Seeing all the unique animals such as giant tortoises, marine iguanas, penguins etc was fantastic. The tour was well organised and run fairly smoothly. However, our various daily guides could have been more enthusiastic and knowledgeable. They showed us everything we expected (except the volcano on Isabella) and provided basic information. Some friends on a similar tour with a different company had guides who were genuinely interested and excited to be talking about "their" home and its animals, as well as stories and details about the history of the islands and the culture. We enjoyed the trip, but they had a great "experience"! Our tour also needed to offer more optional excursions. We had too many "free half days" with nothing really offered to fill the time, yet we found out later there could have been various activities available.
Reply from Intrepid:
We would like to thank you for sharing your experience with us. Information such as yours is valuable to us as it assists in identifying areas which may require improvement whilst also serving to highlight areas where we are meeting if not exceeding your expectations. It is therefore disappointing to learn that there were certain aspects of your experience which served to blemish an otherwise ideal experience.
Whilst the daily local leaders are employed by the Galapagos National Parks we do work closely with, we have passed on your feedback to the necessary personnel as to where they can benefit from additional coaching. We would like to reassure you that everyone from our head office team, to our local operator, our local leaders and suppliers endeavour to provide a trip which not only lets you see a wonderful country but really experience it. As such, we sincerely appreciate your constructive comments and suggestions like your free time during the trip which have been shared with all the appropriate personnel within the business to review.
Despite this issue, we hope you have some wonderful memories from your time in this very special part of the world.