MSC Cruises

Your check-in process begins at the check-in time shown on your cruise ticket. A dedicated check-in slot is assigned to you by default by MSC Cruises, but it could be changed during the web check-in, choosing from those available. Please note, if you arrive before your dedicated check-in slot opens you may be requested to wait outside of the terminal building. In the event you arrive after your dedicated check-in slot closes you may be denied embarkation. Check-in and boarding close 2 hours before the ship’s departure. 

The ship’s departure and arrival times shown on your ticket or in the MSC for ME app are estimated and might differ from those indicated, which is why it is essential you adhere to your check-in slot. Before arriving at the port, please ensure that all personal details shown on the embarkation form in your e-ticket are checked and correct. You will be required to show your embarkation form (on paper or digital version) or your personal QR code before boarding. 

As an MSC Yacht Club guest, we welcome you with a bespoke check-in experience. As part of your exclusive privileges, you have the flexibility to check in at your convenience, aligned with the ship’s operational schedule and at least 2 hours prior to the ship’s departure. You will also be personally escorted by a butler to the Top Sail Lounge, where you will be greeted by the Concierge and start a relaxing holiday.

The web check-in is used to collect your personal data, which is necessary to issue your e-ticket. An e-ticket is an electronic ticket that provides a summary of all booked services, information about the itinerary, luggage labels, and other useful details for going on your MSC cruise. Web check-in is available from 30 days to 24 hours before departure. MSC recommend completing your web check-in as early as possible to ensure you receive your e-ticket promptly.

No, you can register your credit card on board at the Activation Points or leave a cash deposit with Guest Services at reception immediately after embarkation. Please make sure that your credit or debit card can be used abroad. All purchases made on board are paid for with your personal MSC Cruise Card. You therefore do not need to have any cash or credit cards with you on board. If you have already registered your credit card during web check-in, you do not need to register your means of payment on board. 

To ensure maximum peace of mind, it is recommended that all passengers have a travel and medical insurance policy that covers them against risks related to cancellation, trip interruption, repatriation costs, medical assistance and other related expenses, as well as hospitalisation. Not having insurance in place you might be exposed to additional costs that could not be covered by MSC. For details on your insurance options please click here. 

No. At MSC Cruises, exceptional guest service is our top priority. During your cruise, you will meet staff throughout the ship who provide you with excellent service. They are supported by just as many staff and crew who work hard behind the scenes to ensure you enjoy every moment onboard.

For your convenience MSC Cruises will automatically add a daily service charge to your shipboard account, based on your chosen itinerary and the number of days for which the services are actually provided. Service charges are subject to change but rates vary between US$ 10 per night to US$ 20 per night (per person).

MSC Cruises and its staff have always been attentive to the needs of their guests, and constantly strive to offer the best possible service, meeting international accessibility standards. Your Global Journey's cruise advisor will need to inform MSC Cruises of any special requirements. This information should preferably be provided at the time of booking, or, at the very latest, at least 30 working days before sailing. If MSC are notified after this deadline, they will do everything in their power to provide the services requested, but this may not be possible at such short notice. 

Our onboard medical facilities meet or exceed the standards for cruise ship medical centers adopted by CLIA and include basic diagnostic and treatment abilities, however the ship’s medical centers are not required to be and are not equipped to the same standards as a land-based hospital. They are staffed by full-time registered doctors and nurses, including paramedics on some ships. In addition to twice-daily clinic hours, medical staff are available 24 hours a day in an emergency. 

Our Medical Centers are intended to provide acute care for illness and accidents that may occur while on holiday and not to provide long-term care for patients with chronic illnesses or as a substitute for regular health care. The medical staff on board is not available for daily care unless you are hospitalized in the ship’s medical Center. You must be able to care for yourself, including dressing, eating, and attending the ship's safety drills. " If you cannot care for yourself independently in these areas, please make arrangements to ensure you can do so. 

Charges for medical services rendered on board are added to your shipboard account, and an itemized account will be provided to submit to your insurance company. Please note that many health insurance plans do not cover the cost of medical care at sea, in foreign countries, or for air evacuation unless this has been specifically arranged. Guests are encouraged to obtain travel medical insurance before travel to be reimbursed for services rendered.