Collette's Travel Protection Plan
What is Collette's Travel Protection Plan?
If you choose to pay an up-front fee of $95pp (land only) or $195pp (land & air if purchased with Collette through Global Journeys), you can receive a full refund of all payments (including deposit), except for the waiver fee itself, in case of cancellation of your travel plans for any reason prior to the day of departure. As noted below, the cancellation waiver does not cover airfares and associated costs in certain circumstances.
Terms & Conditions
The cancellation waiver protects you from forfeiting payments made in advance if you cancel your entire inclusive holiday package up to the day prior to departure. The cancellation waiver does not indemnify you from penalties if you choose to cancel partial tour components or air. If you elect to partially cancel your holiday, you will be responsible for a revision fee as well as any penalties that are incurred at the time of the cancellation.
The cancellation waiver does not cover any single supplement charges which arise from an individual's travelling companion electing to cancel for any reason prior to departure. In this case, the single supplement will be deducted from the refund of the person who cancels. Division of this charge between the two passengers involved is solely their responsibility. If insufficient funds are deducted from the cancelling client, the travelling client will be charged the remaining portion of the single supplement.
Payment of the cancellation waiver fee (if chosen) must be received by us with your deposit. The cancellation waiver is non-transferable and valid for each applicant only.
The Air-inclusive Travel Protection Plan can only be purchased by individuals who have purchased Collette Flex Airfare. Instant purchase air and its associated taxes, fees and surcharges require full payment at time of reservation and are 100% non-refundable. Tickets may only be changed for a fee up to $300 plus any difference in airfare for travel in the following 12 months; specific fees and policies may vary by airline.
The per person cancellation waiver fees are as follows:
- $95 Land Only
- $195 Air-Inclusive (purchased through Collette)
For all cruises and the Canadian Rockies Train tours
- $290 Land Only
- $390 Air-Inclusive (purchased through Collette)
This does not replace travel insurance, which we strongly recommend is organised at the time of booking.
