Cosmos Tour Reviews
The 1,984 Cosmos Tour reviews listed below are from past clients of Global Journeys that have traveled with Cosmos. Each review has been individually verified by our team.
Fantastic trip 2
Canadian Masterpiece with Rocky Mountaineer & Alaska Cruise
Gerda Waalder & Friends, QLD, Australia, Jul 2016
After (between the lines) been told by Hell world not to go with Cosmos, I decided to compare APT and Cosmos/Globus, saved myself a lot of money for basically the same tour. I have no regrets, trip was fantastic. Canada is a beautiful country. Tour guide Elaine and driver Rob were excellent in their jobs, very caring and concerned for the whole group. read more Rocky mountaineer blew my mind, Goldleaf definitely the way to go. Alaska cruise, couldn't fault it, my friends and I had the time of our lives. I have no hesitation to recommend Cosmos and willing and able I will book a tour again with Global Journeys.
A very nice mixture of travel mode with coach, train and the all day ferry. The summer was an excellent choice to do this trip as it is warm enough to enjoy and see more of the beautiful countryside in Canada. Most of the fellow travellers came from the UK the rest were a mix. Everyone got on very well. There were too many "highlights", I can not just read more pick one. Can not speak highly enough about our tour director, Alma, whose enthusiasm, knowledge and organizational skills were exceptional. Thank you!
Fairly fast paced but we were aware of that when we booked. 3
Seven Countries, Venice & Paris with London
Judith & Warwick Parker, NSW, Australia, Jul 2016
Enjoyable tour. Fast paced but needed to be to fit everything in. Three out of the eleven days though consisted of two days pre tour in London and the thirteenth day was travelling on the Eurostar from Paris to London so it was really only an eight day tour of Europe. Tour director needed to do a head count when leaving each stop as on the second morning read more two passengers were left behind at the hotel! Luckily they had the tour directors phone number and they were able to call her and we went back to collect them. This delay could have been avoided by doing a simple head count. Also not impressed with the tour director in regards to gratuities. Very high pressure to secure gratuities for herself. Some of the hotel rooms were very tiny with even tinier bathrooms and shower cubicles. Especially the Ibis Hotels. Also some of the rooms were very hot with no air conditioning. Reception very reluctant to supply a fan. Lots of complaints the next morning in regards to the rooms being too hot and people not being able to get a good night's sleep as a result.
Lack of daily seat rotation was also an issue. Seat rotation was not enforced. Same few people sitting in the front two or three seats for the first five or six days. This should have been fairly obvious to the tour director yet she said nothing to these passengers about moving. Other passengers in the end had to ask these people to move so that others had the opportunity to sit closer to the front of the coach. I think the tour director turned a blind eye where seat rotation was concerned so as not to get any passengers off side which may have affected her gratuities. Cosmos stated in their brochure that portage was included at each hotel but yet on four occasions this didn't happen. Not acceptable especially for elderly or less able people.
A special thank you to Michelle White at Global Journeys for all her help and assistance with our bookings. Very professional and everything went very smoothly including transfers as we did three back to back Cosmos tours.
Lack of daily seat rotation was also an issue. Seat rotation was not enforced. Same few people sitting in the front two or three seats for the first five or six days. This should have been fairly obvious to the tour director yet she said nothing to these passengers about moving. Other passengers in the end had to ask these people to move so that others had the opportunity to sit closer to the front of the coach. I think the tour director turned a blind eye where seat rotation was concerned so as not to get any passengers off side which may have affected her gratuities. Cosmos stated in their brochure that portage was included at each hotel but yet on four occasions this didn't happen. Not acceptable especially for elderly or less able people.
A special thank you to Michelle White at Global Journeys for all her help and assistance with our bookings. Very professional and everything went very smoothly including transfers as we did three back to back Cosmos tours.
A 'Taste Test' for future travel 7
Seven Countries, Venice & Paris
Anne & Alan Blackmore, QLD, Australia, Jul 2016
The overall trip was pretty good maybe a little too short and very quick, however that was our choice and as they say it is merely a "taste test" for future travel to those locations. The tour guide and driver "Alyssa and Sergio" were just great and very patient particularly in times when we were caught up in traffic or roadworks. The other travellers read more particularly the Aussies were fun to be with, lots of laughter and frivolity. Of course there are always a few in any situation that will not mix or adhere to the coach seat rotations but that ended up being in our favour as the Aussies stayed at the back of the coach and had a great time, and I am sure Alyssa can verify with our sense of humour but handled it well. Loved the places we visited absolutely beautiful my favourite Lucerne, and a close second would be Innsbruck/Boparte (equal). I thoroughly enjoyed the tour although it was go...go...go but saw lots that we probably wouldn't include in a normal trip and took lots of photos. Our thanks to Cosmos/Global Journeys - would definitely go with Cosmos again but a big thank you to Alyssa and Sergio - they made it work and were just so helpful and informative and great fun. The accommodation started out ok but slowly dropped in standard as we moved further into the trip but as far as overnight stays go it was ok.
Post Communist Balkans 3
Treasures of the Balkans & Transylvania
Sally, New Zealand, +64 2102889160, Jul 2016
A fairly hectic trip to an interesting part of the world. A good bunch of fellow travellers who all contributed to the success of our tour. The scenery was a pleasant surprise to me, a lot prettier than I had expected. The hectares of sunflowers made a spectacle. The local guides were all knowledgeable with good English however Sandra, our tour leader read more was simply exceptional. Credit to Mihaley our driver also. This was the third tour we have taken with Cosmos and would be happy to use them again for our future trips. Thanks also to Leanne Duffield who was excellent to deal with through the whole booking / documentation process.
Excellent Tour of Treasures of The Balkans & Transylvania 2
Treasures of the Balkans & Transylvania
Johnny, New Zealand, Jul 2016
We had a wonderful tour with Cosmos and highly recommend this trip because it takes you through small villages as well as the main cities, allowing you to mix with the locals. Accommodation ranges from 3 star to 5 star and the optional extras offered were all excellent and worthwhile. Big thank you to Tour Director Sandra and our amazing driver Mihaly read more who navigated some narrow roads and streets with very professional driving. This tour gives enough time to also explore the towns and cities by one’s self in addition to the included attractions and local guided places.
Great sightseeing trip 2
Dorothy Phelan, VIC, Australia, Jul 2016
Cosmos is a great tour company. Excellent guides and drivers. Good mix of tour group ages too. Hotels are excellent. Time to do your own sightseeing too.
Fantastic and stress free trip through the middle of the USA 5
Rhythms of the Road
Geoff & Leeann, QLD, Australia, Jul 2016
This was our third tour with Cosmos and it definitely met all expectations. We had a great tour group with a good mix of nationalities and made lasting friendships. Our tour guide Brenda was very informative and our driver John was extremely professional. I have already recommended this tour to friends at home. Highlights were Nashville and the honky read more tonk bars and Graceland. Would definitely use Global Journeys again. Thanks Yvonne.
Enjoyed the sights 10
The Best of Britain & Ireland
N/A, Victoria Australia, VIC, Australia, Jul 2016
I enjoyed the places visited as listed in the itinerary. The coach was good and the accommodation up to standard. However, the tour lacked my expectations going on my experience of previous tours. It was a directed tour rather than a guided tour. In other words, we were pretty much given directions for places of interest that we might like to explore. read more The guide did not take us 'through' places so that we could relax and enjoy the experience. Instead, I found that I worried constantly about not getting lost and not losing track of time so that I got back to the pick up point on time.
Unfortunately, I forgot to remember a landmark for meeting the bus in Edinburgh after visiting Edinburgh Castle and got lost. I called the guide on her mobile (she gave to us her number on the first day in case we needed to contact her) and texted to give her my location. She did not return my call. My itinerary/paperwork was on the coach otherwise I would have just caught a very expensive cab to the hotel. I had to calm myself down since I was in a city alone totally unknown to me so that I could figure out what to do. I decided to try to retrace my steps when the bus spotted me 15 minutes after the set pick up time. The guide was more concerned with blaming me for getting lost rather than for my welfare. She defended not using her mobile to call me back on the grounds that it was not charged and was not a work phone. I was upset, humiliated at holding everyone up, and angry about my predicament of being lost which lead to question my prospects for enjoying the rest of the tour.
My understanding from other people doing the tour was that the guide was prepared to leave me. For future reference, I suggest that tour operators provide a clear disclaimer in their paperwork outlining who is responsible when someone gets lost. It ended being quite an expensive tour since we paid for entry to most places. The optional tours were expensive too. A ticket to Windsor castle cost £59 yet by the time we got through there was barely an hour to visit the castle before having to head back to the coach. The tour was promoted as 50+ but this was not the case. I have nothing against young people or families but my general view is that they are less open to meeting new people. Also, the fact that we all went in different directions at each stop did not help the bonding process.
One more thing: I got the impression that we were constantly pitched toward tipping each and everyone in addition to the guide and driver who was fabulous by the way. This is off putting. I suggest a communal envelope for tipping at the end of the tour instead of the individual voucher system.
Unfortunately, I forgot to remember a landmark for meeting the bus in Edinburgh after visiting Edinburgh Castle and got lost. I called the guide on her mobile (she gave to us her number on the first day in case we needed to contact her) and texted to give her my location. She did not return my call. My itinerary/paperwork was on the coach otherwise I would have just caught a very expensive cab to the hotel. I had to calm myself down since I was in a city alone totally unknown to me so that I could figure out what to do. I decided to try to retrace my steps when the bus spotted me 15 minutes after the set pick up time. The guide was more concerned with blaming me for getting lost rather than for my welfare. She defended not using her mobile to call me back on the grounds that it was not charged and was not a work phone. I was upset, humiliated at holding everyone up, and angry about my predicament of being lost which lead to question my prospects for enjoying the rest of the tour.
My understanding from other people doing the tour was that the guide was prepared to leave me. For future reference, I suggest that tour operators provide a clear disclaimer in their paperwork outlining who is responsible when someone gets lost. It ended being quite an expensive tour since we paid for entry to most places. The optional tours were expensive too. A ticket to Windsor castle cost £59 yet by the time we got through there was barely an hour to visit the castle before having to head back to the coach. The tour was promoted as 50+ but this was not the case. I have nothing against young people or families but my general view is that they are less open to meeting new people. Also, the fact that we all went in different directions at each stop did not help the bonding process.
One more thing: I got the impression that we were constantly pitched toward tipping each and everyone in addition to the guide and driver who was fabulous by the way. This is off putting. I suggest a communal envelope for tipping at the end of the tour instead of the individual voucher system.
Cosmo's delivered yet again - our trip through South America was wonderful and a trip that will leave lasting memories. Our Tour Director Fernando was exceptional - Unfortunately I was injured on my holiday resulting in my foot in plaster - Fernando was fantastic arranging medical care and always ensured that there was a wheel chair or assistance at read more the variance locations & airports we travelled. Thank you Michelle from Global Journeys for making our booking and arranging our tour with Cosmos and airfares ensuring that everything was organised allowing us to have a stress free holiday - your assistance is greatly appreciated.
An enjoyable holiday & value for money as we were able to get a discount for being repeat clients. Switzerland was expensive but we managed by getting lunch at the co-op. One thing - there was a lady (with her extended family) from Oman who had a disability. Where it is great that she was able to travel like she did, I felt for her as the new coach read more was not fitted to allow for her disability. I'm sure she was embarrassed on how she had to enter & leave the coach. It did make me feel embarrassed for her. I don't think the rooms were able to provide for her either. Globus needs to look at this for any future clients with a disability.
Michelle from Global Journeys was great in helping to organise this tour. I have seen comments about the accommodation standards being less than expected. I am quite particular and can honestly say there was only one hotel where the accommodation was not good but it was still a good location, clean and comfortable. The breakfasts were on the whole really read more good but the few meals included were not anything special. Coach was new and comfortable. Driver and Guide were excellent. Saw a lot of Switzerland in a short time and I enjoyed the included train rides. Were lucky and got good weather every day.
Nice enjoyable holiday and great views of Norway countryside especially the Fjords and Zealand castle (Copenhagen) visit were our highlights. Well organised and run but long hours in coach. Good local guides. Areas for improvement - the hotel in Telemark ran out of hot water in middle of shower. Payment for Optional tours on site need to be better read more organised & some comfort stops were really rushed (I suspect this is to make up for lost time).
Booking was easy and the consultant very informative. The tour director and driver were friendly, competent and approachable. Landscape and scenery outstanding. Accommodation very comfortable.
I really enjoyed this trip, it was the perfect pace to discover the Italian Lakes area. It was not too rushed, with minimal driving between destinations and there were always things to see and do. Our tour guide was very nice and knowledgeable and the driver kept us safe on the roads. The hotels were excellent too. I would recommend this tour for someone read more looking for a relaxing end to a Europe holiday.
Great way to travel from Washington to New York 1
Christine & Steve, Australia, Jun 2016
Overall this is a great economical way of seeing 4 cities in 8 days. We had a fabulous guide who was very knowledgeable and helpful. The New York local guide was also excellent and gave lots of help in regards to getting around the city. The only downside to the tour was the accommodation in Boston. It was outside the city and could only be reached read more by train and bus. Optional excursions were all good.
Tour was great. Would have liked breakfast included. Was difficult at times funding something suitable and inexpensive close to accommodation.
Absolutely fantastic, great guide 4
Treasures of the Balkans & Transylvania
Ken Blake, NSW, Australia, Jun 2016
Absolutely fantastic, great guide. Experiencing these former eastern block countries was a great time. We had a guide who lived as a child in Romania under communism and Ally told us her personal encounters, thoughts and history on all aspects of these countries. Will visit again.
Global Journeys (Leanne) is wonderful to organized the trip for me and my friend which was great and much appreciated. Everywhere was interesting and exciting. The tour was well organized Tour Director (Ingrid) and Driver (Giorgio) were both wonderful and extremely professional. There is no way you would have seen and done so much if you had traveled read more independently so it's good value for money , my friend and I chose this tour because unlike other tours, it covered most of Italy of all the main places we wanted to see. The majority of hotels were great, several were outstanding, one not so good but we were very impressed with overall standards. I will definitely book my tour with Global Journeys again and recommend it to all my friends and family.
Cosmos tour of Canadian Rockies 8
The Canadian Rockies
Greg & Helen Fitzpatrick, NSW, Australia, Jun 2016
The tour was generally good with some excellent scenery in the Rockies. Our Tour experience was soured somewhat by the attitude of the Tour Director (Peter) who could not get the excursion bookings right for us and a number of other people. He consistently made errors with excursion bookings and would try and blame the passengers. He had an abrasive read more and sarcastic manner and tried to incorrectly bill us for an excursion we did not undertake. Our experience with Global Journeys was very good during the booking process. The Coach had 47 people plus the Tour Director and Driver which was too many to make for a comfortable journey particularly given the number of sight seeing stops that we had. I would give Cosmos another chance and hopefully would not encounter this type of character again.
