Trent was the quintessential guide/driver. He's friendly, knowledgeable and committed to providing for everyone's needs. He's also very calm under pressure.
There was confusion over the relationships between Under Down Under and Intrepid. When I went to board the Augusta II on Pieman River I was asked if I was with the Under Down Under tour. This had never been mentioned before and I said "No, I'm with the Intrepid Tour." Perhaps provide an explanation of this to tourists. (GJ: The cruise component of your trip must also be used in an itinerary by another Operator too. This is very common, unless the ship is charted exclusively for your journey).
The name "Taste of Tasmania" indicates a foodie tour, but food is only a very minor aspect of it. I suggest changing the name to reflect the true content; perhaps "A Lap of Tasmania."
Bronte Park was beautiful and a great nights accommodation. However, the tea and coffee provided was very old and undrinkable. Perhaps remind them to change these regularly. Our accommodation at Strahan left a bit to be desired. There were fleas in the carpet, the soap dispenser in the shower was broken, and we couldn't connect to the "free wifi."
We had been told we'd be picked up to go to a play that I was really looking forward to, about a convict escape from the area. But we weren't picked up because the driver had to take others or they would have been late. This was very disappointing as I had been greatly looking forward to this, being an historical fiction author and writing about convicts.
Our room at the pub in Waratah wasn't really what we were expecting. I knew Bronte Park was bathroom share, but we weren't expecting it at Waratah. Also we had 2 single beds instead of a double. Power cords in the room were piggybacked on piggybacks. I doubt this would comply with fire regulations.
I questioned the guide's judgement in leading the others on a long walk at Cradle Mountain in pouring rain, knowing there was flash flooding. However he knew the terrain better than me.
In Launceston we were dropped at our accommodation only to find 4 of us had no reservations and the hotel was fully booked. Trent and office staff eventually found us new accommodation. It seems the on call office staff member had left his computer at work so had to go and get it before he could assist us, lengthening the delay.