We had an amazing dream holiday come true. We loved it. Our Cairo Host Mohammed was simply amazing. He greeted us and covered all of what our schedule entailed. Top marks! Our first guide Hany Atta (land component), was exceptional, he was warm in his greeting, and made us feel welcome and safe. Abdullah the driver could not have been more courteous and accommodating, even to the point of picking up our amazing falafel sandwiches (gobsmacking).
Our tour of the museum with Hany was truly informative and at times moving. His knowledge of Cairo as a city and of the history the pyramids brought our experience to life. From start to finish the land excursions were never to be forgotten.
Our accommodation was at the Conrad Hilton, where we also planned to extend our stay to conclude our Egyptian Odyssey. However, this plan was changed due to several reasons. In our opinion, we suggest the use of the Conrad Hilton be reconsidered, as we believe it is letting down the quality service of the tour.
The reception was unwelcoming, the concierge was preoccupied and unable to assist with our inquiries, the lock on the hotel room door was broken, the cutlery was unwashed (sticky and unwashed), the air conditioner was noisy, and when we went to visit the pool we advised the ground staff there was water all over the toilet floor and we were asked if there was a problem. So based on this, not to spoil our vacation, we opted to change hotels prior to the conclusion of our holiday.
All pickups, all transfers, all drivers and all hosts arranged through Luxury Gold and Global Journeys were exceptional in their conduct at all times. We were made to feel welcome and safe at all times.
The River Tosca cruise from Aswan to Luxor was definitely a highlight. The three nights were not long enough and it is possible we will come back to do a longer cruise. The staff were just beyond words with their help and conduct. Our guide Khaled Ezzat brought the Ancient Egyptian world to life for us, and his passion, communication skills and willingness to share knowledge was outstanding. High praise all round for our excursion guides, drivers and Tosca staff - they were truly wonderful. The food onboard the Tosca was amazing - the level of hygiene to be complemented.
We will have no hesitation in recommending Luxury Gold and Global Journeys to anyone. They are first class companies to deal with. Madeline Lewis, who coordinated our holiday was on point every step of the way, and nothing was ever too much trouble. For that we thank her very much.