Capella

This cruise had a lot of promise but unfortunately the low river levels on the Rhine and Danube ruined the trip. Travelmarvel did their best to give passengers the best possible experience but missing out on Cologne and the Rhine Valley was very disappointing.

We planned and booked this holiday over 12 months ago and were impressed by the quality of service provided by Tracey Standing at Global Journeys. Nothing was too much trouble even when a small war started on our route to Europe threatening to prevent our getting there. Tracey was able to book us alternate flights, taking us around the world the other read more way (via Canada), as a contingency plan then was able to get our money back when we didn't actually need them.

The Travelmarvel cruise was an excellent product too. Their staff were all highly skilled and very effective at working around difficult circumstances. Due to low water levels in the Rhine/Danube river system we were unable to make the full journey on a single ship and ended up traveling on four different ships with buses shuttling us between navigable portions of the rivers. In many ways we probably managed to see more of Europe than we would normally see just from the river. Through the efforts of our Cruise Director Bernadett we covered every one of the locations we were booked to see and there was a sound clear plan and effective control measures every time we had to relocate. (With over 150 passengers that adds up to a lot of cats to herd). I would go on a similar Global Journeys/Travelmarvel trip again in a heartbeat without any concerns about what fate throws at us. (I might wait until it rains again in Europe though.)

The trip was eventful, because of the river levels we ended up going on 4 ships and 2 nights in a hotel. There was quite a lot of time spent on coaches travelling between ships. Considering the river levels, we both think that Travelmarvel did their best to give everyone as good a time as possible. It was a series of unfortunate events that was handled read more excellently by them. Kayla from Global Journeys was wonderful, she handled the booking efficiently and kept s formed of what was happening every step of the way, 10/10 for Kayla.

Tracey was outstanding, always available, answered our many detailed questions and worries, promptly and really cared about us. TM was terrific, we would like to have had a detailed dynamic map on the screen in the cabin, so we knew exactly where we were at any moment. We missed the Iron Gates which we were disappointed about due to water level issues. read more Yes would book again, but never a 'non definite departure 'again.

Have travelled with several other cruises lines and whilst Travelmarvel was very nice, we found it at the lower end of the scale. But it was very well priced in comparison so I guess you get what you pay for. We felt the cruise director was was hard to understand whenever she held a microphone and at times tried to give out too much information at once read more which had the guest bored and not listening. The meals were excellent but the tours only basic.

We cruised from Amsterdam to Budapest during the Christmas season. The cruise and the included guided tours were great. We learned so much about the history of these lovely cities, towns and areas that we visited. The standard and quantity of meals provided was amazing and the onboard service faultless. The only change I would make is to not go to read more as many Christmas markets as they all became a bit same same and most had food and drinks that we just didn't need. Next time we would spend more time exploring more than just the old town and market squares.

Thanks Hannah for yet another well organised river cruise. Looking forward to August. Our second Travelmarvel cruise, both have been good but we have to say that after eight with Avalon they are still number one with us. Travelmarvel was comfortable and food was OK but little extras that Avalon do like happy hour in the lounge are no longer on Travelmarvel. read more They have a pub at the other end of the boat which not very many people bothered to walk to. Also all cruise companies have cut out plastic water bottles but Avalon last time we used them in August did leave two glass bottles for cabin use. Travelmarvel tell you to bring your own. So simple little things that make travel a happy thing are missing.

From the first point of contact through to the end, we were communicated with clearly and very promptly. Tracey forwarded information from the service provider as soon as she received it and followed up our queries in a very timely fashion. She was very professional and efficient but also friendly and approachable. The Christmas market cruise including read more flights and land stays in Lucerne and Zurich, which was made even more special knowing we were in capable hands. We had nothing to worry about.

Rachael was a fantastic agent. Thanks, Rachael - brilliant. We did the two week cruise with Travelmarvel, and because it’s an Australian company, it was loaded only with Australians and Brits. This was perfect. Staff fabulous. Boat fabulous. We had the cheapest of the rooms and it was fine. Oh, and the food was really great. Thanks Travelmarvel, and thanks Rachael.

I could fault nothing! The cruise was fantastic, the ship was clean, beautifully decorated with all the comforts.. Barbara our director looked after us completely. Laura looked after the dining room and Alex did a great job with the bar. Our cabins were clean and comfortable thanks to Phyu our attendant. The free daily tours were interesting with knowledgeable read more local guides. I would definately travel again with this company. Hannah our Global Journeys' agent was very helpful and efficient. She got us great deals and looked after our airfares too. Thank you Global journeys 🙏 it was a winter wonderland.