Kirra Reviews

16 verified Kirra tour reviews from past clients of Global Journeys.

QLD, Australia
Oct 2018
1 Trip
“Very pleasant South Island holiday”
Value
Guide
Accommodation
Pace
Excursions
Booking With Global Journeys
Well organised tour with high quality accommodation and great meals. Only 9 people on the tour which left plenty of space on the coach. Our driver Chris was very knowledgeable and helpful. Our 3rd visit to NZ and we had been to many places previously but there's always plenty of new sights to see and things to do. Only downside was the cancellation of our trip to Doubtful Sound (we went to Milford instead). Whilst this was disappointing the overnight stay on the Milford Mariner was enjoyable.
VIC, Australia
Mar 2018
1 Helpful Vote
2 Trips
“Great country to tour but not with Kirra Tours”
Value
Guide
Accommodation
Pace
Excursions
Optionals
Booking With Global Journeys
Let me first say that I have booked previous tours with Global Journeys and they are brilliant! ‘Hannah’ cannot be more helpful and attentive. Even when I had issues with holiday documentation not arriving (Kirra Tours) had given delivery company wrong number, Hannah was quick to make enquiries on our behalf. Kirra Tours provided a really good itinerary which covered all the key places in New Zealand and the hotel accommodation and meals were fine.

What let them down was a lack of tour director! The coach driver ‘Andrew’ did a good job of driving, however he was no Tour Director! Yes, that’s right, all there was was a coach driver, no Tour Director on board. We received no pre-tour documentation listing optional extras. There was merely an iPad passed around on the day and we were told to write down what we wanted. There were a few elderly ladies on the tour who didn’t even know what an iPad was! There was no Tour Director on board to explain. Each day there was a simple piece of paper placed on the bus door telling checkout times etc, these were not explained very well and often times were changed without notice.

Our driver was knowledgeable about NZ however often drifted into conversation about truck/bus (mechanics!) Some of the elderly ladies had not been on a tour before and had no idea what was going on, as nothing was explained clearly! They had to rely on us (not our job). I did ask about dinner time one night and the driver asked me “what’s the point of putting the information on the door if no one reads it”.
Even the small issues of having no one on hand, (usually a job of the driver) helping people off the bus! The driver would just sit and watch them struggle down the steps. In a competitive tourism business Kirra Tours need to pick up their ball game. I will continue to book through Global Journeys but never again with Kirra Tours.
Reply from Kirra:
Thank you for your feedback following your recent tour of the North Island with Kirra. We were very disappointed to read your comments regarding the attitude of the Coach Captain who guided your tour. Although it is common practice in New Zealand for tours to be escorted by a Coach Captain only, we are introducing on-board Tour Concierges on our Classic Plus tour series in the 18/19 tour season who will work alongside the Coach Captain to ensure the smooth operation of our larger tour groups.

We have looked into the tour you mentioned in your feedback and it would appear that this Coach Captain was assigned to this trip at the last minute following a sudden illness to the original driver guide. Due to this tour departing at a busy time of year, our coach company had no option but to engage the services of a Coach Captain who was not fully familiar with Kirra’s procedures. It would appear that the service he provided fell short of both your as well as our expectations and for this we must apologise.

We recognise the importance of the driver guide to the overall enjoyment of our coach holidays and this is generally an area in which we excel. Please accept our apologies for the problems encountered as a result of the above. We hope that we may have the opportunity to prove ourselves to you again, should you choose to travel to New Zealand again in the future. Regards. The Kirra Management Team


NSW, Australia
Jan 2018
“I can’t fault the trip.”
Value
Guide
Accommodation
Pace
Excursions
Optionals
Booking With Global Journeys
I can’t fault the trip. It was my first time travelling alone and the travellers made me very welcome and included me. The accommodation was superb, except the first night at Wellington did not have an aircon. I managed with a fan but the coach driver didn’t even have a fan. It was a pity because the hotel was excellent otherwise with lovely food.

People do need to be aware that most of Hobbiton is uphill. There was a couple of people who struggled with the walk.
QLD, Australia
Apr 2017
2 Helpful Votes
1 Trip
“Tour guide / driver service needs big improvement”
Value
Guide
Accommodation
Pace
Excursions
Optionals
Booking With Global Journeys
I went with my mum and sister for a Southern Panorama tour of New Zealand with Kirra. Overall experience was good but the driver / tour guide was the biggest let down. I had the unfortunate situation where my mum forgot one of her medication. You would have thought the tour guide driver would have compassion in trying to help me with finding a doctor or advising me where to go to look for help in his country. No! Instead of any of the above he meant to do he was mean and simply don't want to know. He was not helpful at all. Mind you my mishap would not have caused him any interruption with his schedules, so not sure why the treatment I received. There was no compassion, no cheerfulness at all. I did not see him once offered his hand to anyone in our group who are elderly and not too agile when getting in and out of the coach. While he is very knowledgeable about the places and good with his driving, I reckon he is in the wrong job of being a tour guide.

Fortunately for my family, the other tour members and the other New Zealander's I met on the trip were very kind, friendly and helpful. I actually burst into tears when a pharmacist I went to at Dunedin was so kind, reassuring and supportive of my predicament. She helped me to sort out mum's medication and I am exceedingly grateful. The Scenic Hotel chains in this tour is the best both quality of their food and accommodation. The one in Queenstown is the least impressive. NZ is a magical place and I will return, just hoping to have the good fortune to have someone nice as our tour guide next time. Not sure if it's only tours in NZ, in Europe and Asia their tours normally have the tour guide and driver as separate persons not combined duties like this one, it could be the tiredness hence the attitude of this driver but if that's the case he is in the wrong job.
Reply from Kirra:
Thank you for your feedback following your South Island tour with Kirra. We were very disappointed to read your comments regarding the attitude of the Coach Captain who guided your tour. It would appear that the service he provided fell well short of both your and our expectations and for this we must apologise. Please be assured that this matter has been addressed directly with the Coach Captain concerned.

Unlike Asia & Europe where Tour Directors are the norm due to the various languages encountered whilst on tour, it is common practice in New Zealand for tours to be escorted by a Coach Captain only. Having said that, Kirra are introducing on-board Tour Concierges on our Classic Plus tour series in the 18/19 tour season who will work alongside our Coach Captains to ensure the smooth operation of our larger tour groups.

We recognise the importance of the driver guide to the overall enjoyment of our coach holidays and this is generally an area in which we excel. Please accept our apologies for the problems encountered in this instance. We hope that we may have the opportunity to prove ourselves to you once more should you choose to travel to New Zealand again in the future. Regards, The Kirra Management Team


VIC, Australia
Feb 2017
2 Trips
“Lovely trip in NZ”
Value
Guide
Accommodation
Pace
Excursions
Optionals
Booking With Global Journeys
NZ is a wonderful country, every day we saw beautiful landscape. The fellow travelers are nice people and the coach captain, Dennis, is great. We enjoy the trip so much, from the booking with Global Journeys till the end of the trip. (GJ: This itinerary has been amended in 2017)
QLD, Australia
Dec 2016
4 Helpful Votes
“Amazing relaxing but thorough South Island of New Zealand tour.”
Value
Guide
Accommodation
Pace
Excursions
Optionals
Booking With Global Journeys
From start to finish Global Journeys were extremely professional and efficient. All of our group were friendly, mixed races such as Australia, Wales, Germany, Singapore, England, India and America, ages 23 to about 70. Our bus driver/ tour director was very diligent ensuring we were all back on the coach after each stop. He was extremely informative about every aspect of the South Island of New Zealand. Throughout the trip he kept the coach clean inside and out. The meals were superb accounting for every taste and dietetic needs and all accommodation was excellent. I would recommend Global Journeys to everyone and Kirra Tours for their wonderful tour. Look at the photo of where we took a steam boat ride to dinner!
NSW, Australia
Jan 2016
1 Trip
“Great fun holiday”
Value
Guide
Accommodation
Pace
Excursions
Optionals
Booking With Global Journeys
The journey was a very smooth booking, Yvonne is very helpful and provided quick responses. The trip was good except included dinner in Hamilton, the restaurant only focus on beer brewery tour, the meal was very late, customer service was not good at all. Also not enough time during stay in Bay of Islands, we could join only one optional tour, if stay longer would be wonderful. (Ed: Review based on slightly different itinerary. Trip name and itinerary updated this season)
NSW, Australia
Jan 2015
1 Helpful Vote
1 Trip
“Covered all the places I wanted to see”
Value
Guide
Accommodation
Pace
Excursions
Optionals
Booking With Global Journeys
The first hotel we stayed at in Christchurch was under renovation and we were put into one of the old rooms where there was no air conditioning and it was very uncomfortable to sleep. We were placed in an updated room on the way back but it may be a good idea for Kirra to ensure that future travellers are put into a newer room so the trip doesn't start out with a bad experience. Other than that, it was an amazing experience and covered all the places I wanted to see. Thank you so much for organizing! (GJ: This itinerary has been amended in 2017)
Australia
May 2013
1 Helpful Vote
1 Trip
“Everything went really well”
Value
Guide
Accommodation
Pace
Booking With Global Journeys
We had one small problem with the coach, but the driver arranged for another and, we were able to get our coach back fixed the next day. Otherwise everything went really well.
Australia
Feb 2013
1 Helpful Vote
1 Trip
“One of the best tours I have done”
Value
Guide
Accommodation
Pace
Booking With Global Journeys
I have done several tours both overseas & in Australia & I would have to say that this tour would have to be one of the best. Our driver/guide/baggage handler/jack of all trades Peter was just fabulous we were given all the information we needed & were then left to decide for ourselves things we wanted to do. As it should be. The tour was both relaxing & exciting. While a couple of the hotels may need a bit of a referb I certainly could not complain about the quality & quanity if the food. Some of the views from the hotels was spectacular. I also thought the information & organising leading up to the tour was very good. Thank you Kirby. In case I haven't made myself clear. I was very happy with all aspects before, during & after the tour.
Australia
Feb 2013
2 Helpful Votes
1 Trip
“NZ a wonderful place to visit!”
Value
Guide
Accommodation
Pace
Booking With Global Journeys
Thoroughly enjoyed the tour. Had to recuperate at home as it was so full on. Only drawback was the early starts. Once you were out of bed it was ok. It was just the effort so early. The Kirra tour was extremely well organised and we had a very professional driver/courier (Peter Napier). He has been a driver of coaches for over 30 years so he knew how to handle the coaches. His commentary was just right. A lovely man with a gentle caring nature. We were like his children. I travelled alone, it wasn't a barrier, in fact I met some really lovely people who I am still in contact with. I shared a room with a lady from my home state, we have become good friends. We looked out for each other. The scenery was fantastic and we had the perfect weather, warm everyday. Sunny 98% of the time. Accommodation first class. Had the best room at Queenstown overlooking the lake. Perfect weather. Thankyou NZ a wonderful place to visit! Very friendly people who go out of their way to help you. Wouldn't mind living there either if I didn't have ties here. Thinking about it though! Global Journeys & my consultant Kirby O'Connor was organised, professional and answered my questions promptly. I would not hesitate to recommend Global Journeys to others and I would use their services again.
Australia
Sep 2012
4 Helpful Votes
1 Trip
“A great trip and we would book with Global Journeys again”
Value
Guide
Accommodation
Pace
Booking With Global Journeys
The tour was great. Our coach driver / guide was excellent - a good mixture of humour, information and helpfulness - especially when I had a dental issue which was resolved successfully. The accommodation was great - we had habour views in Wellington - superb! The meals were excellent and we are now working on shedding the extra kilos we put on. All meals were of high quality and also well presented. Staff at all venues were professional, helpful and courteous. It was great that we chose a guaranteed tour - there were only 16 on our coach and we enjoyed the company of the other travelers. A highlight of the tour was the visit to a Maori village with all of the beautiful singing, dancing, introduction to their culture and a great meal to top it off. All in all it was a great trip and we would book with Global Journeys again. Thank you.
Australia
Apr 2012
1 Helpful Vote
1 Trip
“You couldn't ask for a better experience”
Value
Guide
Accommodation
Pace
Booking With Global Journeys
The tour was excellent in all respects. The original booking through to the final check out at the last hotel was handled with complete satisfaction. Special thanks to Kirby for all the help in arranging and Reece our driver, who new so much about the trip, historical, geographical. You name it, he had the answer. It was a total pleasure to know him. Thanks for a wonderful trip.
Australia
Mar 2012
3 Helpful Votes
1 Trip
“I could not fault a thing”
Value
Guide
Accommodation
Pace
Booking With Global Journeys
This was my first bus tour so not sure what to expect, but I could not fault a thing. From Kirby organising to landing in NZ in being picked up by the tour operator and driven to our hotel. We have wonderful accommodation along the way, meals were better than we expected and our fellow passengers were a wonderful lot to tour with. Both our drivers, Trevor & Peter, made our touring so easy and relaxed and both had a wealth of knowledge about the country and history. So all in all it was an absolutely wonderful trip. Thank you very much, Chris
Australia
Apr 2011
3 Helpful Votes
1 Trip
“Lovely country, everything went very smoothly”
Value
Guide
Accommodation
Pace
Booking With Global Journeys
We both had a really wonderful time in New Zealand and Kirra looked after us very, very well. We would recommend it to everyone. Everything went very smoothly. Food and accommodation were very nice. Lovely country - but didn't see any of the thousands of rabbits we were told by Hugh, our south island tour driver and honest Kelvin, our driver in the north. Loved Queenstown, Dunedin, Wellington, Milford Sound, Russell and the Bay of Islands. Bus tripping (for us novices) was great.
Australia
Jan 2011
1 Trip
“Great but hectic”
Value
Guide
Accommodation
Pace
Booking With Global Journeys
The tour was great but hectic. The best part was the guide. Graham was extremely knowledgeable and went out of his way to point out things and stop in extra places if he had time. You are lucky to have such a great bus driver/guide. We all got very tired with early starts so a rest day or two would be good. On our free day in Queenstown we just slept in and then looked around the town. It was also very tiring for the driver. The TranzAlpine Train was a disappointment. We had already seen mountains etc and we had done the helicopter flight to the glacier (Highlight of the trip) so in hindsight if I had skipped it, it would have been OK. Overall a good tour. (GJ: This itinerary has been amended in 2017)

Results 1-16 of 16  

Back to top