I had booked AAT Kings' Tasmania tour (6 day tour from 29 Dec 18 to 3 Jan 19) through Jemma of Global Journeys. I was impressed by Jemma's efficiency and professionalism.
My husband and I had an enjoyable holiday in Tasmania, however, if AAT Kings could make more of an effort on the following items, it would enhance and sustain its brand and image.
1) Ensure accuracy of its documents prior to being sent to its customers (I needed to send an email to Jemma prior to the commencement of the trip and requested confirmation on the pick up venue on first day of the tour).
2) Incorrect information listed on the documents resulted in 4 customers being unable to assemble at the correct pick up venue (Travelodge Hobart) at 2:00 pm on the first day of the tour, so they missed out on visiting 2 spots and the driver needed to drive back to the Travelodge to pick them up. This incident shortened our time for sightseeing (visited Hobart's down town...) as the welcome drinks started at 6:00 pm.
3) Time for bag collection was at 7:00 am (4 days) and 8:00 am (1 day), the former collection time gave us discomfort as we needed to wake up at 6:00 am at the latest so as to meet AAT Kings' request. We needed rest on our holiday, however, this request put us under pressure ...
4) Most of the hotel accommodation arranged was pretty good except "Travelodge", the grading of the motel does not meet AAT Kings' brand.
Most of the food arranged together with service rendered by the Travel Director and Driver were good.
I would consider both Global Journeys and AAT Kings in the future as they offer value for money.