Coronavirus & Your Travel Plans

We're working closely with our operators for the most up-to-date information and are monitoring the ongoing effects closely. Our guide below should help with many of the questions you may have.

Will my trip still go ahead?

As a general rule, Operators are cancelling departures up to 3 months ahead on a rolling basis. It's likely many guided tours and cruises due to depart in 2020 will not go ahead, but that may change.

 

What's the outlook?

We'd all love to know, but no one does unfortunately. The outlook may improve or worsen at anytime. Let’s hope it improves sooner rather than later!

 

I'm worried, should I cancel my trip?

Our advice is not to cancel your trip - at least until the last possible moment before cancellation fees kick-in. Operators are temporarily updating their cancellation policies in response to the situation as it evolves.

 

Why shouldn't I cancel my trip?

The health of every traveller is the top priority of all our Operator partners, and they will cancel the trip if they believe there is any risk (based on the most up-to-date information, from the World Health Organization (WHO)) to travel. In many cases, if the Operator cancels the trip, they are offering to transfer your monies paid to departures in the future. If you cancel when the trip is going ahead, depending on the notice given, cancellation fees will apply.

 

Are Global Journeys charging any cancellation fees?

No.

 

So do I wait to hear from my Travel Advisor?

If your trip is being cancelled by the Operator, then we will contact you with your options. If you haven't heard from us, then your trip (at this point in time) is still departing as scheduled.

 

I want to cancel anyway. What do I do?

Email your Travel Advisor and she will let you know the cancellation policy currently in place by the Operator. If your trip isn't departing for many months and your balance is not due in the near future, then she will reply asap, but we are prioritising emails based on closest departure dates. Please be patient.

 

I want to cancel and I've booked flights - will I lose that money?

Firstly you should check your insurance policy. The airline may have recently adjusted its cancellation policy, so contact the airline if flights have been booked directly with them, or your Travel Advisor if booked through an agency (which could be us), for advice on applicable fees. If flights are cancelled, then it's more than likely your tour operator will not compensate you for the fees charged by the airline.

 

How long before I receive a refund?

That is out of our control and entirely up to the Operator you are travelling with. Some Operators are processing their refunds pretty quickly, but others are taking a month or two. Of course, we, and the Operator, would prefer you to defer your deposit to a date next year to support our industry, and to secure your place for when things are sure to turn around and there will be no availability in 2021/22.

 

I'm still not sure what to do?

We can't tell you whether to travel or not, but you've got your Travel Advisor here to lean on - she's armed with all the latest information from each Operator, and is here to help you. It would be best if you emailed her with any questions, and she'll get back to you asap. Please understand she may be busy at the moment, so please be patient.

 

 

Final note, before you make any decisions about your upcoming holiday, we suggest you keep an eye on the Smart Traveller website which is continually updated with the latest government guidelines on travel and destinations.

 

Peace Of Mind

We are proud to be recognised by the following Associations

AFTA

Global Journeys Ltd is a Full Member of the Australian Federation of Travel Agents. All AFTA members pledge themselves to conduct their business activities in a manner that promotes the ideal of integrity in travel and agree to act in accordance with the Principles of the AFTA Code of Ethics.

ATAS

ATAS is National Industry Accreditation backed by AFTA. Global Journeys is recognised as a credible, professional travel business and we are required to annually meet the compliance benchmarks to our accreditation. ATAS Accreditation No: A11351

TAANZ

Global Journeys is a member of the Travel Agents Association of New Zealand (TAANZ). All TAANZ members must meet strict membership & financial criteria and be subject to an annual financial review by an independent Bonding Authority. All members participate in the TAANZ Bonding Scheme for the protection of the consumer.

CLIA

Global Journeys is an Agency Member of the Cruise Lines International Association (CLIA), and every cruise consultant at Global Journeys is also individually CLIA qualified.

CATO

Global Journeys is an Associate Member of the Council of Australian Tour Operators (CATO). CATO members promote an ethical and sustainable style of travel and sign up to the CATO Quality Charter, ensuring the highest standards of supply and delivery of travel product.

Plan Your Journey

Your guide to planning your next adventure with Global Journeys!