Complaints Form
If you are dissatisfied with a travel service provided by us, you should in the first instance consider speaking directly with the staff member you have been dealing with. If you are uncomfortable with this or consider the relevant staff member is unable to address your concerns you can lodge a complaint with Global Journeys below.Peace Of Mind We are proud to be recognised by the following Associations
Global Journeys Ltd is a Full Member of The Australian Travel Industry Association (ATIA) the peak body for Australia's travel businesses and represents the majority of retail and corporate travel agents, tour operators, wholesalers and consolidators.
ATAS is National Industry Accreditation backed by ATIA. Global Journeys is recognised as a credible, professional travel business and we are required to annually meet the compliance benchmarks to our accreditation. ATAS Accreditation No: A11351.
Global Journeys is a member of the Travel Agents Association of New Zealand (TAANZ). All TAANZ members must meet strict membership & financial criteria and be subject to an annual financial review by an independent Bonding Authority.
Global Journeys is an Agency Member of the Cruise Lines International Association (CLIA), and every cruise consultant at Global Journeys is also individually CLIA qualified.
Global Journeys is an Associate Member of the Council of Australian Tour Operators (CATO). CATO members promote an ethical and sustainable style of travel and sign up to the CATO Quality Charter, ensuring the highest standards of supply and delivery of travel product.
