What does the cruise fare include? Is the accommodation onboard the same as shown in the brochure / website?
MSC has four cruise rates that delineates cruise fares called the Bella Experience, Fantastica Experience, Aurea Experience and MSC Yacht Club. Each offers a different level of service and inclusions as follows:
Bella Experience Inclusions:
- Accommodation in air-conditioned cabins with en-suite bathroom, serviced daily
- All meals onboard including breakfast, lunch and dinner in selected main restaurants where available or at the self-serve buffet open 20 hours per day with free self-serve coffee, tea and water section, Captain's cocktail party & Gala dinners. Dining times can be requested at time of booking however are subject to confirmation upon embarkation.
- Daily Program delivered to your cabin showcasing excursions, special offers and events for the next day.
- Port and handling charges
- Complimentary use of selected onboard facilities including pools, panoramic gymnasium (from 14 years of age), mini golf, library, whirlpools and sunbeds.
- Broadway style entertainment in the evening and professional musicians will entertain in the lounges of the ship (facilities will vary from ship to ship).
Fantastica Experience Inclusions:
- All Bella Experience inclusions plus:
- Accommodation located on higher decks of the cruise ship
- 24-hour cabin service with free delivery of continental breakfast when ordered the night before. Please Note: This cannot be booked on morning of disembarkation.
- Priority choice of dining times at time of booking with final confirmation upon embarkation. MSC Meraviglia, MSC Seaside, MSC Seaview and MSC Bellissima guests can choose from Early or Late dining at time of booking with all details confirmed at embarkation. Timing will be the same for every night of cruise. Please Note: MSC Armonia, MSC Sinfonia & MSC Opera clients booked in Balcony Fantastica Experience will enjoy myChoice dining for dinner only.
- 50% discount on fitness classes (such as yoga) or Personal Training in Spa Centre (for adults from 14 years only)
- Master Chef Cooking Classes for children 3 – 11 years complimentary and Chance to Discover a New Language Classes for children 3-11 years, both activities subject to booking confirmation on board the ship.
Aurea Experience Inclusions:
- All Bella and Fantastica Experience inclusions plus:
- Priority check-in at embarkation port on your cruise departure date
- Spacious cabin with complimentary wellbeing products in-cabin, bathrobe and slippers
- Easy drink Package*
- myChoice dining in reserved areas of the main restaurant
- Inclusive Spa Package (adults only) at Aurea Spa with Spa welcome cocktail, from the spa menu a 60min massage (excludes four hands Bali massage), private Spa doctor consultation, unrestricted use of Thermal Area which includes sauna and spa throughout your cruise.
- Private sun deck (adult access only) on large ships (Top Deck 18); middle size ships (Deck 16 bow solarium) & small ships (Deck 13 bow sundeck) #NOTE MSC Magnifica has a café on the Private sun deck as well. Decks for MSC Meraviglia, MSC Seaside, MSC Seaview & MSC Bellissima are yet to be allocated, please check at time of booking.
*The drink package includes draught beers, a dedicated selection of house wines by the glass, selected spirits and cocktails, non-alcoholic cocktails, soft drinks and fruit juices by the glass, bottled mineral water and classic hot drinks (espresso, cappuccino, caffe latte, hot tea). The drinks can be consumed in all onboard bars, as well as the self-service buffet and restaurants, excluding speciality restaurants. A non-alcoholic version is available for kids.
MSC Yacht Club Inclusions:
- Dedicated priority check-in and check-out
- Accommodation with butler service in Yacht Club suite with fine furnishings, marble bathroom, pillow menu, 24-hour in-suite food menu and twice daily suite service.
- Favourite international newspaper delivered daily to your suite
- All meals onboard including breakfast, lunch and dinner with free dining choice at the exclusive MSC Yacht Club restaurant, or at Top Sail Lounge or in your suite from a selected menu.
- Exclusive Top Sail Yacht Club Lounge: MSC Yacht Club's private club at forefront of ship with panoramic views, daily changing menu and traditional English High Tea served daily from 4.30pm.
- Selection of exclusive alcoholic and non-alcoholic beverages in all MSC Yacht Club venues including Yacht Club private restaurant, lounge by the pool and mini-bar in your suite and in main restaurant, 20 hour buffet and bars in main parts of ship.
- Exclusive The One sun deck with pool, whirlpool spa baths, solarium and bar. Private access to MSC Aurea Spa from MSC Yacht Club.
- 24-hour Concierge Service for booking personalized shore excursions via chauffeur-driven limousine, hire car or mini bus (reservation, availability and surcharge prices apply).
- Concierge Service for organizing onboard private shopping opportunities day or evening, even after hours with exclusive viewing of selected clothes or selected jewellery in your suite, personalized delivery of purchases to your suite.
- Access to all sports facilities, entertainment venues, and children's and teen's venues and services (surcharges may apply).
What do MSC Fares Exclude?
Photos/diagrams, maps, cabin layouts, deck plans and details in the brochure / website are for illustration and guide purpose only. Specific cabins, sizes, decks or bed type, views from the balcony featured in the brochure are to be used as a guide only and cannot be guaranteed. Where cabins are described as twin cabins they may have two lower beds, or a double bed or a lower bed plus sofa bed. Some cabins may also have upper bunks for additional travelling companions. All cabins have en-suite bathrooms with shower or shower over bath. Cabin sizes and layouts are a guide only and may vary.
Please Note: A cruise ship is a moving object and even with the latest technology and modern sound proofing there is likely to be some background noise or vibration – especially as the ship, unlike a hotel, operates 24-hours a day.
Are there Children & Third Passenger Fares?
- Service Charges on board the ship
- Items of a personal nature including selected non-alcoholic or alcoholic drinks at main restaurant, beverages at bars, specialty or a-la-carte restaurants, food purchased at pools, lounges or in cabins; alternate dining in selected a-la-carte or speciality restaurants on selected ships, phone calls, internet, postage, laundry, photography and any items not specifically mentioned in the brochure as being included or listed as included on special package flyer offers or pre-paid packages or shore excursions as well as included items for MSC Yacht Club bookings.
- Medical treatments
- Sauna, steam rooms, beauty and health treatments for which surcharges apply either paid onboard or as a pre-purchase if not stated as included in the brochure or listed as included on special package flyer offers
- Special diets, special requests or celebrations including birthday, anniversary or special celebrations onboard, shore excursions including purchases made on shore excursions, onboard shopping or external shopping tours booked via the Concierge and any items not specifically mentioned in the brochure as being included
- Airport taxes (if not advised in special package offers) & fuel surcharges which may be added if and when applicable
- Insurance and additional land, services, tours, packages or airfare costs if required and not mentioned in the brochure as included
What documents are required to go on an MSC cruise?
Children under the age of 12 years cruise free when sharing one cabin with 2 paying adults in selected cabin categories on selected departures dates and cruise itineraries, subject to availability at time of booking.
In all instances port charges are additional. Port charges ranging from $AU175 per child up to $AU1,200 or $NZ210 per child up to $NZ2,000 will apply. All other passenger from 13 year and up travelling with 2 paying adults pay additional rates on selected cabin categories inclusive of port charges, prices at time of booking.
Selected cruise dates may allow children under 18 to cruise free only paying port charges.
Grand Mediterranean Cruises one way free transfer is not included in children cruise free promotion and is only for first two adults in the booking. Children, 3rd and 4th adults and other additional passengers pay AU/NZ$150 per person or child for one way for transfer.
In addition, children under 12 years cruising in Aurea or Yacht Club experience pricing may not cruise free due to included meals and drinks packages - please check prices at time of booking.
All airline charges including taxes and fuel charges and any land/hotel/transfer arrangements including Grand Voyage and Grand Mediterranean transfer are additional charges for children and all extra passengers. Details of all these charges and amounts will be provided by your Cruise Consultant and confirmed at time of booking.
What are the Health and Medical Requirements?
Each guest is responsible for acquiring and presenting all travel documents necessary for boarding the ship in their respective country of embarkation. Documents include a valid passport (valid for six months after the date the cruise ends) and any visas required for the cruise itinerary.
Please note that each guest is also responsible for securing any necessary visas and immunizations.
You will need to contact the Embassy (Consular Services) of each country on your sailing itinerary for specific visa requirements, information, forms and fees for your nationality. More information can be found here.
Please be aware that MSC does not assume responsibility for advising guests of required travel documents or travel advisories. Guests who do not have the required documents for vessel security and immigration will be denied boarding without entitlement to a refund.
Please note on World Cruises MSC advise passports should be valid for 12 months after disembarkation.
Passengers warrant that they are fit to travel by sea, air and coach and that their conduct or condition will not impair the safety or convenience of the ship, aircraft, coach and/or the other passengers.
Passengers with a condition that may affect fitness to travel including reduced mobility and/or disable requirements must advise their Global Journeys Cruise Advisor and submit an MSC Special Needs Form and a doctor's certificate prior to booking. Any specific transport, assistance needs and/or lodging requirements must be communicated at the time the booking is made and is subject to availability and confirmation.
Unless MSC agrees otherwise and in writing, passengers are limited to bringing two (2) items of such mobility or medical equipment onboard per cabin with a total value not exceeding EUR2,200. All equipment must be capable of being carried safely and must be declared before the cruise.
Do I need a Yellow Fever Card?
Can I cruise with MSC if I am pregnant?
Guests travelling to Senegal on a cruise require a Yellow Fever certificate. Passengers should consult their doctor or relevant authorised medical office prior to the cruise for all information in regards to required vaccination or health requirements of all areas the cruise is visiting.
What if I have reduced mobility?
Pregnant women must, at the time of making the booking, produce a medical certificate from a doctor confirming their fitness to travel on a cruise ship for the period of the cruise and mention the actual itinerary of countries.
MSC Cruises will not accept a booking or carry a woman who will be 24 weeks pregnant or more by the departure date of the cruise.
Can I bring medicines on board?
Disabled guests or guests with reduced mobility must make their Global Journeys Cruise Advisor aware at time of booking and complete all relevant Special Needs Forms as required prior to making final payment.
Any specific transport assistance needs must be communicated at the time of booking and is subject to availability until confirmed.
What medical service is available on board?
Yes. If possible, they should be carried in hand luggage. MSC also advise guests to carry the list of medicines they intend to take on board with them, to allow on-board medical staff to provide assistance in the event of a medical emergency.
Do I need Travel Insurance?
All MSC Cruises ships offer a well-equipped Medical Centre, supervised by a doctor and/or medical personnel. Charges apply for all medical services onboard. These charges are displayed in the Medical Centre and will be debited automatically to your onboard account via your Cruise Card. The Medical Centre is open at times advertised in the Daily Program.
Emergency services are available around the clock by calling the Medical Emergency number. While the range of medications held onboard is comprehensive, they may not satisfy your precise needs and for this reason MSC suggest passengers check with their doctor prior to cruising and carry a supply of their own prescribed medicines and relevant documents in their personal luggage where applicable.
Global Journeys and MSC strongly recommend a comprehensive travel insurance policy should be considered for the duration of your holiday at your own expense. You can consult your Cruise Consultant regarding your insurance requirements. The travel insurance policy you choose should state that you are fully covered against unexpected cancellation charges, medical expenses, loss of luggage, money or personal liability. A waiver form will be required by MSC Cruises should you decide not to take out travel insurance.
Does MSC Cruises offer assistance to passengers with disabilities or reduced mobility? How can I let MSC Cruises know about my special needs?
Yes, MSC Cruises and its staff are constantly striving to provide the best service possible for all guests, including those of reduced mobility or disabilities. All on board staff receive special in-house training that sensitizes them to the needs of passengers with disabilities or reduced mobility, and which prepares them to provide any necessary assistance.
Who will handle my special needs request and how will it be treated?
Please advise your Global Journeys Cruise Advisor of all special needs at the time of booking. They will provide you with a Special Needs Form. In addition to the Form, a medical certificate confirming that the guest is fit to go on a cruise may be requested.
Please advise your Global Journeys Cruise Advisor of any changes to your special needs one week prior to departure at the latest. After this deadline, MSC may be unable to provide the level of assistance required.
How soon will I receive a reply to my special needs request?
Could MSC Cruises refuse my booking or deny me boarding?
If requests are received by MSC during the working day, they guide that responses are sent out immediately. In some cases, however, closer examination may be necessary, and replies may take several days.
Are there special menus for coeliac passengers or for those with food allergies/intolerances?
Refusal of a booking or denial of entry would only happen in the interests of ensuring the safety of guests and the crew, which is of paramount importance.
Can I undergo dialysis treatment on board?
Guests with food intolerances and/or allergies should inform their Global Journeys Cruise Advisor when they book. Once on board, confirm your requirements at Reception-Guest Service and/or with the Maître d'hôtel.
MSC provide tailored menus and solutions to meet everyone's dining requirements:
- Vegetarian Menus: freshly prepared to the gourmet standards for which MSC is renowned
- Kosher meals (pre-packaged breakfast, lunch and dinner) may be available on board for an additional charge. Kosher meals can be consumed in the main restaurants and must be booked at least 3 weeks before ship's departure.
- Halal products (beef, lamb and poultry) may be available on board on guests' request at least two months before departure.
- Gluten-Free Menus** are prepared by skilled personnel in dedicated kitchens on board. MSC Cruises has obtained a certification from Bureau Veritas to provide gluten-free menus worldwide (food code: 20 ppm) in the main restaurants of All Ships. Please check availability with your Global Journeys Cruise Advisor when booking.
There may be a surcharge for the provision of specially prepared meals.
** On MSC Armonia, MSC Sinfonia, MSC Opera and MSC Lirica guests can find only a limited selection of pre-packaged gluten-free snacks such as, biscuits, croissants, sponge cakes and muffins.
Are there excursions accessible to passengers with disabilities or reduced mobility?
Peritoneal dialysis may be performed at the on board Medical Centre, if you bring all necessary medicines and equipment. The equipment and machines used for haemodialysis treatment are carried on a limited number of cruises. Please advise your Global Journeys Cruise Advisor if this pertains to you.
Can I travel with my guide dog?
The majority of excursions are fully accessible, however MSC recommend that all guests read-through the programme of available tours at the Excursion Office on board.
Are there signs for passengers with visual disabilities?
Properly trained and certified guide dogs are allowed on board, provided they are in good health and have all documents required for entering the countries visited during the cruise. Please discuss this with your Global Journeys Travel Advisor when you book. You will be informed in advance about the kind of accommodation provided for the dog, any facilities provided and the procedure for embarking and disembarking. Guests are personally responsible for the custody, feeding and general care of the animal.
Can a passenger with reduced mobility travel alone?
All MSC cruise ships are fitted with Braille signage in public areas, in lifts and at the entrance to cabins. There is also a voice system in lifts on Fantasia and Musica class ships that announces the floor in English.
Which areas of the ship are accessible to passengers with disabilities or reduced mobility?
Yes, provided that they are fully independent.
Are there cabins for passengers with disabilities or reduced mobility?
All decks and public areas of MSC ships are accessible to guests with reduced mobility.
Can I bring my mobility scooter on board?
Yes, all ships in the MSC fleet contain a number of specially fitted cabins with extra floor space and more room for movement. These cabins should be requested through your Global Journeys Cruise Advisor at the time of booking.
Are there wheelchairs available to passengers?
Yes, you can. Scooters must be stored and batteries recharged in your cabin, which is fitted with 110V sockets (US type sockets) and 220V sockets (German type sockets) avoiding to connect when using the hairdryer. Keep in mind that the scooter minimizes the available space within your cabin.
Due to safety considerations, wheelchairs and scooters cannot be stored in the corridors. Your personal scooter should be able to fit in a standard cabin with a limited entry doorway (58 cm / 22.8" on MSC Divina and MSC Armonia, 68 cm/ 26.7" on MSC Lirica, MSC Sinfonia and MSC Opera, 62 cm / 24.4" on the others). If your scooter is larger than the dimension reported for your chosen ship, you should book an H stateroom or rent a smaller scooter.
Segways and other similar vehicles cannot be operated on board. They shall be confiscated and can be taken off the ship to be used while in port.
Also please note that the aluminium gangways used if the ramp cannot be operated are less than 80 cm / 31.5" wide.
Wheelchairs are available on all ships in the MSC Cruises fleet, for use during embarking and disembarking or in the event of an emergency.
When and how will I receive my travel documents? What currency is used on onboard?
Travel documents will be emailed or sent to you or your agent after final payment has been received and usually 3-4 weeks prior to your departure date. Automatic e-documents can be sent to you 40 days prior to cruise departure if all payments are made and a signed Booking Form or online web check in has been completed.
Documents will only be released once a fully completed Booking Form/Web check-in and all payments and fees have been received. Once online Web Check-in is completed you must print out and take the Web Check-In Receipt with your documents to hand over at your check-in for a speedier embarkation.
What are the payment methods on board?
For Cruises in the Mediterranean, Northern Europe, Arabian Peninsula, Cuba and West Indies, the onboard currency is euro. For cruises in the Caribbean, South America and South Africa the onboard currency is USD.
For Grand Voyages departing from Europe to Arabian Peninsula, Cuba, South America, South Africa, and West Indies the currency on board is euro. For Grand Voyages returning from South America, Caribbean and South Africa the currency on board is USD.
World Cruise onboard currency will commence in euro.
Can a personal cruise card be given to children?
All on board purchases are made with the personal cruise card, eliminating the need to carry cash or credit cards on board. To activate purchasing with the Cruise Card, guests must either register their credit or debit card at the check-in or onboard at the Cruise Card Activation Points (only available on certain ships), or by leaving a cash deposit at the Reception - Guest Service immediately after embarkation.
Which credit cards are accepted on board?
For children aged 12 up to 17 years parents can also purchase a "Teen Card" per child which also acts as an identity card, cabin key and enables younger guests to enjoy some freedom onboard. The "Teen Card" comes in pre-purchased select amounts of EUR30 or EUR50 per card per child. Parents just complete a form provided at check-in, hand it to the Receptionist in the foyer of the cruise ship as you board.
Can cash withdrawals be made on the ship?
Visa, MasterCard, American Express, JCB, and Diners Club. Please be aware your credit card will be pre-authorised with a daily euro or USD amount (depending on where you are cruising). The release of these funds may take up to 31 days after disembarkation by your bank. These funds are not held by MSC Cruises.
Can I book onboard services before I leave home?
A cash advance service is available if a credit card has been registered at the on board account. This can only be done in the on board currency (euro or US dollars, depending on the itinerary), for a fee, set according to the itinerary.
How do I book shore excursions?
Select onboard extra services can be booked online up to 4 days prior to your cruise departure and paid for by credit card at time of purchase.
All ships offer hair and beauty salons, sauna, massage rooms, health, wellness centres & doctors, fitness classes & centres, laundry (not self-service) & dry cleaning services & video games. Select ships may also offer a 4D cinema, F1 simulator, bowling alley, golf simulator and much more at a surcharge price payable onboard if not pre-purchased.
Not all services mentioned are available on all ships. Please ask your Global Journeys Cruise Advisor for relevant details.
What is included in the shore excursion price?
Shore excursions offered by MSC Cruises can either be pre-purchased and pre-paid prior to final payment, or booked online through MSC's 'Manage Your Booking' page and paid by credit card, once you have your booking number.
Can I pre-book dining reservations?
The shore excursion price includes transport, visits to sites and/or museums, meals and drinks as detailed in the description of each shore excursion. Excursion programming and timings (departure/return) will be confirmed onboard during the cruise.
Grand Voyage Cruises include shore excursions dependent on the cruise itinerary and price chosen. These are set shore excursions which cannot be altered or replaced with other shore excursions of similar value. Non-attendance on these included shore excursions is considered a no-show and no refund will be provided.
MSC Yacht Club passengers can contact their 24-hour concierge and organize to enjoy personalized shore excursions via chauffeur-driven limousines, hire car or mini bus at a surcharge price subject to reservation and availability at time of booking.
Is there speciality dining and how do I make a reservation?
All prices include main restaurant dining or the choice to dine at any time in the 20 hour gourmet casual buffet dining. Exact dining time and restaurant will only be confirmed at time of check-in.
Bella Experience dinner bookings can choose a classic dining time between MAIN/LATE seating, at approximately 6.15pm and 9.00pm for dinner subject to cruise schedule. Exact dining time and restaurant will only be confirmed at time of check-in.
Fantastica Experience dinner bookings on all ships excluding the new ships, will also choose a Classic MAIN/LATE seating as per above. Fantastica Experience dinner bookings on the new ships (MSC Meraviglia, MSC Seaside, MSC Seaview and MSC Bellissima) can choose Classic or Flexi dining. Under the flexi dining selection, Fantastica guests can allocate their flexi dining choice through MSC's 'Manage Your Booking' page. These time allocations can only be made between 30 days up to 48 hours prior to embarkation of your first cruise.
Aurea Experience dinner bookings offer myChoice Dining allowing guests to dine whenever they like when the main restaurant is open. Simply turn up at your chosen time or you can make a reservation to ensure you do not have to wait for a table. To make a reservation go the myChoice Reservation desk or call from your in-room phone or use the 'MSC for ME' App whilst onboard (select ships).
MSC Yacht Club Dining guests can enjoy a round-the-clock room service menu, Top Sail lounge and One Pool area dedicated 20-hour meals and beverages from a menu, while a fully dedicated restaurant with free choice of dining times is available for breakfast, lunch and dinner every day. A traditional English High Tea is served daily in the Top Sail lounge or in your suite.
Is there an MSC App?
Dining at specialty restaurants is at a surcharge. You can pre-purchase your speciality/theme restaurants through MSC's 'Manage Your Booking' page or book when you are onboard. Once onboard, if you haven't already booked, this dining requires a reservation to be made through the phone numbers on the Daily Program, with the Maitre d'Hotel or your Dining Waiter.
MSC Meraviglia, MSC Seaside, MSC Seaview have the customer-centric "MSC for ME" Smart App that you can download prior to boarding so you can access booking facilities and information for onboard amenities on the ship through your phone, from ordering a drink, to booking a shore excursion.
How many pieces of luggage can I take on board? How do I receive my baggage labels?
Two pieces of luggage per person is the accepted limit. Please check your cruise ticket for more accurate detail.
Your free luggage allowance will be that shown on your airline ticket. Airlines reserve the right to charge a supplement for excess baggage. Passengers are advised to check all luggage allowances directly with the air carrier or on airline tickets prior to check-in from Australia or New Zealand.
MSC and Global Journeys advise all passengers carry their glasses, personal items, travel documents, passport, visas and medicines in line with size, capacity and guideline allowances of airlines in your hand luggage. MSC and Global Journeys accept no responsibility for any luggage allowances set by airlines or for any issues arising during airport arrival or departure.
How is luggage handed over when boarding and leaving the ship?
MSC Cruises paper baggage labels are provided with your e-documents. For more than one cruise you will receive additional paper baggage labels which need to be affixed at the commencement of each cruise and when changing cruise ships or cabins. We also recommend personal or airline baggage labels be affixed to your luggage prior to departure from Australia or New Zealand.
Is all luggage checked by MSC security when passengers board?
Prior to reaching the cruise terminal, guests are advised to label their luggage using the tags received with your cruise ticket, and hand it to MSC staff at the terminal. Luggage will be delivered directly to your cabin shortly after embarkation.
Two days before the end of each cruise, guests receive the disembarkation procedures and luggage tags directly to their cabin. Please leave labelled luggage outside the cabin door the night before disembarking. Your luggage will be collected and delivered directly into the terminal building during disembarkation.
Please note that the luggage embarkation and disembarkation process can vary between ports.
What if my luggage or other personal effects are lost?
For security reasons, passengers and/or their luggage may be searched each time they board the ship. Any articles that the cruise company deems potentially dangerous to the passengers, the crew and/or the vessel, will be held in custody while the passenger is onboard.
Ship's security will scan all hand-carried luggage when you board in all ports. If bottles of alcohol are detected they will request these are handed to the ship's personnel at the gangway, who will issue a receipt and store the bottles safely for you. You can retrieve them from security/reception at the end of the cruise. Valuable luggage travels at the guests' own risk.
What should I pack?
MSC Cruises, its employees and agents accept no responsibility for loss, damage or theft of guests' luggage or personal effects. MSC Cruises' responsibility with respect to lost, damaged, or undelivered luggage is explained in the Passenger Contract. In the event of loss or damage to luggage or personal effects, a representative of MSC Cruises should be immediately notified. Otherwise insurance must be taken out with MSC Cruises.
What items are not allowed on board?
Lightweight, loose clothing, sunscreen and head covering are ideal for daytime. For informal evenings, MSC recommend casual dresses for women and a lightweight jacket for men. For formal evenings, gala dinners or Captain's cocktail parties, a cocktail dress for the ladies and lightweight or dark suit or dinner jacket for the men is recommended. There are usually at least 2-3 gala or formal evenings per cruise. Throughout the cruise (day or night) there maybe theme parties, including 60s, floral, white or Italian parties. Dressing in theme is not compulsory. Please note there are no shops onboard to purchase, make or hire theme costumes or dinner suits. The dress of the day is published in the Daily Program.
A sweater or shawl is handy for unexpected changes in temperature or air-conditioning from interior to the exterior of the ship. Cruising in the cooler months in any destination may require a rain or heavier jacket and an umbrella. For excursions including visits to sacred or religious sites MSC advise appropriate clothing or covering (covered knees, heads and/or shoulders, no low-cut tops or short shorts).
A laundry service is available onboard for a nominal fee. There is no self-serve laundry facilities on any of the ships.
Heat-generating devices including irons & hair irons, electric kettles, bottle warmers, electric blankets etc are not allowed onboard.
What languages are used onboard? Are the prices on board more expensive than those on land?
MSC uses six main languages for its communication onboard: English, Italian, German, French, Spanish and Brazilian Portuguese. The order in which these languages are spoken or appear is determined exclusively by the number of guests in each language group onboard compared to the total number of guests.
The Daily Program and other printed material used onboard are available in different versions of the six languages above. The order of languages used in menus changes depending on the area of the world in which the ship is cruising.
What will the temperature be like on board?
No. In fact the special operating environment that regulates the maritime sector means that many products (such as alcohol, tobacco and fragrances) can be sold duty free, bringing reductions of up to 30% off retail prices on land (Depending on the itineraries and subject to applicable legislation).
What equipment is available in all cabins?
MSC ensures sure that the temperature inside their ships is pleasantly regulated taking into account the weather conditions. The temperature in your cabin can be easily regulated to your own comfort using the thermostat.
How do I find my way around the ship?
All cabins are equipped with a mini bar, TV, Interactive TV (on select ships), safe, hairdryer, air conditioning, telephone and shower. Inside cabins have these amenities. Oceanview cabins have these amenities plus a porthole. Balcony cabins will offer these amenities but may have a shower or a bath and also have a balcony.
Where is internet access available on board?
All cabins have a map to help you find your way around the ship.
Are the prices for internet access the same on every ship?
Internet Access is available in all public areas of the ship and in most cabins, including all MSC Yacht Club suites. All you need is one of the internet packages and a mobile internet device (smartphone, tablet, laptop, etc.). You can also access the internet without the need for a mobile device, by using the computers in the Internet Café or Cyber Library on board (select ships).
Due to the limitations of cruising, weather conditions and other factors may result in slow internet speeds or outages.
What internet packages are available?
Yes, MSC internet package prices are the same for all Guests on every ship in the fleet. The price of "per cruise" packages depends on the length of the cruise.
Can I change from one package to another?
MSC offer a choice of three different packages to suit different needs and numbers of devices (smartphones, tablets, laptops, etc.). Each package is available either per day or, at a reduced rate, for the duration of your cruise.
- Social: Access for 1 device to social networks and chat apps — Facebook, Twitter, Instagram, LinkedIn, WhatsApp, Snapchat, WeChat Pinterest, VK, Odnoklassniki, Sinaweibo, Qzone and Line.
- Surfer: Access for up to 2 devices to social networks, chat apps, email and web browsing with standard bandwidth priority. Limit of 170 MB per day or 800 MB per cruise*.
- Streamer: Full internet access for up to 4 devices, including audio and video streaming, with maximum bandwidth priority. Limit of 340 MB per day 1.5 GB per cruise*
*limits valid for 7-day cruises. The MB of each "per cruise" package depends on the length of the cruise.
Can telephone calls be made from my cabin?
Yes, it is possible to change from a "per day" to a "per cruise" package. You can also upgrade to a more comprehensive package either for a single day or for the duration of the cruise. If you purchase a "per cruise" package and subsequently choose to upgrade to a more comprehensive package for a single day, you will revert to your original profile once the 24-hour upgrade period has expired.
Is there a safe deposit box in the cabins?
Yes, calls to other cabins or to the ship's facilities (i.e. shops, guest services, spa) are at no cost. For outside calls, a fee will be charged to your onboard account; rates and instructions are available on board.
Is room service available?
Safe deposit boxes are available in all cabins.
Can I get in-cabin breakfast?
Yes, 24-hour cabin/room service is available, surcharges apply, and a price list will be found in your cabin. A pizza service can be ordered as room service on selected ships, room service delivery charges may apply as well, please check when ordering room service.
Is there an onboard laundry service?
Yes, in-cabin breakfast is served every morning (except on disembarkation day) from 7am to 10am. It is included in the Fantastica, Aurea and Yacht Club experiences, while it carries a fee for Bella experience. A doorknob menu is available in your cabin. To order breakfast select the items required and leave the menu hanging on the doorknob outside the cabin the night before.
Is a Daily Programme provided?
Yes, there is an on board laundry service, available for a fee. A price list is provided in your cabin.
What facilities are available for families with small children?
Each evening a detailed programme for the following day will be delivered to your cabin. It contains all the key information about various activities, entertainment options and daily offers available.
Are cots and highchairs available on board?
All ships feature a Mini Club for children from 3 to 6 years old; Juniors Club from 7 to 11; Young Club from 12 to 14; and Teens Club from 15 to 17 years. Additionally, babies from 6 months to 3 years old can play at the Mini Club with their parents and follow the MSC Babytime programme. Parents can leave babies between 1 and 3 years old with the youth staff at the Mini Club and enjoy the MSC Babycare playing activities. All children can be signed up to the Clubs at no cost.
What can babies and small children eat on board?
Yes, a limited number of cots and highchairs are available on board, although please be prepared for increased demand for these during the high season. Please be sure that your Cruise Consultant is aware of your need for these items at the time of booking.
Is it possible to leave children on board while parents disembark for an excursion?
All children on board MSC ships can enjoy delicious, nutritious dishes and varied, fun main courses. MSC's huge menu selection is designed according to children's tastes as well as their nutritional needs.
What kind of on board entertainment is available for children & teens?
Yes, provided that the miniclub staff is notified one day prior to the excursion.
Are the children's activities provided at an additional cost?
There are programs designed for every age group, as well as sports competitions, contests, quizzes, treasure hunts, and games in the swimming pool. A fully-equipped games room is also available with a vast selection of toys selected according to the needs of each age group. These range from board games, draughts, chess, stencils, art, blackboards, modelling clay, colouring, group games and much more.
What are the payment methods on board?
No, the activities are free.
How do I settle my onboard account?
All on board purchases are made with your MSC personal cruise card, eliminating the need to carry cash or credit cards. Cash deposits can be made, or a credit card can be registered to the cruise card at any time during a cruise.
Can I bring food or drinks on board at embarkation or after excursions?
All accounts are settled the day before the cruise finishes. You may settle your account with cash, traveller's cheques or the following acceptable credit cards: Visa, MasterCard, Diners and American Express. Debit cards (including Travelcards/Cashcards) in all forms are accepted onboard. If your onboard account is in credit upon disembarkation, you will be refunded to your credit card or, for Debit card/Travelcard/Cashcard it will be paid in cash in the onboard currency.
Accounts cannot be settled by personal cheques. Facilities are available onboard to purchase local currencies or change travellers' cheques (commission charges apply) for onshore purchases
What if I lose something on the ship?
No, although food or drinks may be purchased on board.
Is smoking allowed on board?
Guests who lose items on board should refer to the Reception or Guest Services to see if their belongings have been handed in.
What is the voltage onboard?
In line with global standards, smoking areas on board are fewer than non-smoking areas and are indicated by signage and ashtrays. Smoking (including e-cigarettes) is not permitted in cabins, on cabin balconies and anywhere not expressly indicated by signage and ashtrays. MSC reserves the right to levy a fee should passengers be found smoking in non-designated areas of the vessel. Repeatedly smoking in non-smoking areas can ultimately lead to disembarkation. MSC guide that throwing cigarette butts or anything else overboard at sea is strictly prohibited as it may seriously endanger safety at sea.
What are the service charges?
Electricity on board all MSC ships is supplied at a voltage of 110V/220V 60 cycles AC in the cabins. International adaptors including European/Asia/Japan and USA plugs are recommended to be taken with you as only a limited supply are available from the Information Office. Please Note that heat-generating devices including irons & hair irons, electric kettles, bottle warmers, electric blankets etc are not allowed onboard.
Is there a postal service?
The service charge, which is calculated on a daily basis according to the length of the cruise, the destination and the ship, is charged by MSC Cruises at the end of the cruise. This service charge is paid over entirely to the staff who provide the hotel services on board. For this reason, no tips are required or payable.
- Bar Service Charge - A 15% Bar Service Charge is automatically added to all purchases.
- Spa Service Charge - A 15% service charge will be added on all spa services purchased on board and paid at the end of the cruise on your final bill.
What shops will I find on board?
Mail can be taken to the onboard information officer who will provide postage (surcharges apply) and pass to local representative for mailing. MSC Cruises will not be held responsible if mail does not arrive or goes missing and no refund will be given.
Which kind of activities can I find on board?
All ships have duty free and tax free shops, hair and beauty salons and photographic services. Prices are published on board.
All MSC Yacht Club guests can enjoy private shopping opportunities during or after hours, exclusive viewings of selected jewellery in their suite with personalized delivery of purchased items to their suite, all arranged by the Concierge at the MSC Yacht Club desk (fees apply).
Alcohol purchased at the ship's shops will be kept by the ship and you will be issued with a receipt. The night prior to the vessel's disembarkation, please take your receipt to Reception or Customer Service Counter to obtain your purchase.
Are there any kind of daytime activities during port days?
The following activities are regularly scheduled across the fleet: Professional dance classes; fitness classes; pool games; arts & crafts; dance nights; team games; theme parties; board games; karaoke; talent contests; fun nights; quizzes and sports activities.
What type of shows can I expect on board?
Entertainment varies between itineraries. Activities are also scheduled during port days, including but not limited to professional dance classes; fitness classes; games, and so on.
What happens in the event of rough seas or bad weather?
A diverse variety of performances is programmed for each evening: international musicals, classic and modern songs, dance, mime acts, magicians and jugglers. The evening performance is announced in the daily on board programme, which is delivered to your cabin.
Meraviglia Class ships' exclusive Carousel Lounge will showcase the shows by Cirque du Soleil for two shows over six nights of cruise. This special show is at a surcharge for either set dinner and then watch the show or just a drink and show option. Shows can be pre-purchased prior to departing from Australia/New Zealand.
In case of bad weather all the entertainment activities take place in the main lounges of the ships.
What is the MSC Voyagers Club? Why should I enrol in the MSC Voyagers Club?
MSC Voyagers Club is the Loyalty Programme for MSC guests. It is MSC Cruises' way of rewarding its most loyal customers.
How do I become an MSC Voyagers Club member?
The MSC Voyagers Club is free and easy to join. Being a member of MSC Voyagers Club is a great way for cruise lovers to experience life on board and ashore, while earning you fantastic privileges and services. The more you cruise with MSC, the more your privileges grow. For the full list of benefits, visit the MSC Voyagers Club page. Please also consult MSC Voyagers Club Terms & Conditions for further information.
Can children register in the MSC Voyagers Club?
Membership applies to all guests of MSC Cruises who have taken at least one cruise with MSC since 2006 and can be issued to guests from 0 years of age. You can apply for MSC Voyagers Club membership in the following ways:
- By completing the online activation form available if you have a booking confirmation, or after the cruise.
- By applying on board with the help of the Cruise Consultant at the MSC Voyagers Club Information Desk.
After becoming an MSC Voyagers Club member, you will be issued with a Voyagers Club card and a membership number, which should be provided at the beginning of the next cruise (Welcome Membership level passengers will receive an electronic Voyagers Club card before cruising, with a confirmed booking).
What can I do with my MSC Voyagers Club points?
Yes, MSC Voyagers Club membership is open to all ages. However, for children under 18 years of age, subscription can only be completed by a parent or legal guardian. The following information is required: name, last name and date of birth. Email is optional.
How can I increase my MSC Voyagers Club points?
MSC Voyagers Club points entitle the Voyagers Club member to receive discounts when booking an MSC cruise, and to enjoy privileges and offers during their MSC cruise. Discover all privileges and discounts matching each level of membership visiting the MSC Voyagers Club page.
MSC Voyagers Club members will earn 100 points for every $/€ 150 of pre-paid services purchased before the cruise on MSC packages and services included in the cruise booked. You will earn 100 points for every $/€ 150 spent on board (excluding casino expenses). Assigned points for onboard expenses (including pre-boarding purchased shipboard credit) will only be applied to the MSC Voyagers Club Cardholder making the final payment. Points are credited to the member's account after the cruise is completed.
The number of MSC Voyagers Club points earned will determine the level of membership:
- Welcome Membership: 1 confirmed booking
- Classic Membership: 1 - 2,199 points
- Silver Membership: 2,200 - 4,299 points
- Gold Membership: 4,300 - 9,999 points
- Diamond Membership: 10,000+ points