The Indian Pacific - Perth To Sydney Reviews
1 The Indian Pacific - Perth To Sydney reviews from past travellers that booked with Global Journeys.
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Indian Pacific Perth to Sydney - mixed feelings 0 Karyne and Patrick, NSW, Australia, Jan 2024
Our first leg from Perth to Adelaide was very good and warm-hearted. The crew provided clear instructions, were welcoming, attentive, calm, composed, engaging, interactive and present. Very special mentions to the following staff: Lee, Esther, Caleb, Andrew (he made great coffees). I would give it 5 star ratings all round. We missed the Karlgoorlie ...read more stopover but was given a refund. So we spent most of our days on the train except for Cook and Adelaide. We decided to give the Blue Mountains a miss as we had already been there many times.
We thought we would enjoy the rest of the journey on the train but we were very wrong to do so due to the changeover of staff at Adelaide that made the train journey very lack-lustre. The changeover of the crew from the Adelaide to Sydney leg was surprisingly and very significantly very poor and different in comparison. In the second leg, Nick was the standout staff for initiative and engagement with the guests. The poorest service came from Jessica - very disappointing. She was curt with very little eye contact with us and also was curt with the staff. The second batch of staff did not run smoothly and did not have the camaraderie and morale observed in the first leg. In taking our breakfast orders, Jessica interacted mostly with the other couple seated at our table and not with us… she took their orders and half-heartedly took my order (only when I asserted myself with an 'Excuse me, I would like to order!) and totally ignored and overlooked my husband’s orders although he was seated next to me.
We found this extremely strange behaviour. When she brought the shared toast for our table, she only spoke to the other couple at our table ‘this is for you’, no eye contact whatsoever with us. It made me quite uncomfortable and awkward. From this experience when the actual food arrived, the scrambled eggs were merely a torn-up omelette (it was very lack lustre and dry).
It was quite obvious in my observation that many in this team were merely functional and lacked the zest and joy of professional hospitality service compared to the first team.
Bed bunks also weren’t put back after breakfast, we had to wait and then look for a crew member to help us put it back up otherwise we were not able to sit in our rooms after an awful breakfast experience. The 2nd leg is a 2 out of 5 rating. This brings my overall travel experience rating down significantly as this is the final part of our journey.
We thought we would enjoy the rest of the journey on the train but we were very wrong to do so due to the changeover of staff at Adelaide that made the train journey very lack-lustre. The changeover of the crew from the Adelaide to Sydney leg was surprisingly and very significantly very poor and different in comparison. In the second leg, Nick was the standout staff for initiative and engagement with the guests. The poorest service came from Jessica - very disappointing. She was curt with very little eye contact with us and also was curt with the staff. The second batch of staff did not run smoothly and did not have the camaraderie and morale observed in the first leg. In taking our breakfast orders, Jessica interacted mostly with the other couple seated at our table and not with us… she took their orders and half-heartedly took my order (only when I asserted myself with an 'Excuse me, I would like to order!) and totally ignored and overlooked my husband’s orders although he was seated next to me.
We found this extremely strange behaviour. When she brought the shared toast for our table, she only spoke to the other couple at our table ‘this is for you’, no eye contact whatsoever with us. It made me quite uncomfortable and awkward. From this experience when the actual food arrived, the scrambled eggs were merely a torn-up omelette (it was very lack lustre and dry).
It was quite obvious in my observation that many in this team were merely functional and lacked the zest and joy of professional hospitality service compared to the first team.
Bed bunks also weren’t put back after breakfast, we had to wait and then look for a crew member to help us put it back up otherwise we were not able to sit in our rooms after an awful breakfast experience. The 2nd leg is a 2 out of 5 rating. This brings my overall travel experience rating down significantly as this is the final part of our journey.
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