What is included in my cruise fare? What isn’t included in the cruise fare?
Cruise prices include on board accommodation, on board main meals (specialty dining venues excepted), select beverages, entertainment* on board ship, gym, some fitness classes*, port charges and taxes. *A charge may apply for certain entertainment/leisure facilities or activities.
Inclusive amenities vary depending on your stateroom category.
Inclusive Amenities for All Guests:
- Complimentary AzAmazing Evenings event (on most voyages)
- Select standard spirits, international beers and wines
- Bottled water, soft drinks, specialty coffees and teas
- Self-service laundry
- Shuttle service to and from port communities, where available
- Concierge services for personal guidance and reservations
Additional Amenities for Veranda Plus* Guests:
- 120 complimentary Internet minutes per guest
- One free bag of laundry service per stateroom, each seven days
- One night of complimentary specialty dining for two, each seven days
- Priority embarkation and debarkation
- Complimentary in-room spirits
Club Veranda Plus stateroom.
Even More Amenities for Suite Guests:
- English butler service
- 240 complimentary Internet minutes per guest
- One free bag of laundry service per suite, each seven days
- Complimentary seating in the specialty restaurants
- Priority embarkation and debarkation
- Complimentary in-room spirits
- In-suite afternoon tea service
- On board Credit per person (Club World Owner’s Suites, Club Ocean Suites, Club Spa Suites categories only)
What are Azamara’s passport and identification requirements?
- Departure taxes or airport improvement tax
- Transfers to/from the ship
- Full laundry and dry-cleaning services
- Specialty dining venues on board (cover charge applies, unless otherwise stated)
- Hotel meals onshore (unless otherwise stated)
- Transfers - if not travelling on the standard departure date(s)
- Travel insurance
- Shore excursions
- Personal expenses, such as (but not limited to):
- Evian, San Pellegrino and other specialty water
- Select premium alcoholic beverages
- Corkage if you have brought your own alcoholic beverage on board
- Health and beauty treatments
- Spa service charges
- Telephone calls
- Service charges to non-dining and bar wait staff or onshore will be at your discretion
What if I am not the parent or legal guardian of a minor aged 17 or under at the time of travel?
A valid passport is required for all guests. You are responsible to ensure that your passport is up to date and will remain valid for at least 6 months from the date of the termination of your cruise.
Certain Port Authorities may from time to time ask to see photo identification when you depart the ship during the cruise. Azamara strongly suggest that you take a photocopy of your passport (in addition to your passport itself) with you on holiday and carry the photocopy with you each time you depart the ship in order to minimise any inconvenience this may cause.
For domestic Australian voyages calling in only Australian ports: Australian citizens require either a valid passport or government issued pictured and laminated ID card (driver’s licence/proof of age ID card/military ID card/government (federal, territory, city etc.) employee ID card/proof of age card) to be used as identification. For all other nationalities, a passport (plus visa if needed in Australia) is required. Children aged 17 years and under will require a passport or Birth Certificate to travel or government issued photo ID. Children under 16 years of age, who do not have a passport or photo ID, must have a copy of their birth certificate or their parent’s Medicare Card.
What if my last name is different to my children’s last name?
Adults who are not the parent or legal guardian of any minor aged 17 or under travelling with them are required to present the minor’s valid passport and applicable visa (or for Australian citizens on domestic Australian sailings a certified copy of minor’s birth certificate) and 1 original legally affirmed or notarised letter signed by at least one of the minor’s parents/legal guardians along with 1 copy of the legally affirmed or notarised letter. The letter must authorise the travelling adult to take the minor on the specified cruise and must authorise the travelling adult to supervise the minor, sign applicable sports waivers and permit any medical treatment that must be administered to the minor which, in the opinion of the treating doctor, needs to be carried out without delay.
If such evidence is not produced, the minor(s) concerned will not be permitted to board the ship or undertake the cruise. A letter can be legally affirmed or notarised by a practicing solicitor, notary or commissioner for oaths who may charge a fee for this service.
What Visas will I need?
A parent(s)/legal guardian travelling with a minor who has a different surname to the parent(s)/legal guardian, will be required to produce official proof such as a full birth certificate/divorce papers etc to prove that they are the parent(s)/legal guardian of the minor(s) concerned.
Do I need to purchase travel insurance?
You will need to contact the Embassy (Consular Services) of each country on your sailing itinerary for specific visa requirements, information, forms and fees for your nationality. More information can be found here.
Can I cruise with Azamara if I am pregnant?
All guests must obtain appropriate personal travel insurance at the time you book your cruise, which includes a minimum cover for the cost of cancellation of your cruise, the cost of assistance including repatriation in the event of an accident or illness, and the cost of medical treatment in the on board medical centre.
All services provided by the on board medical centre (including medication, consultations and treatments) are not covered by private health insurance policies or by Australian Medicare or New Zealand Accident Compensation Corporation (including cruises sailing only to ports within Australia and New Zealand).
I have special needs, can I still cruise with Azamara?
Azamara welcomes pregnant guests but (due to limited medical facilities on board) will not accept guests who will enter their 24th or later week of pregnancy by the beginning of, or at any time during their cruise. All pregnant guests are required to bring a doctor’s ‘fit to travel’ letter with them to the pier, stating the number of weeks pregnant at date of sailing and that they are not a high risk pregnancy. A copy with your booking number included, should be sent to your Global Journeys Cruise Advisor in advance of sailing.
Are wheelchair-accessible staterooms available on Azamara ships?
Azamara welcomes guests with disabilities and special needs and works hard to assist them throughout their cruise. To receive appropriate assistance, be sure to notify your Global Journeys Cruise Advisor at the time of booking.
Can I still participate in Azamara Shore Excursions with a disability?
All Azamara ships have accessible staterooms. To reserve an accessible stateroom, guests are required to acknowledge the need for the accessible stateroom by completing the Guest Special Needs Form - your Global Journeys Cruise Advisor will be able to provide more information.
Can I travel alone if I have a disability?
Yes! Azamara has created customised shore excursions for guests with disabilities. Accessible tours are designed for full time wheelchair users or guests unable to negotiate motor-coach steps. They are available in certain ports based on the transportation Azamara has been able to secure. To assist guests in choosing their Azamara Shore Excursions, all tours have been graded according to the level of activity they entail.
Please note that due to the historical nature of the sites and venues at some ports of call as well as the uneven terrain, inclines, steps to negotiate and narrow sidewalks not all tours offer access to wheelchair/scooters.
I suffer from motion sickness, should I cruise?
Azamara does not require that a guest with a disability travel with another person as a condition of travel. However, guests must be self-sufficient and Azamara does recommend that guests travel with a companion to provide any required assistance. Azamara personnel are not required to perform personal tasks (e.g. assisting with eating, dressing, toileting or lifting).
Even if you suffer from motion sickness during car rides or on airplanes, it doesn’t mean you will become seasick aboard Azamara ships. In fact, many people don’t notice any motion at all. The sheer size of Azamara ships and specialised stabilisers are designed to give you the smoothest ride possible. If you are concerned about sea sickness or for any medical advice, please consult your doctor prior to boarding.
What is 'My Account'? What if I already have a My Account?
My Account is a portal that lets you manage your voyage details and loyalty information. This is done directly on the Azamara website and is a hub where you can complete your Online Check-In and purchase shore excursions in preparation for your trip. A single account can be used across the Azamara, Celebrity Cruises, and Royal Caribbean International family of brands.
When can I check-in online for my Azamara cruise?
If you have cruised with Azamara or one of her sister brands (Celebrity Cruises and Royal Caribbean International) before, you can log into your existing account with the same email address that you used to register for your previous cruise.
You can add your most recent booking by signing into your account and from the "Upcoming Voyages" tab select the link to add a voyage. You'll need to enter your last name, date of birth, and 7-digit reservation number – your Global Journeys Cruise Advisor will provide you with this reference.
What is the benefit of Azamara’s online check-in process?
You can check in online from 90 days to 72 hours prior to your sail date. Details will be provided by your Global Journeys Cruise Advisor. If you miss the online check-in window, you can still check in at the Port.
Can I select an arrival time during Online Check-In?
It’s quick and easy to check-in multiple guests and finalise your cruise details, including travel documents, on board expenses, luggage tags, and boarding passes. By checking-in online for your cruise, you will significantly speed up your check-in process and will be able to board the ship sooner and avoid delays and queues at the cruise terminal.
How do I access my cruise documents?
Yes. All guests checked-in on the same online session will have the same arrival time. You can still select different arrival appointments for different people, but that needs to be done through multiple online check-in sessions.
How and when do I reserve my shore excursions?
You will receive electronic documents (eDocs) from 49 days prior to sailing once your reservation has been paid in full. Details will be provided by your Global Journeys Cruise Advisor.
Guests who do an online check-in will be asked to complete immigration and embarkation forms, accept the Cruise Ticket Contract, and set up their on board expense account. You will then be able to access and print boarding passes and luggage tags with a click of your mouse. If you complete your check-in online, you can also view your Boarding Pass on the mobile app before boarding the ship.
Can Azamara cater for my dietary requirements?
You can login to your My Account, which will lead you to the Voyage Planner page with all of the shore excursions available for purchase on your itinerary. It is strongly recommended to book your Azamara Shore Excursions before departure to avoid disappointment since all the experiences are on a first come first served basis. There is however a shore excursions kiosk on board each voyage for you to book last-minute excursions.
Please note there is a small fee for each Azamara Shore Excursions tour to cover the cost of admission to attractions, transportation, and other associated tour fees.
Do I need to make dining reservations?
With advance notice, Azamara can accommodate most special dietary needs. Please let your Global Journeys Cruise Advisor know if you have any special requirements. Standard kosher-style menus are available on all voyages. On the day of boarding, please confirm your special dietary arrangements with the restaurant manager.
Are beverage packages available for purchase?
Reservations are not accepted in the main dining area, Discoveries Restaurant. If you want to dine in one of Azamara’s two specialty restaurants Prime C and Aqualina, reservations are strongly recommended to avoid disappointment.
Your cruise fare covers select standard spirits, international beers, and a changing selection of one red and one white wine by the glass each day throughout your voyage. Azamara also offers wine and beverage packages to give you more preferred drinks at a great value. These range in price and inclusions.
How much luggage can I bring on my cruise? What should I pack?
The maximum luggage allowance for guests boarding Azamara ships is 90kg per guest, however, airlines also impose their own luggage allowance, with which you must also comply.
What not to pack
In keeping with Azamara’s friendly yet sophisticated on board environment, guests are encouraged to follow a “resort casual” dress code. Out of respect for others, bare feet, tank tops, baseball caps, bathing suits, shorts, and jeans are not allowed in the dining room or specialty restaurants. When dining at Windows Café, guests must wear footwear and a cover-up or shirt.
Formal evening wear is not expected nor required in Azamara’s restaurants. If you prefer to dress more formally, you are welcome to do so.
- For women: sportswear, casual dresses, skirts, pants and capris, blouses and knit tops. Light fabrics such as linen, cotton, silk, and wool gabardine are always appropriate.
- For men: sportswear, collared golf and polo shirts, shorts, pants, and a sport coat if desired (not required). Light fabrics such as linen, cotton, silk, and wool gabardine are best.
- For everyone: Be sure to pack a sweater and a lightweight wind breaker for cooler mornings and evenings. And don't forget your workout clothes! You will also need a pair of sneakers or rubber-soled shoes for deck sports, and a swimsuit and cover-up. You may also want to pack more conservative day/port wear for onshore excursions. This clothing should be culturally appropriate for museums, restaurants and religious sites.
Weapons, illegal drugs, and other items that could interfere with the safe operation of the ship or the safe and secure environment of guests and crew are prohibited. The following are examples of items that guests are not allowed to bring on board. These and other similar items will be confiscated. Illegal drugs, flammable liquids, explosives, and dangerous chemicals will not be returned.
- Firearms & Ammunition, including realistic replicas.
- Tools including axes, hammers drills, drill bits, saws & tools greater than 7 inches in length.
- Sharp Objects, including all knives and scissors with a blade length of 10.2cm (4 inches) or more. (Note: Personal grooming items such as safety razors are allowed.)
- Hookahs & water hookah pipes
- Illegal drugs & substances
- Candles & incense
- Coffee makers, clothes irons, travelling irons & hot plates
- Sporting goods including baseball bats, hockey sticks, cricket bats, bows & arrows
- Bicycles, skateboards & surfboards
- Martial arts gear and equipment
- Self-Defence equipment, including handcuffs, pepper spray, night sticks
- Flammable liquids and explosives, including lighter fluid and fireworks
- HAM Radios
- Powerboards /extension cords
- Dangerous chemicals, including chlorine, spillable batteries, gas cylinders, bleach and paint
How do I pay for my on board expenses? What currency is used on board?
When you complete your Online Check-in, you will be required to set up an on board expense account. All purchases and services must be paid for using an on board expense account. You must select one of the following options: Credit Card, Cash, or No Charging Privileges. A single account may be used for everyone in your group, or a separate payment method can be set up for each individual. You will be able to enter a credit card and grant access and varying privileges for multiple guests to use that card.
Is every restaurant and dining area included in the price of my voyage?
The currency used on board all Azamara ships is US Dollars.
Is there assigned seating in Azamara’s dining venues?
Club World Owner’s Suite, Club Ocean Suite, and Club Continent Suite guests can dine in any of the six restaurants without additional cost. For all other guests, there is a surcharge per person to dine in Azamara’s specialty restaurants Prime C and Aqualina, while the other four restaurants are included in the price of your voyage. Specialty Dining Packages are available for purchase.
Will I be able to purchase beverage packages once on board? Is there a time limit?
No, seating is not assigned. Guests can choose to sit where they like.
Can I bring alcohol on board with me?
Yes, you can buy a beverage package throughout your voyage. Charges begin the day you purchase the package.
Is there a Physician on board Azamara ships?
You may bring your own favourite liquor, beer or wine for private consumption in your suite or stateroom. If you wish to consume your liquor, beer or wine in any shipboard restaurant, bar or dining venue, each bottle is subject to a corkage fee of $10USD.
If you are given a bottle of wine that was purchased from Azamara's Bon Voyage Gift selection, then no corkage fee will apply. If you are given a bottle of wine from an outside vendor and/or travel professional, and the bottle was not purchased through Azamara's Bon Voyage selection, then a $10USD corkage fee will apply if the wine is consumed in the dining room or other public area. All corkage fees will be added to your on board account.
Alcoholic beverages purchased from on board shops will be stored by the ship and delivered to guest staterooms on the last day of the sailing. Alcohol will not be delivered to any guest under the age of 21.
What is the electrical voltage on board Azamara ships?
Yes, each Azamara vessel is equipped with a medical facility. At least one licensed physician and one nurse are generally in attendance on all Azamara voyages. Limited medical services and medications are available for a fee. The types of medications kept on board are limited. The medical facility is not intended as a clinic for guests, and Azamara is not responsible for the diagnosis, treatment or services furnished by shipboard medical personnel, who are independent contractors.
Will my phone work on board?
The on board voltage is 110/220 AC. Please ensure that you take any necessary U.S. and European adapters. Hair dryers are provided on all ships.
Azamara offers Cellular at Sea, a cellular roaming network that allows you to make calls from anywhere in the world using your own mobile phone and number. If your network provider supports them, you may also be able to access GPRS and GSM services such as email, web access, and text messaging. Guests are encouraged to check with their providers prior to sailing, to enable roaming and check rates. All international roaming charges will be billed to your home carrier.
What is the Azamara Circle Program and how do I enrol? How do I earn Azamara Circle Program points?
The Azamara Circle Program is a membership program that gives guests access to exclusive perks, benefits, and offers that aren’t available to anyone else. You can sign up online directly through the Azamara website or by contacting the on board Cruise Sales Manager during your cruise. Alternatively, you can visit In Touch on board Azamara Journey, and eConnections on board Azamara Quest, where any of the workstations can be used to enrol free of charge.
Will my Azamara Circle Program points be credited to my account if I book through Global Journeys?
Azamara Circle Program points are earned per night based on stateroom category.
- Club Interior earns 2 points per night
- Club Oceanview earns 3 points per night
- Club Veranda earns 5 points per night
- Club Veranda Plus earns 6 points per night
- Club Continent Suites earns 8 points per night
- Club Ocean, Club Spa and Club World Owner Suites earns 18 points per night
Note: Loyalty points will be assigned per the original stateroom booked, not for the upgraded stateroom.
Does the Azamara Circle Program offer reciprocal programs with Celebrity Cruises and Royal Caribbean International?
Yes. When making a new booking with Global Journeys, we encourage you to enter your existing Azamara Circle Program number in order for you to be accurately credited your points.
What is special and unique about Azamara Circle voyages?
Yes. Guests who sail with Azamara and Celebrity Cruises will earn points for both Le Club Voyage and Captain’s Club and will enjoy select member benefits on both lines until further notice. Azamara Circle also offers select reciprocal benefits with RCL’s Crown & Anchor Society.
These annual voyages are created especially for Azamara Circle Program members, offering special activities and events. Without giving too much away, these may include exclusive Azamara Shore Excursions for members, destination-themed onshore parties, and more. Azamara Circle voyages are not complimentary, but certain activities on these voyages will be.
You'll get your own Cruise Advisor to look after your booking You can combine tours and cruises together
When you make an enquiry with us, one of our team is assigned as your personal Cruise Advisor. You're provided with her contact details so you can email or phone her directly, and if you book with us again, she'll be your Advisor the next time too!
Why haven't I heard of Global Journeys before?
Global Journeys are the only online travel agency in the world where you can search, book and combine guided land journeys, river cruises and ocean cruises into one unified reservation, all with the help of your cruise advisor, the lowest fares in the industry and from the comfort of your sofa!
Do you charge any service fees?
Join the thousands of other satisfied clients of ours that we've helped to book amazing journeys around the world for the last 10 years. Don't take our word for it - read our reviews here. All our past clients also receive a loyalty saving that can be applied to their cruise booking.
Do you belong to Cruise Lines International Association (CLIA)?
Unlike almost all high street travel agencies, we do not charge service fees. We provide the level of service we'd expect if we were booking a cruise for ourselves. As a specialist tour and cruise operator we take a personal interest in all our clients and take great pride in the loyalty our customers have shown us since our inception.
Yes we do - our Membership Number is 80102248. Every Cruise Advisor at Global Journeys is also CLIA certified. CLIA endorses accredited cruise agents to the public as being the most qualified to service their cruising needs, having passed all the necessary knowledge components as set out by the official body of the cruise industry. Therefore the accreditation sets CLIA specialised cruise consultants apart from other travel agents.