The problems were really only the coach seating was too tight (need more space)...and the hotels (good locations but problems with each e.g. mould in bathroom, air-con not working in some of the rooms, some rooms way too small for 2 people (but we are in Italy), no safe in one etc). Other than that everything else was good....great driver, tour director
...read more & local guides, plenty of choice with optional extra tours. Would have liked more time on some of the optional tours...but we are with a group & understand. Disappointed with one optional extra (but was not the fault of the Tour Director) as we were going to see the inside of a monastery prior to a dinner (this was our main reason for doing this option) & when we got there & couldn't go in (a death had occurred in monastery). As we said totally out of her control. Loved San Gimignano, St Peter's Basillica to name a few. Perhaps Insight Vacations would have been better for us (less people on coach, hotels etc). Thanks for all your help Georgie...you were wonderful.