Privacy & Online Security

Security policies & procedures we have implemented to protect your privacy

Global Journeys protects the privacy of all of our customers when visiting our Internet Web site, www.globaljourneys.com ("the Web site").

We have developed a privacy policy to keep you informed of what information we may collect from you, what this information will be used for, with whom such information will be shared, and the security procedures we have implemented to protect your privacy. The information collected includes information that can be linked to a specific individual, such as name, address, phone number or email address.

 

We Do Not Sell or Rent Your Personal Information to Anyone

When you enquire or make travel arrangements with Global Journeys and you provide information about yourself, we use this information to complete your booking, fulfill any customer service requests and provide promotional information via email. We do not share this information with outside parties except to the extent necessary to complete your booking and fulfill your travel arrangements.

Such other parties may include, but shall not be limited to, appropriate airlines, credit card merchant services, and our reservation systems.

These service providers will disclose information about your traveler profile to hotel, airline, cruise, rental car, and other travel suppliers whose products you have purchased. Although Global Journeys attempts to select travel suppliers that are reputable companies, we have not placed limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the information privacy practices of any travel suppliers whose products you purchase on www.globaljourneys.com. In addition, these travel suppliers may also contact you as necessary to obtain additional information about your confirmed reservation.

We use your physical address, email address or telephone number to respond when you submit an enquiry or suggestion.

Global Journeys may disclose the information that we collect about you when we have reason to believe that it is necessary to identify, contact, or bring legal action against persons or entities who may be causing injury to you, to us, or to others. We may also disclose your information when we believe the law requires it.

 

Security

The importance of security for all information associated with our customers is of utmost concern to us. However, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we will use reasonable efforts to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us. In order to protect the information stored in our systems, we have implemented security measures, including data encryption technology and firewalls.

When you book tours on www.globaljourneys.com a secure server is used. Global Journeys uses industry standard data encryption for transmission of any personal information including credit card details you provide online. Known as SSL (Secure Sockets Layer) protocol, you can check this is active by looking for the padlock symbol on many browsers. SSL allows a secure connection between your web browser and our web server, using a private (or secret) key to encrypt the information.This encryption provides greater consumer protection than many forms of offline credit card payment.

Global Journeys makes no warranty in respect of the effectiveness of encryption used and Global Journeys is not responsible for events arising from unauthorised access of the information you provide.

If you choose to pay by credit card, your card details are not stored by Global Journeys. They are temporarily passed via a 128bit SSL connection to our Merchant provider (EWAY) who transacts the payment directly with our bank (NAB in Australia & ANZ in New Zealand).

 

Third-Party Links

The Web site may contain links to Web sites operated and maintained by third parties over whom we have no control. The information practices of those Web sites are not covered by this privacy policy. Any information you provide to third-party Web sites or that we provide in relation to travel reservations you made will be governed under the terms of each such Web site's privacy policy. We have no responsibility or liability whatsoever for the content, actions, or policies of third-party Web sites. We encourage you to read the privacy policies of all third-party Web sites that link to the Web site, because such privacy policies may be materially different from this privacy policy.

 

Privacy and Your Personal Information

Global Journeys collects information about you that you voluntarily provide. Although some information is needed in order to process and fulfill travel requests, many areas of www.globaljourneys.com can be accessed without providing any personally identifiable information.

 

To Make Travel Arrangements

To make travel arrangements; we will collect personal information from you, including your name, your mailing address, your phone number and email and payment information, including your credit card number, card type, cardholder name, expiration date, and billing address. Personal information may also be requested when you become a member, for sweepstakes entry, to receive newsletter or special information, or to receive a copy of a brochure. Global Journeys collects this information such as your full name, email address, and/or contact information whenever you contact Global Journeys or provide feedback through www.globaljourneys.com

Global Journeys uses commonly employed Internet technologies to collect additional information. For example, Global Journeys uses "cookies" to determine how users reach the Web site and to track general usage patterns once a user is on the Web site. This information is collected and analyzed in the aggregate in order to improve the function, content, overall appearance, and capability of the Web site. "Cookies" are small pieces of information that are transferred by a Web site and stored by your web browser on your computer's hard drive. Most Web browsers automatically accept cookies; however, you can always choose not to accept a cookie by changing your computer preferences to refuse cookies or to prompt you to accept each cookie. Although Global Journeys requires that your web browser accept cookies to access the Web site, Global Journeys does not store any personally identifiable information in them.

Global Journeys collects certain technical information from your computer each time you request a page during a visit to www.globaljourneys.com . This information is collected from your computer's Web browser to enhance your experience on our Web site and may include your IP address, operating system, web browser software (e.g. Safari, Firefox or Internet Explorer), screen resolution, and referrer Web site.

When you are on the Web site and are asked for personally identifiable information, you are sharing that information with Global Journeys only, except as set forth elsewhere in this privacy policy.

Promotions that run on our Web site may be sponsored by companies other than Global Journeys, or may be co-sponsored. Some or all data collected during a promotion may be shared with the co-sponsor(s). If data will be shared, you will be notified prior to the time of data collection or transfer. You can decide not to participate in the promotion if you do not want your data to be shared.

You may receive emails from us about special promotions, feedback, contests, tour specials, trip information, or other travel opportunities with Global Journeys. To assess the effectiveness of these emails, we may attach a Web beacon that provides confirmation when you open an email from www.globaljourneys.com . This only occurs if your computer supports such technology.

 

Questions, Comments, or Concerns

If you have questions or comments about this privacy & security policy, or if you are concerned that we have not followed the principles set forth in this policy, please send an email to us at info-au@globaljourneys.comor write us at: Global Journeys, Attention: Online Coordinator, P.O. Box 1667, Noosa Heads, QLD 4567 Australia.

 

Other Information You Should Know

This Privacy & Security Policy was revised and posted on www.globaljourneys.com on July 1st, 2014. Global Journeys may, in its sole discretion, revise this policy at any time and all such revisions shall be effective when posted. No prior notice of changes will be posted or emailed to users. Use of the Web site after such changes are posted shall constitute acceptance of such changes.

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