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Costsaver Reviews

The 252 Costsaver reviews listed below are from past clients of Global Journeys that have travelled with Costsaver. Each review has been individually verified by our team.
4.4
AVG. RATING 4.4 / 5
252 Reviews
5 Star
52%
4 Star
38%
3 Star
8%
2 Star
1 Star

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The Best of the Balkans     0 , NSW, Australia, Oct 2023
The title says it all!! The Best of the Balkans was thoroughly enjoyed! The coach and driver were professional and comfortable. The hotels were clean, comfortable and all staff welcoming and professional. The tour director, Jasmina, was the most amazing knowledgeable, helpful caring and genuine tour director I have ever met on all the tours that I have ...read more been on. She did have a few challenging moments that she handled professionally and with kindness. She is ! in a million!!!

I must add that some of the food that was served including breakfast and dinner, in the hotels were a little missing the target. There was a few gluten free passengers on my trip and there was little in the way of desserts, only fruit and more fruit and mostly only bread was offered at breakfast time. Maybe a small amount of cereal and pastry or sweet cake would of been a welcomed change .

The places we visited were amazing and if time had permitted, a longer stay would of been welcomed. Thank you to Tracey for all of your help booking this amazing trip for me!!
Wonders of the Canadian Rockies & Alaskan Cruise   1 , NSW, Australia, Sep 2023
Tracey Standing was excellent and we would travel with Costsaver again. Hotels were very good, clean and decor was lovely.
Fabulous tour of Scandinavia   1 , QLD, Australia, Aug 2023
We thoroughly enjoyed this tour. Tour guide was fantastic as was our driver. Very well paced tour, very scenic and good stops along the way. Were happy with all hotels. Extra tours were mostly very good, probably a bit expensive but I would still recommend.
Beautiful countryside and wonderful people.   0 , QLD, Australia, Aug 2023
What an amazing trip from start to finish. The Netherlands was fresh and with spectacular views where Rome was warmer in August but the history and places we visited were some of the greatest ancient ruins I have experienced. Tour guide was out standing with the greatest knowledge of the visited countries. The bus driver was a gem. Accommodations were ...read more of high standard and breakfasts plentiful. I recommend this trip to everyone and all ages. Would definitely travel with Costsavers again. Travelled with a mixture of people who were awesome.
Wonders of the Canadian Rockies with Alaska Cruise.   0 , Australia, Jul 2023
Air Canada Airlines. The flights were good, going and coming. The person allocating the seating was very helpful. She recommended that if we'd like to sit down the back of the plane, there were 2 seats together, which would make it easier for us as we wouldn't have to climb over someone to get out. It was also convenient that we could check our luggage ...read more all the way through to Calgary, as we didn't have much time between flights going over.

Costsaver were very difficult to contact by email and phone. Consequently, we had to ask the hotel staff where we were to meet the trip director. The trip director was very good. However, it went a bit haywire when another had to replace to original one, due to family circumstances. The new one kept saying she hadn't done a trip on the west for a few years. She only did east Canada area. Therefore, her commentary was little and not often. In Vancouver, at the end of the trip we had a hotel situated quite a distance from the cruise terminal, There were nearly half the passengers going on the cruise the next day. It would have been convenient if a bus could have taken all of us to the terminal instead of independent transport.

The Holand America Line "Volendam" cruise was very good. Some people were very helpful. The person booking the shore excursions, at times gave us incorrect information, If we hadn't asked another, we would have arrived late for our excursion. The service desk people were helpful at times. Some came across as not being very knowledgeable. e.g when I asked for stamps, I was told I'd have to come back later, as he couldn't give them to me as they were locked away and the person who had the key was on a break. We had difficulty getting WiFi and were told we had to pay for it. This was not mentioned to us prior to the trip.
There was plenty to do during the day while at sea, and it catered for all age groups. The ship arrived in port early which enabled us to do shopping and site seeing. The food was plentiful and there was a variety to choose from. We went to the Pinnacle Restaurant, the service was very good and the food cooked to our wishes. I would consider going on another Holland America Line cruise. The size of ship was just right. I didn't feel I was on top of people.
Barcelona to Madrid   0 , NSW, Australia, Jul 2023
We had an amazing guide who really tried her best to offer as much opportunity as possible for us to view and experience more. The optional and included experiences were great, the only negative was that we could not visit Mijas, because this optional included a dinner and our family has a few dietary needs, which makes the dinners extremely difficult ...read more and expensive. Highlights were Monserrat (Barcelona), Gibraltar and the Golden Triangle in Lisbon with a low in Valencia with the walking tour - no free time given because the guide used up all the time. Being a CostSaver tour, we knew not to expect much from the hotels, but majority were actually pretty good with the only issue being the very hard beds and small bathrooms.
Highlights of the Italian Lakes   0 , ACT, Australia, Jun 2023
Accommodation with CostSaver tour was good. The transport to and from airport in Milan was unnecessarily expensive. I booked flights myself because it was a follow on trip from a Trafalgar in Germany. Couldn't see why I should pay $197 for a private transfer when I had organised and provided flight details to arrive in Milan so I could travel on coach ...read more pick-up for group. Apparently a private driver arrived to pick me up which I wasn't aware was happening. Likewise if some of the group wanted to go to Como but not take the optional extra of dinner why could they not travel on the coach and meet at the pickup point for those taking optional dinner. Makes no sense. I would certainly be asking more questions before committing to another Trafalgar or CostSaver tour - looking at the fine print.
Well Organized Trip, Exactly as Described.   1 , VA, United States, May 2023
Our tour was very smooth and predictable. The tour director and driver were both very professional, easy to get along with, patient, and organized. The tour director was very knowledgeable of history and culture and her comments added a lot to the tour. I loved that the group of 44 people was very diverse with many various ages, ethnicities, and ...read more nationalities represented. The coach was a very comfortable brand new Mercedes coach that made travel great.
Britain and Island Explorer   0 , NSW, Australia, May 2023
Booking process was smooth and efficient and documentation informative. Registering process was also ok. Trip with Costsaver was generally very good with an experience guide and driver. Accommodation was generally very good. Some optional excursions were grossly overpriced. Some good advice was offered by the guide. Overall trip was enhanced by unbelievably ...read more good weather and participants who were universally friendly and punctual. Two days in the trip were generally wasted and revolved around ceramics and tweed factories - could have been used better in so many ways. Many participants expressed disappointment at not seeing anything in Northern Ireland other than the ceramics factory a couple of hundred metres over the border. A poor claim to be visiting a fifth country.
Natural Beauty     1 , NSW, Australia, May 2023
So a combination of a fabulous itinerary, excellent tour director, great driver, reasonable accommodation, a good mix of people, & great weather all made for a near perfect tour. I was surprised that the tour commenced in Las Vegas with the most spectacular attraction (The Grand Canyon) a very high bar for the other stops to match but each of the parks ...read more had something different to offer and I was disappointed in none (although the last couple of days we were in the coach for very long periods). One of the "optional" tours to Badlands NP should be part of the standard itinerary as it's not to be missed (and there's no alternate - except to do nothing). So all in all a great tour.

Also pleased to say all of the pre-tour work from the initial enquiry, quote, bookings, pre-tour information provide by Rachael (Global Journeys) and by Costsaver (Tour operator) were also seamless with timely and full responses leaving little to worry about except what the weather will be or what to pack.
Beautiful Britain and Ireland winter adventure   2 , NSW, Australia, Jan 2023
This was our first Costsaver tour after having travelled with Trafalgar before. This tour is amazing! We saw so much in a short period of time. The value for money is really good and everything is organised for you. The hotels were warm and comfy and mostly centrally located. Highlights for us were: Irish dinner and entertainment, ferry crossings, Edinburgh, ...read more York and Waterford. The local guides were so knowledgeable and entertaining.

Our travel buddies were such a fantastic group and we all got along super well. The tour was only half full, so we had loads of space to spread out. Our tour director went above and beyond and the driver got us all around safely and quickly. Visiting in winter is great because it’s heaps quieter, but some things are closed. We can’t wait to travel with Costsaver again! Massive thanks to Georgie for her amazing organisation and making booking this trip easy.
Great jaunt through Eastern Europe     2 , NSW, Australia, Nov 2022
Very good tour with Costsaver. Five countries in 2 weeks with two nights spent in each city wasn't nearly enough, but gave a good insight into each place. The pace was good with not too many 'travelling' days to get from one place to the next. Our tour director Mike was excellent, providing detailed commentary and guidance with lashings of English-Czech ...read more humour and a dose of commendable Photoshopping skills to boot!

Hotels were good to very good (with the best being in Warsaw of all places), and as expected for Costsaver, most were a bit far from the centre of the city (about half an hour away) but easily serviceable by public transport in all the cities. Provided dinners were so-so, with most hotels serving a perfunctory chicken and rice/potato dish, but Hotel International in Prague were surprisingly great with a well-prepared buffet selection instead of the aforementioned chicken and rice/potato.

The only thing we found excessive were the number of optional tours offered; we didn't do any because we did our own thing, but for those who did all or most of the optionals, that left very little time to self-explore (and in fact, there were times when an hour here or there was all those people got to explore on their own). Otherwise it was a highly recommended tour if you want to see some of Europe's most understated and underrated cities.
Whirlwind wonders!     0 , BC, Canada, Oct 2022
What a fun and exciting getaway to some fabulous cities in a short amount of time. If you want to see a lot in a limited timeframe, this trip is for you! The guide was extremely knowledgeable and there was just the right amount of interaction with travellers. I enjoyed meeting people from all over the world. The accommodation was much better than expected ...read more and the breakfasts were super. I would recommend travelling at this time of year (mid October) as the weather was still fantastic and you didn't see the crazy crowds of summer and holidays.
Wonderful USA National Parks with Costsaver.     1 , NSW, Australia, Oct 2022
During this trip I visited too many National Parks : Grand Canyon, Zion, Bruce, Teton, Yellow Stone and Badland National Parks & more. All were very beautiful. The scenery along this trip was awesome in Autumn. It was more spectacular than I expected. Most of hotels were excellent. No any complaint for this budget tour. The tour Director Stephen and ...read more the driver Ariane were fantastic. I really enjoyed 2 weeks time with them and other guests in this trip. I also would like to thank Global Journeys and especially Jemma who organised my wonderful trip.
Worry Free - Germany / Czech / Hungary / Austria- Imperial Highlights Tour   1 , VIC, Australia, Sep 2022
The trip of the imperial highlights tour was truly amazing - Munich, Regensburg, Prague, Bratislava, Budapest, Vienna and Salzburg - all different cities with long histories, beautiful landmarks and sights to see. CostSaver organised a really great itinerary to ensure each location was truly captured with local guides organised to take us through each ...read more location and all were extremely knowledgeable. The extra optional tours were all great as well and highly recommended. CostSaver placed all the tourists safety and welfare at the forefront at all times and the communication for all requirements - start times, finishing times, and knowledge of locations was of the highest order. Well done CostSaver for a most memorable time in Europe.
Essence of Eastern Canada with cruise   0 , NSW , Australia, Aug 2022
We were disappointed on the tour as a whole . It was very unusual not to include breakfast & even the farewell dinner which should have been included in the price. Unfortunately the cruise meals were repetitive.
8 Day Britain and Ireland delights   0 , WA, Australia, Jul 2022
The tour leader Steen Harris was very organised and extremely knowledgeable on the history of all the places we visited. My only complaint was he didn't provide us with a phone number and although I sent him 4 emails during the duration of the tour he didn't reply to any. I missed a tour because I got the meeting place wrong and couldn't get hold of ...read more him to obtain the correct information. We covered a lot of ground in the eight days visiting many interesting places. However you have to be prepared for long days! The hotels ranged from fairly sub standard - Jury's inn Bradford to 5 star luxury - Johnston Spa resort in Enfield.
Spectacular parks and canyons   2 , NSW, Australia, Jul 2022
This was indeed a spectacular trip, which definitely exceeded my expectations. Had initially thought that it was a pity we were doing the Grand Canyon first as I had thought that would be the highlight, but every day had astonishing places that we visited. The tour director was fabulous, very well informed, accomodating and very organised. The driver ...read more was great as well. I would thoroughly recommend this trip to anyone who wants some breathtaking insight into the landscapes of southwestern USA.
European Experience   1 , New Zealand, May 2022
What a great experience this trip was. We got to see so much of Europe, in 12 days. Would highly recommend Costsaver to travel with. Our tour guide and driver helped make us feel safe and well looked after. They were able to take us places, that we would never have been able to find ourselves. We made many new friends. And enjoyed many amazing places. ...read more Can’t wait for our next trip.
Are you ready for your next adventure?   3 , NSW, Australia, Dec 2019
The title was our tour director's saying at every stop and it became our slogan and inspiration to look forward to what new things we could learn, see or experience. Although not my first trip to Europe, it was for my family and it was awesome to experience it all over again. The trip offered all the standard highlights you should see as a first or ...read more new traveler.

Most of the hotels were average at best, with a (very) few which was really not great. The ski lodge outside Lucerne was amazing. Most breakfasts were great, but the included dinners were very basic except for the Christmas dinner in Lyon, so we found we did spend more money on food than expected. In our family of four, we do have quite a few food in tolerances and even though our tour director tried very hard to accommodate, it is not always easy or possible.

Most of the specialist guides were good to excellent, except for the one we had in Rome. Free time provided is adequate, but when deciding to go on a coach tour like this, it should be expected that schedules are tight and the focus is on the experience and environment. A point to call out; we celebrated our 20th wedding anniversary as well as my 50th during the trip and our tour director had made it extremely special.
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