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Cosmos Tour Reviews

The 1851 Cosmos Tour reviews listed below are from past clients of Global Journeys that have travelled with Cosmos. Each review has been individually verified by our team.
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AVG. RATING 4.4 / 5
1851 Reviews
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Amazing Alpine Adventure!   0 , QLD, Australia, May 2023
My wife and I spent part of our honeymoon on a Cosmos tour, the "13 Day Alpine Adventure, Bernina & Glacier Express". From the very start, we were warmly welcomed by our tour director (David) and the rest of our group. Though it was a big tour (45 of us in total) we really enjoyed getting to know everyone - they were all friendly and happy to chat.

The ...read more tour itself was incredible. Over 13 breathtaking days, we travelled the mountains and valleys of Italy and Switzerland (briefly in Germany and Austria) with incredible food, tours and overnight stays. One quick tip - make sure you get enough sleep! The tour can be tiring if you're falling behind on rest. We both loved our experience and will definitely book with Global Journeys and Cosmos again!
Alpine Adventure   0 , VIC, Australia, May 2023
We had a thoroughly enjoyable trip. Each day brought amazing highlights and a feast for keen photographers. Itinerary was well planned to enable us to visit/ see from the Alps to the Dolomites travelling through various countries.
OK Tour   4 , NSW, Australia, May 2023
If you are looking for a excellent in depth history of cities visited and like visits to churches, cathedrals, statues, paintings, museums & ruins, etc , this trip is for you, however expect many hours on the coach driving along main highways in heavy traffic with trucks. First day was 8 hrs, every couple hours a comfort stop at service stations so ...read more expect a 20 min line up for toilets with a full bus load.

Also expect at many major sights pushing through crowds of tourists lots of buses there. The hotels we OK but most way out of town, hard to find dinner options. Included meals were very average , but you get what you pay for with trip price. Also after Covid you have to get your luggage from the bus and return to bus, that's ok but when checking in to your hotel you have 46 people as on our trip with large suitcases trying to get in a small lift most times, it takes about 1/2 hour to get to your room, same when leaving. Expect a lot of walking at times. If you're after a scenic back roads leisurely tour, this trip is not for you.
Best Customer Service     1 , NSW, Australia, May 2023
It is our third time booking with Global Journeys with special mention to Georgie and everything was excellent with regards to arranging our bookings. We have no hesitation in recommending this company. We just finished our Ireland, Northern Ireland and Scotland tour with Cosmos. Beautiful countries and the scenery are spectacular. Accommodations are ...read more great with breakfast everyday. The only downside now in Cosmos is they removed the hotel porterage, it means we have to drag our luggage's from the coach to the hotel. Most of the travelers are in their 50’s including us. We are considering not to travel with Cosmos again.😃
National Parks superb scenery     1 , NSW, Australia, May 2023
We are not new to Global Journeys and our fabulous consultant, Jemma. We will continue to use them for future travels. The Cosmos tour of the western National Parks covered an enormous area. We travelled in early May and it was just perfect. We still had snow on the mountains, beautiful days and the wildlife coming awake after winter- stunning! Our ...read more tour director, Daryl and driver, Mark were professional and very experienced making the journey comfortable and interesting.
Second trip with cosmos   1 , NSW, Australia, May 2023
France is great, lots of historic buildings and gardens, just marvellous. Unfortunately public toilets are very few in my view. Learned how to use their public transport which was on time mostly. Hotel accommodation was not great, really small rooms, some air-conditioning wasn't working. Tour director was good, tried to cheer us up with her singing ...read more too. We made some good friends, trying to keep in touch with.
Fabulous France   1 , QLD, Australia, May 2023
This was the 1st of 3 tours booked with Georgie at Global Journeys. This is a fast paced, busy tour. There were 44 of us on this tour including 6 solo travellers of which I was 1. Some hotel rooms I had a single bed in a small room with barely enough room for my suitcase on the floor. However, clean rooms and hot showers and usually fabulous breakfasts ...read more made for a pleasant stay. We saw and did a lot, be prepared to explore by yourself as sometimes to see anything of the town you were staying in you had to venture out by yourself or with fellow travellers.

Several times we were at locations early in the morning (before 10am) and sites and shops were not always open. Lunch breaks were sometimes rushed trying to fit as much sightseeing in as possible as well as lunch, shopping and finding bathrooms! Very good Tour Director: Camille (fun and full of energy) who always provided maps and marked them up with directions. Coach driver: Tom, very safe driver, very clean coach.

I really enjoyed the French countryside, My favourite place was Chenonceau chateau in the Loire valley. Paris at the end of our tour was extremely busy. I felt this tour provided a great introduction to France.
Swiss Rail Tour 2023   7 , VIC, Australia, May 2023
We had good prompt service from Rachel at Global Journeys and a wonderful Tour Guide, Tina, travelled with us - very happy, funny and knowledgeable, however, it went downhill from there. As train enthusiasts we had a few disappointments along the way.

Cosmos brochure stated that the highlight of the tour would be travelling on the Glacier Express ...read more and Bernina Express. We did not step foot on the Bernina Express, no explanation given, very disappointing. Eight hour day on the Glacier Express was very long, not allowed to wander anywhere to stretch our legs or take photos except in our carriage. Thank goodness for the amazing scenery. We read that the bar/dining carriage has special non-glare windows so you could take clear photos of the amazing scenery - we were not allowed to enter that carriage so photos from our seats were not as good as they could have been - we asked different train staff members if we could just sit there to take photos, did not want any service... no not allowed.

The day before our 8 hour journey on this train we were told there would be no food service on board so we needed to shop for our lunch and snacks the day before leaving Zermatt. Strange for such a prestigious train not to serve lunch etc. On the day however train staff came through our carriage to take orders for lunch and was told we all had already purchased our food the day before. Train staff were confused and disappointed - as we were as there was obviously food service available - would have been much nicer than a day old sandwich.

Tour accommodation started very nicely at Novotel Zurich, most hotels after that were obviously chalets for skiers than general tourists. Had a bad back by the end of our tour due to old beds that needed replacing. Special mention of the accommodation at Zermatt: half the group stayed in the listed hotel, the other half were taken across the road to a different building. During conversation on the train the next day it was discovered that those travellers 'across the road' had a coffee machine, kettle, fridge... the rest of us had nothing but a bed and bathroom. No fridge to put our food for the train trip - was told by hotel staff to put our bag of food on the ledge outside our window, will be cold enough! Agro hotel staff were not helpful or sympathetic at all.

Cosmos needs to book a different hotel in future. Also this hotel was the provider of the second group dinner as part of our tour package. It was the most disgusting meal we have ever had. McDonalds two doors down the road did a booming trade that night. The third dinner in the tour package was supposed to be the farewell dinner on our arrival back in Zurich - it did not happen and no explanation or apology was given. The obvious attempt to cut corners did nothing but damage the Cosmos brand. There are lots of tour companies that run Swiss rail tours, Cosmos needs to lift their game.

Reply From Cosmos: We certainly regret to learn of the disappointment experienced due to unforeseen operational circumstances resulting in the Glacier Express and Bernina Express being unavailable on this specific departure. We sincerely apologise for any miscommunication that may have occurred in this regard, and in addition, for any disappointment experienced as a result. We are not aware of any further operational circumstances that may impact remaining 2023 departures. Furthermore, please be assured that our European operations team constantly review our contracted Hotels, taking on feedback provided by our guests. Specifically, your feedback concerning the ‘Derby’ Hotel in Zermatt, has been duly noted. We trust you will appreciate that the problems you have encountered in this instance are extremely rare and we sincerely hope that this experience does not deter you from travelling with us again.
E the lead up to the trip   0 , NSW, Australia, Apr 2023
We had a great trip and all aspects of the tour were well organised. While there was a fair amount of information that we had to provide for each component of the trip and visas had to be sought from the Canadian and the United States governments the outcome was well worth the effort. We would certainly utilise Global Journeys and Georgie if we consider ...read more a further holiday.
First trip with cosmos   0 , NSW, Australia, Apr 2023
We truly enjoyed this trip, our first with Cosmos. Special thanks to Ines Turro our tour director, very knowledgeable and accommodating. Unfortunately we missed Alhambra complex due to some technicality but Ines tried to make it up with a mini tour. Our tour group was a happy bunch, still keeping touch after our tour, sharing pictures. Would love to ...read more book for another holiday when time permits.
Fabulous tour of Scandinavia     3 , QLD, Australia, Apr 2023
We have been wanting to do this tour for some time and it didn't disappoint; because of the long winter, most of the lakes and fjords in Norway were frozen and it was such a spectacular sight. Booking with Global Journeys was easy and Hannah was very efficient, helping us each step of the way. Our TD was very friendly and knowledgeable. The hotels ...read more were comfortable although out of the way in some cities. Would have been nice to have had a central hotel in Oslo given the short time spent there. The included dinners were hit and miss - breakfasts were simple but good variety. Most memorable day would be when we were in Fagernes and it snowed!
Japan tour   0 , NSW, Australia, Apr 2023
We enjoyed our first trip to Japan. Everyone in the group were pleasantly nice to each other. Our tour guide Akiko was knowledgeable and helpful. We saw more places that we would if we did it on our own. Our highlight of the trip was seeing the view of Mount Fuji.
Incredible scenery on this tour   0 , QLD, Australia, Mar 2023
Excellent team for our Canyonlands tour - Lisa our tour leader and Randy our driver. Weather was on the cooler side departing in March but we knew that going in and very little rain. Accommodations were very satisfactory, new bus we found a little cramped but we are both quite tall, fortunately only a one week tour. Tour schedule was good, never felt ...read more rushed, in fact, unusually for a bus tour, felt we had sufficient time to enjoy the places we visited. Highly recommend this Cosmos tour.
Canyonlands Tour   0 , QLD, Australia, Mar 2023
Firstly, we would like to thank Tracey for arranging our booking and assisting with follow up details. We had a very good tour and our Tour Director Lisa and Bus Driver Randy took good care of everyone on the tour, Everything was very well organised. After spending two weeks in Alaska beforehand, we were not expecting it to snow. Apparently this ...read more was very unseasonal. This being said, it was a very interesting and well conducted tour. The slot canyon was the best part of the tour for us.
Interesting Tour   2 , NSW, Australia, Dec 2022
A really good tour and our tour guide, Graham, was a gem. He was full of information and helpful tips, ensured that all went well and looked after us all from start to finish. The accommodation was a mix of room styles and a few were that small that a prison cell would have been larger. However, that is Europe and that is the way it is. The plumbing ...read more in Morocco is definitely something to behold. There were some long days on the bus but it gave you a chance to catch up on some sleep.

The cities we visited in Spain and Portugal were all very interesting and there was sufficient free time to enable you to explore. Morocco was neither here nor there and for me, I would have been happy to give Morocco a miss and spend the extra time in Spain and Portugal. I was a solo traveller but found that I was with a good group of people and we had lots of fun and laughter on the tour. All in all I had a good time and would repeat the tour again but without the Morocco part.
This trip was amazing     1 , QLD, Australia, Nov 2022
This trip was amazing. The Tour Director and Driver were very professional. Roxanne our Director was very knowledgeable with in-depth information at each destination. Felt very safe with driver Antonio.This was a bucket list tour and all my expectations are were achieved. All aspects of the tour were great. Even the three long drives appear to go quickly ...read more with plenty of two hours stops to refresh.
Fantastic Peru     2 , NSW, Australia, Oct 2022
This was a first time trip to South America for my wife and I. Having seen the usual tourist photos of Machu Picchu and the floating islands of Lake Titicaca, it was not difficult to decide that Peru would be a good choice for an introduction to South America. We selected Cosmos's "Mysteries of the Inca Empire" tour and added Peru's Amazon plus Arequipa ...read more and Colca Canyon extensions to the start and end of the tour. Our holiday was outstanding! Such a diverse range of sights and activities, feeding piranha in the jungle back waters, night-time "hunts" for caiman, monkeys and tarantulas, learning how to spot the difference between alpacas and llamas, climbing the Inca steps at Ollantaytambo and Machu Picchu and watching the magnificent condors at Colca Canyon. Not much more you could ask for! This was a well organised tour, in a beautiful country full of friendly people. A trip not to be missed. Thank you Cosmos and Global Journeys.
Spain, Portugal & Morocco     2 , BC, Canada, Oct 2022
It was my first bus trip and found it to be way more bus time then I thought. Lots of 11 hour days. Got to room so late couldn't enjoy the pool or amenities. Adding Morocco just made it too much travel. I was left to figure out visas and got a health card entry for $36 and didn't even need it for Morocco. Felt the company Cosmos could have stated what ...read more I needed for each country without me having to do it on line myself. A bathroom on the bus would have been so great. Couldn't drink the water I wanted. On a good note. Tour director was awesome. Very knowledgeable and great stories. Bus drivers were amazing. Saw a lot. Food for most part was good. Buffet breakfasts were great. Found out as they say “its a bus tour not a vacation. “ No sleep in days and tour in afternoon.
National Parks     4 , CT, United States, Oct 2022
Breathtaking experience of the National Parks with an unbelievable tour director, Steve Osten, who has a wealth of experience and knowledge of the National Parks and driver Gerry Rodriguez, who was a safe, experienced driver who took meticulous care of his bus!!! Both were exceptional!! I would take a tour with these guys anywhere!!!!!
Interesting trip of much of France     1 , WA, Australia, Oct 2022
I really enjoyed seeing so much of France until I became ill and had to leave tour. The countryside was so pretty and we saw so many interesting sites. It was nice to go out independently and sample local meals at restaurants or at patissieries etc. I met so many nice people on the tour and I missed them all when I had to end tour early. Only real ...read more complaint besides one not very good included meal was it got a bit hectic at times though there was time to rest on coach or at the hotel. Also I was prone to getting lost but once I got local SIM card I had Google maps which helped. I have a lot of great memories of the tour.
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