What does the cruise fare include? What isn’t included in the cruise fare?
- Transportation to some of the most beautiful places on earth via your cruise ship
- Dedicated Kids & Teen (ages 3-17) programming & spaces during at sea days until 10:30 pm and from departure until 10:30 pm during port days
- Meals in one of many complimentary dining venues
- All entertainment on board
- Gratuities are included for Australian and New Zealand passengers.
- Poolside & deck activities
- On board thrills – wave simulator, rock climbing wall, ice skating rink, mini golf etc
- Access to fitness & spa facilities (excluding spa treatments)
- Select on board presentations
- Sports Court activities
- Use of outdoor pools and hot tubs
- In-stateroom TV programming (except for on-demand movies)
- Phone calls on board the ship (stateroom to stateroom)
- Complimentary room service
- Iced water, tea, coffee and lemonade are available on board whenever you like.
Suite Guests receive additional amenities, based on the category of accommodation. These are outlined on the ship page or in the pricing panel on each cruise itinerary page.
What are Royal Caribbean’s Passport Requirements
- Meals in Specialty Restaurants
- Alcoholic Beverages
- Soft drinks and some other non-alcoholic beverages
- Shore Excursions
- Spa Treatments and Salon Services
- Exercise classes
- Casino (costs to play machines/gamble)
- Dining Entertainment
- Transfers (unless pre-purchased with air/sea packages)
- Hotel Stays pre-/post-cruise (unless pre-purchased)
- Internet Access
- Baby Sitting Services
- Specialty On board Seminars
- Art & Gift shop purchases
- Video Arcade
- Phone calls off the ship
- Wi/Fi & Satellite connection for tablets, phones/mobile devices
- Laundry Services
- Use of the Medical Centre
- Convenience Charge for Room Service
What if my last name is different to my children’s last name?
A valid passport is a requirement for all international sailings and air travel. You need enough blank visa pages within the passport for visa stamps. Royal Caribbean recommend that your passport expiry date not occur within six (6) months following the end of your cruise.
The ship will collect your passport to speed the clearance formalities at each port of call, so Royal Caribbean suggest you bring a few photocopies of your passport's personal information page, including the picture, and that you carry one of these photocopies with you each time you leave the ship.
What if I am a Non Parent/legal guardian travelling with minors aged 17 years and under?
Should the last names of the parent and minor child travelling with them differ, the parent is required to present the child's valid passport and visa (if required) and the child's birth certificate (original, a notarised copy or a certified copy). The name of the parent(s) and the child must be linked through legal documentation.
I have different surnames (last names) on several documents - is this OK?
Adults who are not the parent or legal guardian of any minor child travelling with them are required to present the child's valid passport and visa or the child's birth certificate (original, a notarised copy or a certified copy) and an original notarised letter signed by at least one of the child's parents.
This original notarised letter signed by the child's parent(s), needs to outline authorisation of the adult to take the child on the specific cruise, supervise the child and allow emergency medical treatment to be administered. If a non-parent adult is a legal guardian, the adult must present a certified certificate of guardianship with respect to the child.
What Visas will I need?
If a woman has several surnames on different documents such as birth certificate and driving licence, then she must bridge the difference with other documents, such as, a marriage licence and/or divorce paper. The additional bridging documents must be the original or a certified or notarised copy.
What about inoculations and general health?
You will need to contact the Embassy (Consular Services) of each country on your sailing itinerary for specific visa requirements, information, forms and fees for your nationality. More information can be found here.
Do I need to purchase travel insurance?
All guests must ensure that they are medically and physically fit for travel. The Centers for Disease Control (CDC) and the World Health Organization (WHO) provide guidelines as to which vaccinations are required in each country. In many cases inoculations are recommended but in some circumstances, they are required. Royal Caribbean recommend that you check with your GP for guidance.
Can I cruise with Royal Caribbean if I am pregnant?
Yes. It is highly recommended all guests take out appropriate travel insurance policies once a reservation has been made.
Please note Australian Medicare, New Zealand ACC and private health insurance will not cover you for any medical costs or emergency evacuations on board, even on domestic cruises. Insurance policies may also protect your possessions on board; provide cancellation cover if certain circumstances cause you to miss the cruise or a pre-paid tour; and provide other forms of protection. It is your responsibility to select the most appropriate policy from an insurance provider.
Does Royal Caribbean supply oxygen on board the ship?
Pregnant guests are welcome but cannot be entering, or have entered, the 24th week of pregnancy on the first day of their planned cruise or cruise tour. Guests will be required to fill out a Public Health Questionnaire at the pier attesting they have not entered the 24th week. Please inform your Global Journeys Cruise Advisor if you will be pregnant at the time of travel.
What if I suffer seasickness? Should I cruise?
If you are dependent on oxygen or require oxygen therapy, you must supply your own oxygen, and meet certain requirements prior to boarding. Please let your Cruise Advisor know your needs when you make your booking and let them know quantity, type and delivery schedule. All types of oxygen are permitted on board. Each ship has a different storage policy; however you will be able to keep some or all of your cylinders in the stateroom.
For any medical advice, please consult your doctor prior to boarding. Your location on board and proximity to the water can help reduce the effects of seasickness. The lower you are to the water line, and the closer you are to the centre of the ship, the less movement you will experience. When looking out at the water, keep your sight on the horizon line.
Where do I find my cruise reservation documents? When can I check-in for my Royal Caribbean cruise?
You will receive electronic cruise documents (eDocs) from 45 days prior to sailing once your reservation is finalised and paid in full. Once your cruise documents become available, you can access them through your reservation dashboard in your Guest Account. Details will be provided by your Global Journeys Cruise Advisor.
What is the benefit of Royal Caribbean's online check-in process?
Online check-in opens 90 days prior to sailing and closes 3 days prior to the sail date. Once the full balance on your booking has been received, you will be able to log into Royal Caribbean's Online Check In and print your SetSail Pass. Details on how and when to do this will provided by your Global Journeys Cruise Advisor.
I am having trouble completing the online check-in, can I call you to complete it for me?
Completing your check-in online for all the guests in your booking will speed up your boarding time. Guests who do not complete online check-in will be required to check-in manually at the pier, which can take a little more time.
We are unable to complete the check-in for you, as you are required to read and accept terms and conditions. You’re welcome to contact your Global Journeys Cruise Advisor and we can provide troubleshooting assistance if needed.
How do I get luggage tags? How do I request replacement luggage tags from Royal Caribbean?
Luggage Tags can be printed via online Check-in from 49 days prior to sailing. The balance of your cruise fare must be paid in full before luggage tags will be available.
What should I pack for my Royal Caribbean cruise holiday?
If you forgot your luggage tags at home, ship luggage tags are available at the pier on the day of boarding. To avoid any delays, we recommend that you secure your luggage tags before leaving home.
What is the dress code on board Royal Caribbean ships?
Your luggage will be delivered to your stateroom on the first evening of the cruise. We suggest that you pack all your medications in your carry-on luggage. All medications must remain in their original, labelled prescription containers at the time of embarkation. We advise that you pack at least three days of extra medication in the event of an unexpected change in the itinerary of the voyage. Remember to pack an adapter to suit the US and European electrical power points. Also consider a change of clothes in your carry-on luggage in case your luggage doesn’t arrive before dinner
Will there be theme nights?
When you’re on board, the right look will vary by venue. But here are a few types of suggested attire:
Casual: You’re on holiday – relax! Jeans, polos, sundresses and blouses are all the right amount of laid back. Please keep swimwear to the Pool Deck. Shorts are welcomed for breakfast and lunch.
Smart Casual: Dress to impress with collared shirts, dresses, skirts and blouses, or pantsuits. Jackets, sports coats and blazers are snazzy and welcomed.
Formal: Make it a night out in your best black-tie look – suits and ties, tuxedos, cocktail dresses or evening gowns. There can be 1-3 formal nights during a sailing and is at the ship’s discretion. Royal's Chef’s Table dining experience also has a formal dress code.
How much luggage can I bring on board a Royal Caribbean cruise ship?
Theme nights are offered on board Royal Caribbean Cruises of four nights or longer. Because these events vary by ship and itinerary, dates and times will not be available until you board the ship, and this can be found in the Cruise Compass. Some common themes may include Black and White Night, 50's/60's/70's/80's, Country Western, Masquerade Ball, Toga Parties. These are examples and are subject to change.
What items can’t be brought on board (what not to pack).
Each guest is permitted to carry up to 90kgs of luggage. However, for your comfort and convenience, it is recommended that you limit the number of pieces you take as they will have to be stored in your stateroom. If you are flying, check with your airline for specific baggage allowance and any additional charges.
How do I purchase a dining package?
Weapons, illegal drugs and other items that could interfere with the safe operation of the ship or the safe and secure environment of our guests and crew are prohibited. The following are examples of items that guests are not allowed to bring on board. These and other similar items will be confiscated upon being found. Alcoholic beverages, illegal drugs, flammable liquids, explosives and dangerous chemicals will not be returned.
- Firearms & Ammunition, including realistic replicas.
- Tools including axes, hammers drills, drill bits, saws & tools greater than 7 inches in length.
- Sharp Objects, including all knives and scissors with a blade length of 10.2cm (4 inches) or more. (Note: Personal grooming items such as safety razors are allowed.)
- Hookahs & water hookah pipes
- Illegal drugs & substances
- Candles & incense
- Coffee makers, clothes irons, travelling irons & hot plates
- Sporting goods including baseball bats, hockey sticks, cricket bats, bows & arrows
- Bicycles, skateboards & surfboards
- Martial arts gear and equipment
- Self-Defence equipment, including handcuffs, pepper spray, night sticks
- Flammable liquids and explosives, including lighter fluid and fireworks
- HAM Radios
- Powerboards /extension cords
- Dangerous chemicals, including chlorine, spillable batteries, gas cylinders, bleach and paint
- Alcoholic beverages (Note: Alcoholic beverages that are purchased in ports-of-call or from ships on board will be stored by the ship and delivered to you on the last day of the sailing. Alcoholic beverages seized on embarkation day will not be returned.)
Are beverages included in the dining packages?
All dining packages can be purchased on board, however availability for the packages is limited, so Royal Caribbean suggest they are purchased through the Cruise Planner before you cruise, to have the best selection of dining times. Your Global Journeys Cruise Advisor will provide details. Dining packages include a restaurant reservation on the first day of the cruise, so they must be purchased prior to 5 pm on the first day of the cruise.
Choose from a range of dining packages that start with 3 restaurants; 4 restaurants; 5 restaurants or the Ultimate Dining Package that gives you access to all restaurants daily.
What beverage packages are available?
Dining packages don’t include beverages. Beverages are charged separately at the regular on board price. Book your dining or beverage package on the Cruise Planner before your cruise.
When you pair your dining package with a beverage package you save on the cost of purchasing drinks individually on board. You can buy a deluxe package that covers a wide range of soft drinks, wines and spirits, a refreshment package that includes non-alcoholic drinks, including premium tea and coffee, a soft drink pack or an Evian water pack. Read conditions for purchasing carefully as packages cannot be shared or transferred.
What food or drinks can I bring on board? What happens if I get sick on board a Royal Caribbean cruise ship?
Guests are not allowed to bring on board any food items other than dry, non-perishable snack items (cookies, crackers, chips, energy bars, etc). If you need to bring special beverages, please let your Global Journeys Cruise Advisor know so they can complete a Special Needs form with your booking. Royal Caribbean need to receive this form 30 days prior the sail date at the latest and your Cruise Advisor with liaise with them on your behalf and inform you via email of their decision to your request.
What licensed medical staff and services are available on board a Royal Caribbean cruise ship?
Should you get sick on board, you will need to visit the medical facilities. The ship’s doctor will diagnose the illness and advise accordingly.
What is the electrical voltage equipped for Royal Caribbean ships?
Licensed doctors and nursing staff are available on board all Royal Caribbean International ships. There is a minimum of one fully licensed physician, and a minimum of two licensed nurses on board every ship. Nurses are also available after hours. Medical facilities are located on Deck 1 of each ship.
Can I bring an extension cord/power board on board?
All Royal Caribbean ships are equipped with North American standard, 110 Volts AC and standard European 220/230 Volts AC outlets. If you are using an Australian or NZ device you’ll need to take an adaptor with you.
Will my phone work on board a Royal Caribbean ship?
Guests cannot bring electrical extension cords, including power boards or surge protected power boards.
Royal Caribbean works with mobile networks to connect your phone through our fleet’s network provider: "Cellular at Sea". Roaming rates are determined by your mobile provider and can be quite expensive. We recommend you contact your mobile provider for more information before you sail.
Does Royal Caribbean have a Loyalty Program? How do I enrol in the Crown & Anchor Society?
Yes. The Crown & Anchor® Society is Royal Caribbean’s way of recognizing and rewarding their most loyal guests. As a member, you’ll receive exclusive benefits and privileges to make your cruise experiences with Royal Caribbean International even more spectacular. Cruising with Royal Caribbean International is truly a rewarding experience, especially when you're a member of the Crown & Anchor Society. You'll receive benefits not only when on board, but also when you're planning your cruise. And - as your points grow, so do your benefits and status.
Membership has six tiers defined by the number of cruise points – Gold (3), Platinum (30), Emerald (55), Diamond (80), Diamond Plus (175) and Pinnacle (700).
What are Cruise Points for Crown & Anchor Society loyalty program?
You can register when you create a Guest Account and following the prompts to register. If you have cruised prior to joining let Global Journeys know to redeem points for previous sailings.
What are the benefits of the Crown & Anchor Society loyalty program?
Cruise Points are the way you earn membership status in the Crown & Anchor Society. You can earn one Cruise Point for every cruise night that you sail with us and double points when you purchase a suite.
Do any of Royal Caribbean's other Lines offer reciprocal benefits across their loyalty programs?
You can enrol in Royal Caribbean’s loyalty program before you have even booked your cruise. On board member benefits will begin after your first cruise is complete and you achieve a Gold Member status. You'll receive benefits not only when on board, but also when you're planning your next cruise. And - as your points grow, so do your benefits and status.
The Royal Caribbean Cruise Line Brands that have reciprocal loyalty programs are Royal Caribbean International, Celebrity Cruises and Azamara Club Cruises. Similar benefits can be offered to guests enrolled in each of these programs. Ask your Cruise Advisor how this works.
You'll get your own Cruise Advisor to look after your booking You can combine tours and cruises together
When you make an enquiry with us, one of our team is assigned as your personal Cruise Advisor. You're provided with her contact details so you can email or phone her directly, and if you book with us again, she'll be your Advisor the next time too!
Why haven't I heard of Global Journeys before?
Global Journeys are the only online travel agency in the world where you can search, book and combine guided land journeys, river cruises and ocean cruises into one unified reservation, all with the help of your cruise advisor, the lowest fares in the industry and from the comfort of your sofa!
Do you charge any service fees?
Join the thousands of other satisfied clients of ours that we've helped to book amazing journeys around the world for the last 10 years. Don't take our word for it - read our reviews here. All our past clients also receive a loyalty saving that can be applied to their cruise booking.
Do you belong to Cruise Lines International Association (CLIA)?
Unlike almost all high street travel agencies, we do not charge service fees. We provide the level of service we'd expect if we were booking a cruise for ourselves. As a specialist tour and cruise operator we take a personal interest in all our clients and take great pride in the loyalty our customers have shown us since our inception.
Yes we do - our Membership Number is 80102248. Every Cruise Advisor at Global Journeys is also CLIA certified. CLIA endorses accredited cruise agents to the public as being the most qualified to service their cruising needs, having passed all the necessary knowledge components as set out by the official body of the cruise industry. Therefore the accreditation sets CLIA specialised cruise consultants apart from other travel agents.