Emerald Tours Reviews
The 9 Emerald Tours reviews listed below are from past clients of Global Journeys that have traveled with Emerald Tours. Each review has been individually verified by our team.
4.4
5 Star
4 Star
3 Star
2 Star
1 Star
Eastern Canada 0
Eastern Highlights and New England Discovery Cruise
June and Gavin, QLD, Australia, Oct 2025
Great trip, tour bus driver and guide were first class. Cruise section was very good. Great communication from Holland America from registration and until the cruise began, nil communication from Emerald in the lead up to the tour. All initial communication was very good, but no follow or updates as we were travelling to the starting destination.
Good Travel Agency with Responsive Staff 0
Rockies Grandeur and Alaska Inside Passage Cruise
Paul, NSW, Australia, Aug 2025
This was my second tour booked with Global Journeys. We returned to Global Journeys because of good services in prior tour. And for this second one, we also received similar service. The consultants we engaged were Grace and Georgie who had been very helpful and responsive. I highly recommend Global Journeys for your tour requirements.
The Rocky read more Grandeur tour was good. We quite enjoyed the services and in general, accommodations were ok except for the South Thomson Inn in Kamloops and Emerald Lodge in Emerald Lake. I would rate South Thomson Inn as the worst in this tour due to the location and meals. The breakfast was something like an Australia outback motor inn. Emerald Lake Lodge was unique but I rated it low because of the dodgy pillows that could not support the neck. Not sure why this accommodation would use such cheap pillows that caused me and my wife unable to sleep and had sore necks the next day. Hilton Whistler was the best in term of everything. Places this tour included were good and we really enjoyed the sceneries and other places Emerald Tours took us. The tour director , Rhonda Borton was also nice, professional and very helpful.
The Rocky Mountaineer train ride was very nice with professional crews, good food and comfortable carriages. We felt lucky that we did not upgrade to Gold Leaf class as the Silver Leaf was quite nice. I think the approx US$3,000.- saving for 3 persons was a good decision. But if you really enjoy better food and the booze, the Gold Leaf might be your choice. Since we are not drinkers and have to be careful with food due to our age, the Silver Leaf was sufficient.
The Holland America Line’s Alaska Inside Passage cruise was good especially for those who never visited Alaska on cruise. HA provided lots of food and choices from many countries. Services were very good and super friendly. We were very impressed with the 2 staterooom stewarts, Amir and Cipto who looked after our cabins. These two guys worked so hard and always kept the rooms clean and tidy. Thumb up for the guys.
The optional (extra cost) dinners at Rudy’s and Pinnacle restaurants were worth the money with yummy food and services. I highly recommend if you want to taste something different from the meals included in the cruise package. The all you can have laundry at US$70.- for the entire cruise is also a good option if want to keep your clothes clean.
Entertainments were good and we did enjoyed the dancing performances. The gym was ok but not as good as I expected. But I am more on the weightliftings side rather than treadmills though.
Out of some optional excursions we took, the Tracy Arm Fjord was the most disappointed one. At US$309.95/pax, it was a waste of time and money. The Tracy Arm Fjord was replaced with Endicott Arm. Since I had never seen Tracy Arm, my comment here is about Endicott Arm. It was another glacier, nothing special. It took 6 hours for the return journey and we stayed for about 30 or so minutes to view the glacier. No whale, dolphin nor bear to see. There could be a few seal but I cannot recall exactly. On 27/08/2025, the cruise arrived at Glacier Bay National Park. I can tell you that it is not much different (except the mountain view) from the Endicott Arm and it is FREE. So safe your $309.95 and enjoy Glacier Bay instead. From the Fjord environment perspective, my view is the Norwegian Fjords (like Geiranger) and New Zealand’s Milford Sound are better.
The Rocky read more Grandeur tour was good. We quite enjoyed the services and in general, accommodations were ok except for the South Thomson Inn in Kamloops and Emerald Lodge in Emerald Lake. I would rate South Thomson Inn as the worst in this tour due to the location and meals. The breakfast was something like an Australia outback motor inn. Emerald Lake Lodge was unique but I rated it low because of the dodgy pillows that could not support the neck. Not sure why this accommodation would use such cheap pillows that caused me and my wife unable to sleep and had sore necks the next day. Hilton Whistler was the best in term of everything. Places this tour included were good and we really enjoyed the sceneries and other places Emerald Tours took us. The tour director , Rhonda Borton was also nice, professional and very helpful.
The Rocky Mountaineer train ride was very nice with professional crews, good food and comfortable carriages. We felt lucky that we did not upgrade to Gold Leaf class as the Silver Leaf was quite nice. I think the approx US$3,000.- saving for 3 persons was a good decision. But if you really enjoy better food and the booze, the Gold Leaf might be your choice. Since we are not drinkers and have to be careful with food due to our age, the Silver Leaf was sufficient.
The Holland America Line’s Alaska Inside Passage cruise was good especially for those who never visited Alaska on cruise. HA provided lots of food and choices from many countries. Services were very good and super friendly. We were very impressed with the 2 staterooom stewarts, Amir and Cipto who looked after our cabins. These two guys worked so hard and always kept the rooms clean and tidy. Thumb up for the guys.
The optional (extra cost) dinners at Rudy’s and Pinnacle restaurants were worth the money with yummy food and services. I highly recommend if you want to taste something different from the meals included in the cruise package. The all you can have laundry at US$70.- for the entire cruise is also a good option if want to keep your clothes clean.
Entertainments were good and we did enjoyed the dancing performances. The gym was ok but not as good as I expected. But I am more on the weightliftings side rather than treadmills though.
Out of some optional excursions we took, the Tracy Arm Fjord was the most disappointed one. At US$309.95/pax, it was a waste of time and money. The Tracy Arm Fjord was replaced with Endicott Arm. Since I had never seen Tracy Arm, my comment here is about Endicott Arm. It was another glacier, nothing special. It took 6 hours for the return journey and we stayed for about 30 or so minutes to view the glacier. No whale, dolphin nor bear to see. There could be a few seal but I cannot recall exactly. On 27/08/2025, the cruise arrived at Glacier Bay National Park. I can tell you that it is not much different (except the mountain view) from the Endicott Arm and it is FREE. So safe your $309.95 and enjoy Glacier Bay instead. From the Fjord environment perspective, my view is the Norwegian Fjords (like Geiranger) and New Zealand’s Milford Sound are better.
Canada, Alaska and Glaciers 0
Grand Canada & Alaska Adventure
Barry and Glenis, Northland, New Zealand, May 2025
This was a great tour with Emerald. We had an excellent guide and almost perfect weather for our tour in June. The scenery and cruise (on Coral Princess) exceeded our expectations. We were fortunate to have great views of the Glaciers and of Denali. We had hoped to see more wildlife, perhaps a tour later in the summer season might provide better wildlife read more options but then the scenery might not have been as spectacular as it was for us with great snowy mountain views.
The Canadian Rockies are Amazing! 2
Spectacular Rockies and Alaska Inside Passage Cruise
Daniel and Ingrid, SA, Australia, Jul 2024
The Canadian Rockies and Inside Passage Alaskan Cruise have so many Wow moments - Banff, Whistler, Moraine Lake, Lake Louise etc. We travelled on the Rocky Mountaineer, where the staff were exceptional, but the equipment (aircon and microphone) were not. Lovely food, drinks and scenery. Then on the bus tour under Valerie's guidance and she was excellent. read more Well organised, personable and knowledgeable. So many beautiful stops. We liked having some free days so we could explore on our own together with the included activities. All of our group were nice and very punctual. Food was excellent and hotels all fine.
The Holland America Line cruise was excellent as well and we felt it was worth paying extra for a balcony cabin. The main negative was that we paid for pre and post accommodation with Emerald and after many many weeks, we were told they wouldn't provide it. So we had to book our own accommodation which by then had risen significantly in price. And no explanation. Georgie is an excellent travel agent and always responded very quickly. She gave us a great price too, thanks Georgie.
The Holland America Line cruise was excellent as well and we felt it was worth paying extra for a balcony cabin. The main negative was that we paid for pre and post accommodation with Emerald and after many many weeks, we were told they wouldn't provide it. So we had to book our own accommodation which by then had risen significantly in price. And no explanation. Georgie is an excellent travel agent and always responded very quickly. She gave us a great price too, thanks Georgie.
There & Back Again 2
Rockies Grandeur and Alaska Inside Passage Cruise
Stephen, United Kingdom, Sep 2023
Can't fault the tour in any way. Tracey at Global Journeys was brilliant even with the complication of us booking from the UK. As for Valerie, our Evergreen tour guide, just excellent. Great knowledge and very entertaining.
Highlight after highlight in Canadian Rockies and Alaska 1
Grand Canada & Alaska Adventure
Neil and Kathryn, NSW, Australia, May 2023
Just returned from a tour of the Canadian Rockies and Alaska though Global Journeys. Every detail ran smoothly and the scenery, especially in Alaska, was simply stunning; Glacier Bay, College Fjord and Denali were particularly impressive. We also saw moose, caribou and grizzlies from close range (luckily from a coach). Georgie at Global Journeys handled read more our booking smoothly, with good communication at all times; well done and thank you!!
Canadian Rockies, Alaska and Eastern Canada Tour 1
Daniel and Catherine, NSW, Australia, May 2023
Just returned from our Canadian and Alaska tour and all aspects of the trip exceeded our expectations. There were so many highlights during the tour but a few standouts include the magnificent views during the Gondola trip in Banff, Scenery on the Rocky Mountaineer, Glacier Bay during the Alaska cruise and strolling through the streets in old Quebec read more City. Accommodation was of high standard throughout the whole trip and Evergreen tour directors and coach drivers went out of their way to ensure everything ran smoothly. A big thanks to Georgie at Global Journeys who was very helpful in organising the tour and quickly responded to any queries.
Tasmania 2
Ronda, WA, Australia, Mar 2023
Just completed our Evergreen Tasmanian holiday. I thought they could have organised something the day before and the day after arriving in Hobart. It was advertised as a 10 day tour but you had to pay extra for anything you did on these days. Apart from that enjoyed the trip. Thank you to Hannah for hassle free holiday. Looking forward to Finland.
Tasmania tour 1
Francisco & Margarita, QLD, Australia, Mar 2022
All the tour was very organized. Days departing and arrival. Hotels and food in general were very good. Nice view between cities. Driver very good knowledge and Director of the tour was also very organized. Maybe in Cradle Mountain would be better with one more day in the future, but in general was good. Thanks Francisco.
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