curl, Triceps Extension, Leg Press, Back Extension
• Adjustable Benches and Rubber Encased Dumbbells: 5-50lbs
• Recumbent Cardio Cycles
• Upright Cardio Cycles
• Programmable Treadmills
• Free classes in stretch yoga, mat Pilates and cardio Ki-Bo are offered
• Professional trainers and nutritional specialists are available

Seabourn Odyssey, Seabourn Sojourn, and Seabourn Quest also include a Motion Studio with Kinesis wall for personal and group training as well as fitness classes. Kinesis provides an enjoyable and challenging workout for your mind and body, using three dimensional movements that improve balance, flexibility and strength.

What Medical Services Are Available At Sea?

Seabourn's small but modern basic medical facility is staffed by a doctor and a nurse. This facility is equipped to provide medical care for illness or accidents that may arise during the cruise, but is not intended to provide ongoing medical treatment. Since we are either at sea or in ports where availability of medical facilities and pharmaceutical products may be limited, we suggest you bring adequate supplies of prescription medications and other health-related items.

What Voltage is Used Onboard?

The voltage in each suite matches both the U.S. standard (110 volts AC, flat prongs) and the European standard (220 volts AC, round prongs).

Is Smoking Allowed?

For the comfort of all guests, most public areas on board, as well as guest suites are smoke-free. Cigarette smoking is permitted in certain areas.

What is The Retreat?

Located on Deck 12 of Seabourn Encore; The Retreat is a sanctuary, outfitted with custom details and modern elements to create the ultimate serene space. A tranquil setting housed in a distinctive flower-shaped canopy that shields guests from sun and wind, The Retreat is ringed with 15 private cabanas designed as individual luxury living rooms that each feature a large HD flat screen television and a refrigerator stocked with a personalized selection of beverages. An additional spa Treatment cabana is also available for guests to enjoy personalized spa services.

Are Gratuities Included?

Tipping is neither required nor expected.

Do Shore Excursions Include Gratuities?

Prices do not include gratuities for local shore excursion guides, drivers, and related service staff. Independent, subcontracted ground operator companies employ all ground staff and these entities do not participate in Seabourn's on board "no tipping" practice. Tipping of guides, drivers and other independent ground staff is at the individual guest's discretion, anticipated and appreciated.

Are Service Animals Permitted On Board?

Seabourn only permits service animals on board, defined as those animals that are individually trained to provide assistance to an individual with a disability. We do not permit our guests to bring pets, therapy/companion animals, and other animals that do not meet the definition of service animals. If you have any questions about whether the animal you wish to bring on board is, in fact, a service animal, you may contact Guest Accessibility.

Can I purchase shore excursions prior to the cruise?

Yes, Seabourn shore excursions can be purchased online once you have booked your cruise and have a booking number. WEe wil provide you with details on where to go to access these.

How soon will shore excursions be available for my cruise?

Seabourn’s shore excursions are typically available one year prior to sailing. Guests are encouraged however to go back on line a few times prior to their cruise departure date to see if any new programs have been added.

What is a UNESCO Partner Tour?

Seabourn is the official cruise line partner of UNESCO World Heritage. Our product specialists have worked with our tour operators and World Heritage Sites to develop over 480 UNESCO Partner tours in over 190 ports and 73 countries around the world. Each tour includes a small donation that we provide to UNESCO to help support World Heritage globally. We are proud to say that we have raised over one million dollars through tour sales alone for UNESCO.

Does Seabourn allow guests to bring wine or other spirits back on board the vessel?

Yes. Seabourn has a significant amount of Epicurean Collection tours that may take you to a winery, distillery or other venue where you can purchase alcoholic beverages. You are free to bring those back to the ship and no corkage fees apply.

Can I purchase shore excursions prior to my cruise?

Yes, Seabourn shore excursions can be purchased online once you have booked your cruise and Global Journeys have provided you with a booking number. Online purchases close at three (3) days prior to your cruise. Your shore excursion tickets will be delivered to your suite. All pricing is in U.S. Dollars.

Do I have to buy the shore excursions online?

No. Purchasing a shore excursion online provides immediate confirmation via email and will guarantee you receive the lowest price for that tour. Purchases can also be made using our Seabourn SOURCE App or after boarding your ship.

Space may be limited on select tours, so book early for the best selection and the best price. Sales are made on a first-come, first-serve basis and waitlisted excursions are cleared in the order received.

Can I purchase tours for both myself and my companion?

Yes, you can purchase tours online for all guests on the booking. You may also purchase excursions for additional bookings.

What if I need to cancel my excursion?

We understand plans change. However, last minute cancellations can result in costs to us or to our third party service providers. Cancellations of shore excursions, spa services or gift orders made more than three days prior to embarkation will be fully refunded; cancellations made onboard or within the three day window prior to embarkation may be subject a cancellation fee. Cancellation fees for certain shore excursions may be up to one hundred percent (100%) of the shore excursion price, depending on the shore excursion.

For onboard cancellations of shore excursions, therefore, please speak with the Shore Excursion department onboard for the actual cancellation fee amount. Cancellations of spa services within twenty-four hours of the appointment are subject to a fifty percent (50%) cancellation fee. All cancellations made onboard will be refunded in the form of onboard credit, regardless of whether the purchase was made by a guest or a third party.

What if I want to do more than one tour in the same day?

In many ports, it is possible to do more than one tour in the same day. Our booking system will not allow tours to be booked within forty-five (45) minutes of each other.

What if I want to do something that’s not offered on a tour?

In most ports Seabourn's staff, both ashore and on board, are capable of arranging a wide range of individualized activities. You can make your custom request by calling us at 800-984-3225 or +1 206-626-9187 and speaking with one of our Destination Specialists to arrange your experience before you sail. Our hours of operation are Monday – Friday 7:00am to 4:00pm (Pacific Time).

Is it customary to extend gratuities to local tour guides?

Yes. Seabourn tour prices do not include gratuities for guides, drivers and other tour operator staff.

How soon will shore excursions be available for my cruise?

Seabourn’s shore excursions are typically available one year prior to sailing. Guests are encouraged however to go back on line a few times prior to their cruise departure date to see if any new programs have been added.

What if the excursion I want is not available, should I waitlist for that excursion?

Yes. If the excursion is of particular interest to you, please do waitlist for it as our shore side teams monitor sales and will work with our tour providers to add more space or additional departures where possible. Guests are waitlisted in the order received and will receive an email if additional space becomes available. Responses to those emails are limited to seventy-two (72) hours at which time the next guest in line will be able to book the excursion. Destination Managers will also check on additional space once you are on board.

Can the price of shore excursions change?

Yes. All excursion pricing is subject to change. As Seabourn tries to make excursions available well in advance of your cruise, we will often encounter cost increases in the form of taxes, transportation costs or admission fees after our tours are made available for sale. Pricing can also be increased based on demand. We encourage guests to book early to receive the best price. All prices are quoted for adults only in U.S. Dollars.

What is a UNESCO Partner Tour?

Seabourn is the official cruise line partner of UNESCO World Heritage. Our product specialists have worked with our tour operators and World Heritage Sites to develop over 480 UNESCO Partner tours in over 190 ports and 73 countries around the world. Each tour includes a small donation that we provide to UNESCO to help support World Heritage globally. We are proud to say that we have raised over one million dollars through tour sales alone for UNESCO.

Does Seabourn allow guests to bring wine or other spirits back on board the vessel?

Yes. Seabourn has a significant amount of Epicurean Collection tours that may take you to a winery, distillery or other venue where you can purchase alcoholic beverages. You are free to bring those back to the ship and no corkage fees apply.

What is the Seabourn Club?

Seabourn Club provides valuable benefits to guests based on their sailing history. In keeping with the personalization that is a hallmark of Seabourn’s service, Seabourn Club members are free to choose the rewards they prefer from a generous menu of onboard amenities.

Guests are automatically enrolled in Seabourn Club after their first completed cruise. Within Seabourn Club, there are six membership levels, determined by the number of Seabourn Club Points the member has earned – Club Member, Silver Member, Gold Member, Platinum Member, Diamond Member and Diamond Elite Member. Each level has a unique set of benefits.

In addition, Milestone Awards, which offer several recognition benefits including complimentary cruises, are based on Sailed Days and Redeemable Sailed Days.

Can I still take advantage of Seabourn Club Benefits if I book my cruise through Global Journeys?

Yes, we'll request your details and apply any benefits that apply when you enquire with us.

To learn more about Seabourn's loyalty program, visit the Seabourn Club information section on Seabourn.com at https://www.seabourn.com/seabourn-club.