Kirra Tours

Choose from 12 Kirra coach tours & small group tours and read 15 in-depth Kirra reviews from past clients of Global Journeys. When you book your Kirra tour with us you'll enjoy exclusive online savings, a dedicated travel consultant to look after your booking and the best price guaranteed!

Kirra Reviews: (15)
Tours on Sale: 12
Accommodation: 3.5-4.5 Star
Average Age: 55+ years
Types: Coach Tours & Small Group Tours
Max Group Size(s): 48 & 24
Budget: Premium & Low Cost
Destinations: New Zealand
15 Kirra Tour Reviews Read the reviews for Kirra from Global Journeys' past travellers

Summary

Average 4.5 out of 5 based on 15 user reviews.

Overall Rating
Value
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Accommodation
Pace
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Optionals
Global Journeys
VIC, Australia
Mar 2018
2 Trips
“Great country to tour but not with Kirra Tours”
Value
Guide
Accommodation
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Booking With Global Journeys
Let me first say that I have booked previous tours with Global Journeys and they are brilliant! ‘Hannah’ cannot be more helpful and attentive. Even when I had issues with holiday documentation not arriving (Kirra Tours) had given delivery company wrong number, Hannah was quick to make enquiries on our behalf. Kirra Tours provided a really good itinerary which covered all the key places in New Zealand and the hotel accommodation and meals were fine.

What let them down was a lack of tour director! The coach driver ‘Andrew’ did a good job of driving, however he was no Tour Director! Yes, that’s right, all there was was a coach driver, no Tour Director on board. We received no pre-tour documentation listing optional extras. There was merely an iPad passed around on the day and we were told to write down what we wanted. There were a few elderly ladies on the tour who didn’t even know what an iPad was! There was no Tour Director on board to explain. Each day there was a simple piece of paper placed on the bus door telling checkout times etc, these were not explained very well and often times were changed without notice.

Our driver was knowledgeable about NZ however often drifted into conversation about truck/bus (mechanics!) Some of the elderly ladies had not been on a tour before and had no idea what was going on, as nothing was explained clearly! They had to rely on us (not our job). I did ask about dinner time one night and the driver asked me “what’s the point of putting the information on the door if no one reads it”.
Even the small issues of having no one on hand, (usually a job of the driver) helping people off the bus! The driver would just sit and watch them struggle down the steps. In a competitive tourism business Kirra Tours need to pick up their ball game. I will continue to book through Global Journeys but never again with Kirra Tours.
Reply from Kirra:
Thank you for your feedback following your recent tour of the North Island with Kirra. We were very disappointed to read your comments regarding the attitude of the Coach Captain who guided your tour. Although it is common practice in New Zealand for tours to be escorted by a Coach Captain only, we are introducing on-board Tour Concierges on our Classic Plus tour series in the 18/19 tour season who will work alongside the Coach Captain to ensure the smooth operation of our larger tour groups.

We have looked into the tour you mentioned in your feedback and it would appear that this Coach Captain was assigned to this trip at the last minute following a sudden illness to the original driver guide. Due to this tour departing at a busy time of year, our coach company had no option but to engage the services of a Coach Captain who was not fully familiar with Kirra’s procedures. It would appear that the service he provided fell short of both your as well as our expectations and for this we must apologise.

We recognise the importance of the driver guide to the overall enjoyment of our coach holidays and this is generally an area in which we excel. Please accept our apologies for the problems encountered as a result of the above. We hope that we may have the opportunity to prove ourselves to you again, should you choose to travel to New Zealand again in the future. Regards. The Kirra Management Team


NSW, Australia
Jan 2018
“I can’t fault the trip.”
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Booking With Global Journeys
I can’t fault the trip. It was my first time travelling alone and the travellers made me very welcome and included me. The accommodation was superb, except the first night at Wellington did not have an aircon. I managed with a fan but the coach driver didn’t even have a fan. It was a pity because the hotel was excellent otherwise with lovely food.

People do need to be aware that most of Hobbiton is uphill. There was a couple of people who struggled with the walk.
QLD, Australia
Apr 2017
1 Helpful Vote
1 Trip
“Tour guide / driver service needs big improvement”
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Booking With Global Journeys
I went with my mum and sister for a Southern Panorama tour of New Zealand with Kirra. Overall experience was good but the driver / tour guide was the biggest let down. I had the unfortunate situation where my mum forgot one of her medication. You would have thought the tour guide driver would have compassion in trying to help me with finding a doctor or advising me where to go to look for help in his country. No! Instead of any of the above he meant to do he was mean and simply don't want to know. He was not helpful at all. Mind you my mishap would not have caused him any interruption with his schedules, so not sure why the treatment I received. There was no compassion, no cheerfulness at all. I did not see him once offered his hand to anyone in our group who are elderly and not too agile when getting in and out of the coach. While he is very knowledgeable about the places and good with his driving, I reckon he is in the wrong job of being a tour guide.

Fortunately for my family, the other tour members and the other New Zealander's I met on the trip were very kind, friendly and helpful. I actually burst into tears when a pharmacist I went to at Dunedin was so kind, reassuring and supportive of my predicament. She helped me to sort out mum's medication and I am exceedingly grateful. The Scenic Hotel chains in this tour is the best both quality of their food and accommodation. The one in Queenstown is the least impressive. NZ is a magical place and I will return, just hoping to have the good fortune to have someone nice as our tour guide next time. Not sure if it's only tours in NZ, in Europe and Asia their tours normally have the tour guide and driver as separate persons not combined duties like this one, it could be the tiredness hence the attitude of this driver but if that's the case he is in the wrong job.
Reply from Kirra:
Thank you for your feedback following your South Island tour with Kirra. We were very disappointed to read your comments regarding the attitude of the Coach Captain who guided your tour. It would appear that the service he provided fell well short of both your and our expectations and for this we must apologise. Please be assured that this matter has been addressed directly with the Coach Captain concerned.

Unlike Asia & Europe where Tour Directors are the norm due to the various languages encountered whilst on tour, it is common practice in New Zealand for tours to be escorted by a Coach Captain only. Having said that, Kirra are introducing on-board Tour Concierges on our Classic Plus tour series in the 18/19 tour season who will work alongside our Coach Captains to ensure the smooth operation of our larger tour groups.

We recognise the importance of the driver guide to the overall enjoyment of our coach holidays and this is generally an area in which we excel. Please accept our apologies for the problems encountered in this instance. We hope that we may have the opportunity to prove ourselves to you once more should you choose to travel to New Zealand again in the future. Regards, The Kirra Management Team


VIC, Australia
Feb 2017
2 Trips
“Lovely trip in NZ”
Value
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Booking With Global Journeys
NZ is a wonderful country, every day we saw beautiful landscape. The fellow travelers are nice people and the coach captain, Dennis, is great. We enjoy the trip so much, from the booking with Global Journeys till the end of the trip. (GJ: This itinerary has been amended in 2017)
QLD, Australia
Dec 2016
3 Helpful Votes
“Amazing relaxing but thorough South Island of New Zealand tour.”
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Booking With Global Journeys
From start to finish Global Journeys were extremely professional and efficient. All of our group were friendly, mixed races such as Australia, Wales, Germany, Singapore, England, India and America, ages 23 to about 70. Our bus driver/ tour director was very diligent ensuring we were all back on the coach after each stop. He was extremely informative about every aspect of the South Island of New Zealand. Throughout the trip he kept the coach clean inside and out. The meals were superb accounting for every taste and dietetic needs and all accommodation was excellent. I would recommend Global Journeys to everyone and Kirra Tours for their wonderful tour. Look at the photo of where we took a steam boat ride to dinner!
View All 15 Kirra Tour Reviews
About Kirra Why you should choose to travel with Kirra on your next holiday
Why Choose a Kirra Tour
Why Choose a Kirra Tour?

Offering a range of tours from their Highlights Coach Tour Series to the Ultimate Series means that you can see all New Zealand has to offer at a pace and budget that suits. Kirra Tours include all the must see experiences and with many varied sightseeing options ranging from cultural experiences to unique kiwi adventures included in their coach tours, you will see and do plenty. Kirra also make sure you have free time to explore and choose options that suit you. The team at Kirra look forward to sharing with you a New Zealand experience of a lifetime.

Premium Coach Travel
Premium Coach Travel

At Kirra, we want you to get the best touring experience. Therefore each of our coaches offer large panoramic windows for easy viewing, dual entry for easy access, onboard restroom and daily seat rotation, giving you the chance to mix with your fellow travellers. Safety is also a huge priority for us and this is why we can assure you that all of our vehicles are no older than 5 years old. Our personalised fleet of Kirra Coaches will have you travelling in Enviro 4 & 5 star vehicles all fitted with individual seat belts.

Our Knowledgeable Coach Captains
Our Knowledgeable Coach Captains

All Kirra Coach Tours are fully hosted by a friendly & experienced Coach Captain, who will not only provide insightful commentary to give you a better understanding of New Zealand, but will also make certain that you are taken care of at all times whilst on the road, ensuring that your time with us is completely stress free and memorable. All of our Coach Captains are handpicked to represent Kirra, based on their road safety record and passion for New Zealand. Every year our drivers go through an extensive training program to ensure their knowledge of the latest attractions is up to date. Our drivers look forward to sharing a piece of their New Zealand with you.

Offering You Freedom & Flexibility
Offering You Freedom & Flexibility

Most of our Kirra Coach Tours include free time for you to explore more of each location. Depending on the level of freedom you are after, we can offer you a choice of tours with a large number of inclusions, to tours with limited inclusions which give you more free time. We recommend that you speak to your Coach Captain regarding joining one of our fantastic optional tours and activities, or alternatively, you can choose to explore on your own, sleep in, shop or have a drink at the pub with the locals.

Don't Miss A Thing
Don't Miss A Thing

We have a large selection of tours tailored to budgets, durations and destinations, and all of our tours ensure you see all the iconic sights and attractions throughout New Zealand. You won't get stuck in queues or miss out on any of the attractions as everything is prebooked for you. On arrival you simply jump the queue with your Coach Captain and enjoy the experience. Let us take care of you every step of the way, we take care of everything so you can enjoy a relaxed and worry free holiday and start enjoying yourself the moment you arrive. Kirra offers a complete package which includes all of your New Zealand travel arrangements, including transfers, meals, comprehensive sightseeing and speciality activities.

Kirra FAQ's Some of the frequently asked questions Kirra receive from their clients
Will the coach be comfortable and modern?

Each of our coaches offer large panoramic windows for easy viewing, dual entry for easy access, onboard restroom and daily seat rotation provides everyone a chance to mix with fellow travellers. Safety is also a huge priority for us and this is why we can assure you that all of our vehicles are no older than 5 years old. Our personalised fleet of Kirra Coaches will have you travelling in Enviro 4 & 5 star vehicles all fitted with individual seat belts.

What documentation will I receive?

Once your tour is fully paid for, we will email your tour itinerary to you so you that have a copy on hand including your arrival instructions. This generally happens around 30-40 days out from your tour start date. On arrival in New Zealand you'll be met at the airport and you'll then receive a receive your travel kit including travel bag, ticket wallet, maps and itinerary.

What standard of hotels would I stay in?

Kirra Tours uses a range of hotels on our coach tours, with the standard varying depending on the style of tour.

  • Ultimate Tours: 4 – 4.5 star
  • Classics Tours: 3.5 – 4 star
  • Highlights Tours: 3 – 3.5 star
Who travels on Kirra tours?

Your travelling companions are likely to be from any parts of the globe. Whilst predominantly Australian, they are likely to also be from the UK, Western Europe, the USA, Canada and many New Zealanders as well. Each year Kirra Tours identifies guests from between 35 and 40 countries which further enhance everyone's holiday experience and the establishment of friendships around the world.

How many other people will I be travelling with?

Depending on the tour you choose and the time of year you are travelling our group sizes can vary from fewer than 21 people up to 48 people, so there is a great opportunity to mingle and make new friends.

Do I need to tip?

Tipping is not normally expected in New Zealand. If you have been given exceptional service, tipping is certainly acceptable and the amount discretionary. Some restaurants may add a surcharge for weekends and/or public holidays, which will most likely be displayed on their menu.

Can I share a room if I am travelling alone?

We encourage those travelling solo to join us and the many other travellers on our tours as we showcase New Zealand. We offer all single travellers 2 options. Guarantee a single room by paying a single supplement. This will provide you with sole occupancy of a room with a queen or double bed each night; or we will match you with another traveller of the same gender on a twin share basis. If there are no other single guests on the tour, you will have a room to yourself at no extra cost

Can I travel with children on Kirra tours?

Yes, Kirra will take care of the whole family when travelling with children 2-15 years of age.There is a reduction in the tour price depending on how many adults are travelling. We will outline the costs in your quote.

What clothing should I pack?

New Zealand generally follows an informal dress standard in bars and restaurants on most occasions. We would suggest smart casual clothes, which will be acceptable in most restaurants and nightclubs. If you are planning on eating at fine dining establishments you will need to dress accordingly. You should always pack clothes, which allow you to layer in the event of the weather turning cooler, even in summer. We would suggest packing a light raincoat or poncho for travel all year round. If you are traveling during the cooler winter months then take a warmer jacket layer and consider an under layer for warmth.

Arrival & Departure Information What happens when you arrive at your destination, including information on airport transfers with Kirra

Kirra Tours offer a hotel or airport transfer at the start and end of your tour, or in-conjunction with pre or post accommodation booked with Global Journeys. All flight information must be given to Global Journeys at least 6 weeks prior to departure so that transfers can be booked. If you book your own pre or post accommodation then transfers cannot be included.

Terms & Conditions Yep, all the boring small print! We still recommend you read it though, as no one likes surprises!
Global Journeys Travel Industry Associations & Awards

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