FAQ's: Before You Book

Answers to common questions regarding booking your tour or cruise with Global Journeys

General questions
Can I book a trip that is departing beyond the dates you have on your website?

No. But don't worry we have the most up to date pricing and itineraries, often even before the brochures hit the shelves, so if you can't see a date for next season on our site - then it hasn't been released yet.

Can I book from anywhere?

Yes. You can book our trips and cruises from anywhere. Please be aware that all trips are in english and at present we only provide prices in Australian and New Zealand dollars.

Can you tell me when departures for 2020 will become available?

Generally trip departures for 2020 are released at different times during the year depending on the destination. We've put a little table together below to help make it clearer.

Dates Released
Europe and Britain - Summer Departures
August (Previews*) September (General Release)
Europe and Britain - Winter Departures
April / May
Canada & USA
River Cruises
Jan (Previews*) - April (General Release)
Ocean Cruises
Regularly throughout the year
May / June
New Zealand
February / March


* To confuse things, Operators sometimes release "Preview" brochures with a subset of trips that you can book early. This subset is generally made up of their most popular trips likely to sell out quickly. These are released a month or two before the general release date.

Can we get a brochure mailed to us?

We do not mail out brochures. Our website provides you with all the itineraries, prices and destination information contained in over 230 brochures along with trips Operators couldn't fit into their printed brochures. If you wish to view the electronic brochure, then a link to it is available on each itinerary page (click on the brochure image).

When will I receive my travel documents?

Travel documents, including any paper tickets, e-tickets, e-docs, itineraries and other information, are emailed to you approximately two to three weeks prior to departure from your country of origin provided full payment has been received.

How is my airfare determined if I purchase my flights through Global Journeys?

Flight prices are quoted at the best price available at the time you make the reservation. An additional non-refundable deposit is required for air booked in conjunction with any land tour or cruise (i.e. air-inclusive holiday). However, once your airfare is confirmed, and Global Journeys has received your full air and trip deposit, your air-inclusive holiday price is guaranteed.

Flights are only available when booked in conjunction with a tour or cruise. Any revisions or changes to your airfare after receipt of full land and air deposit are subject to revision fees and/or airline imposed charges or cancellation fees. Please ask if any such charges apply before making changes, as all changes at your request are payable by you.

Can I earn Frequent Flyer points if we book our flights with you?

Frequent Flyer points may be applied to airfares, but it is subject to the terms and conditions of the Frequent Flyer programme. Please note Frequent Flyer points can not be used to upgrade your flights.

Are there any discounts or money savings offers to take advantage of?

Global Journeys offer exclusive savings and discounts to help you stretch your money further, including all applicable savings offered by each Operator including Earlybird Specials, Early Payment Discounts, Young Traveller Discounts just to name a few. All these discounts will automatically be included in your quote to achieve our best possible price. Our own additional exclusive deals are shown on each itinerary page.

Do I need travel insurance?

Global Journeys strongly recommends that all clients have an insurance policy in place to ensure your peace of mind before and whilst travelling. It's important that you protect yourself in case of trip cancellation/interruption should unforeseen circumstances prevent you from travelling as planned, travel/baggage delay or loss of baggage and medical expenses.

Please visit our Travel Insurance section for further information.

Guided touring questions
Will I be travelling with people from other countries?

It is quite typical to find 6-10 different nationalities on any one tour. You'll forge new friendships with other guests from Australia, America, Canada, Europe, New Zealand, South Africa, Singapore, Japan, and UK. All tours and river cruises are English guided only.

How and when can I find out if the tour I am interested in will definitely depart?

Find the tour(s) that you are interested in and select from the available dates, we will then email you a quote for that date letting you know the availability and whether it's a 'definite departure'. If it's not, we'll also let you know the closest available date that is definitely departing.

When can I purchase optional excursions?

Your Tour Guide will go through the optional excursions for purchase while you are on tour. You may choose and purchase any optional excursions at that time. A list of optional excursions will be included in your documents for review prior to departure. Note: There are a limited number of Operators that allow you to pre-book excursions before departure. Information on how to do this will be provided once your booking is confirmed.

What size is a triple room?

A triple room is the same size as a twin-share room. It will have beds to accommodate three people. If there are only two beds, a rollaway bed is normally used.

Can I request special dietary meals?

Most Operators can accommodate passengers who prefer a vegetarian diet and can assist with diabetic, gluten free and other medically recommended diets. Please advise at time of booking. Operators generally are unable to supply meals in accordance with strict religious requirements.

Even though our tour starts and ends in London, are we able to join (or finish) the tour in another city?

With most tours you can - however generally Tour Operators won't offer a reduction in the trip price if you do. Please ask at time of enquiry.

I want to do a tour of Europe, when is the best time to go?

Global Journeys have included a weather indicator for each month of the year - you can find this on each itinerary page.

How much time will I spend on the coach?

Depending on the itinerary and the destinations you are visiting this will vary. All trips will include comfort stops.

How much time will I spend at each destination?

This varies based on each itinerary. At times you'll have the opportunity for a picture stop and talk by your tour guide, other times you'll have a number of hours to visit key attractions. On some tours you'll have multiple night stays in the one destination giving you ample time to explore in your own time.

What is the difference between a Tour Guide/Director and a Local Guide?

A Tour Guide/Director will accompany you throughout your journey. Some indepenent trips use Local guides in each city to give you in-depth information on the culture, history and attractions of the region. If you choose to book pre or post accommodation or tour extensions your Tour Guide/Director may not accompany you during this part of your holiday.

Is there an option to buy a type of 'cancellation protection' when we make a booking?

Some tour operators provide an option where you can pay an extra non-refundable amount when you deposit your trip which gives you additional protection if you have to cancel before or during your holiday. Each policy is different, read about them below. If you wish for us to include this in your quote then please let us know before making your deposit.

River cruising questions
There are so many different river cruise operators, how do I make sure I choose the right one?

Deciding who to travel with is not an easy task. If you've travelled with a particular river cruise Operator before, and you loved the trip then it's not such a hard decision, and most of them have a special 'frequent traveller discounts' for repeat clients. When pricing your quote we'll take this into account. To help you compare River Cruise operators we have provided you with a quick guide which you can find here: Compare River Cruise Operators.

I want to do a European river cruise, what's the best time of year to go?

The most popular time to visit Europe is early summer, especially June and July. Part or all of August is often considered part of the low season in many cities (except for Paris, where it's July). Europeans go on vacation at this time, which means the beaches are packed, but the cities are devoid of locals and replaced by travellers. From August 15 to 31, most European cities either close down entirely (Rome is the most notorious) or go on severely shortened hours. From mid or late November through Easter (except for Christmas week) is low season in most places. However there are some great river cruises which allow you to take in Christmas time in Europe, something very unique. The Shoulder Season usually includes Spring (Easter through mid June) and Autumn/Fall (late September to mid or late November). Global Journeys have included a weather guide for each month of the year - you can find this on each itinerary page.

I'm a solo traveller, do river cruises cater for me?

For a single traveller who prefers the privacy of their own room, single accommodation can be requested. A single supplement normally applies (unless there is a special on) on normal twin-share rooms.

I'm thinking of joining a river cruise from Amsterdam to Budapest, should I try to secure the port or starboard side of the ship?

Because most of Europe's historic towns and cities are often located on or close to the main rivers, it makes no difference which side of the ship you choose. There's always plenty to see along both sides of the river. Remember that Europe is very compact - you only have short distances to travel between towns (and even between countries).

I have special food requirements, will I be catered for?

All meals onboard are prepared by accomplished chefs and consist of local food adjusted to suit the tastes of international passengers. Generally that will include a buffet breakfast, and in Europe a buffet lunch. On the Yangtze, a mix of Western and Chinese dishes are generally offered. Dinner is generally a multi-course meal. If your vegetarian, on the first day of the cruise you need to make the Tour/Cruise Director aware of this so they can advise any chefs onboard the ships. However if you need gluten free meals you'll need to let us know beforehand so we can advise the Operator. Gluten intolerant passengers will also need to make the Tour/Cruise Director aware of your requirments, on the first day of the cruise.

How do I get to the cruise starting port?

Global Journeys can arrange for your flight into the city where the tour starts, or any other city if you wish to have pre-cruise touring days. This applies to the end of the river cruise as well if you wish to stay on, or extend your holiday.

Should I arrive a day or two ahead of the departure date?

Flying in on the same day as your river cruise departure does reduce your holiday expense, however flying in a day early lowers your stress level and is recommended. If you are cutting it close, a flight delay or cancellation could be a disaster. It is your responsibility to meet the ship, and a last-minute flight/transfer to the ship's next port won't be cheap. A night in a hotel before your cruise can also help you unwind and enjoy your first day on the ship.

When should I book shore excursions?

Your river cruise will stop at several ports. When it does, you are free to do what you like. You can go exploring on your own arouund town or join go on an organised excursion. Many of the Operators on our site offer various options (and mostly at no additional charge). These options could include walking tours at night, cycling tours, historical walks and gastronomic discoveries.

If this is your first river cruise we would recommend that you orgnaise any shore excursions while onboard with the cruise operator. Besides the convenience you can also rely on the transport provided & there's no chance that you will miss the ships' departure. (They will not wait for you if you are delayed on a private tour).

What happens in the evening, are we cruising during the night?

River cruises journey during the night and day. Some evenings local entertainment is provided onboard after which they disembark and the ship usually leaves the port, while you are dining, socialising and sleeping.

At each stop, am I able to wander on my own or do I have to join the guided tours?

You can do your own thing or join one of the groups to do a personalised walking tour. There is time to wonder on your own, go back to the ship for lunch or enjoy lunch at one of the local cafes. Sometimes included day trips take most of the day.

I've heard there is an option to buy a type of 'deposit cancellation protection' when we make a booking? What's that all about?

Most of the river cruise operators provide an option where you can pay an extra non-refundable amount when you deposit your river cruise which gives you additional protection if you have to cancel your cruise before or during your holiday. Each operators policy is different, read about them below. If you wish for us to include this in your quote then please let us know before making your deposit.

I have trouble with sea sickness on ocean cruising, am I likely to have the same problem with river cruising?

Sea sickness is not a problem on a river cruise as the ships are designed to virtually glide along & so you hardly realise you are moving. (Typically 12-15 mph cruising speed). The fact that you can see both banks of the river also means sea sickness is a rarity as there is no sense of a moving horizon.

I will be cruising during the Summer, do the ship's have swimming pools on board?

Because the ships are restricted in size to enable them to navigate the rivers and locks, there is not sufficient space for full size pools, but some have spa pools and internal pools available.

The Small Print
We’ve tried to make this FAQ guide as accurate as possible, but it is general advice and each tour and cruise Operator has their own rules and regulations. We've outlined those in the FAQ section on each Operator page. Please double check the essentials like visas, health and safety, airport information etc with the relevant authorities before you travel. Global Journeys takes no responsibility for loss, injury or inconvenience caused as a result of the information provided above.

Plan Your Journey

Your guide to planning your next adventure with Global Journeys!