A great trip but let down by poor communication 0Chris , QLD, Australia, Jun 2026
This was my first HX Expeditions trip - and I did enjoy the trip once on board. The HX communication prior to that was nothing short of appalling, and highly stressful - couldn't get info about flights, times or anything. The full day in Longyearbyen was also poorly structured as it left us sitting in a hotel foyer for most of the day. BUT - on board read more - such a different experience - absolutely wonderful cabin staff, excellent meals and very pleasant ship facilities. Communication also had its problems aboard - with everything delivered via an app ... which mostly didn't work and had no back up, thus providing information sometimes up to 2 days late.
The scenery was spectacular and the zodiac trips a real highlight. There is nothing like the experience of the midnight sun, the -14C of the Arctic and the grandeur of glaciers and ice floes. Animal sightings were MUCH fewer than I had expected or hoped - and VERY distant - but still wonderful to see animals in their native habitat. A VERY strong set of binoculars and/or ultra long camera lens are certainly necessary. I would certainly consider another Arctic trip - but probably not with HX ... at least until their systems and communications improve.