Best holiday ever. It was fantastic having everything organised and the Tour Guide, both drivers and coach were superb. Can't fault anything. Hotels were of a high standard and the food was excellent. Really loved our first experience with an organised tour. Would do it again and will highly recommend Grand Pacific Tours.
A really enjoyable holiday. Very well organised and a great tour guide who had a great wealth of knowledge and made the whole tour really entertaining. Food was amazing (now the hard part starts to work it all off!!) and the accommodation was more than adequate although there was a mix up with who I was sharing (which worked out in my favour for the rest of the tour), The only difficulty was the early morning starts but that's to be expected when it's a scheduled tour. We had a full house on the tour and the people were really nice and friendly and easy to get along with. The view you get when you are in the coach or at the hotels are amazing. It's a photographer's dream. Overall very pleased with the holiday.
We thoroughly enjoyed our 16-day trip to New Zealand with Grand Pacific. The organisation was excellent, the hotels were excellent and so was the food! The coaches were comfortable and the drivers took every opportunity to tell us about the sights and local history. They were good-humoured and made sure we knew what was happening each day and sorted out any queries. The trip included many extras and took us to places we may not have explored had we been on our own. Highly recommended.
We felt that the trip covered everything which we wanted to see in the South Island. It was a well organised tour and the Tour guide was amazing. As well as being very knowledgeable and interesting he told us lots of personal stories which were very enjoyable. Our trip was near the end of the Season which meant that the places and the accommodation were not too crowded and this was a bonus. We had excellent weather which was great as we spent alot of time outdoors sight seeing when not on the coach. The coach was clean and comfortable and all the accommodation was of a good standard.
The food was also very good with buffet style menus in some of the hotels and happy hour drinks were essential although a little extension of the time would have been useful. We found that our group were all very friendly and everyone mixed well. Of the optional activities we went to Olveston House and Skippers Canyon both of which were excellent. We did book our trip online with Global Journeys and on the whole it was very good, our only complaint was with the flights. The outgoing flight was with Air New Zealand and it was great we had breakfast and a movie whereas the flight back to Melbourne was with Virgin and was cramped, crowded and we had no food which was a very disappointing way to finish our holiday. (GJ: We agree Maureen & Tony that Virgin definitely have work to do on their Tran-Tasman flights. We will relay this information back to Grand Pacific who are responsible for flight bookings that accompany their tours.)
Reply from Grand Pacific:
Kia Ora Maureen & Tony, thank you for your valuable feedback. We are pleased to read that your time in New Zealand provided great holiday memories. With regards to the air travel, Grand Pacific Tours provide fully inclusive packages including air and where ever possible will book Air New Zealand inclusive of seat, bag, entertainment and meal referred to as ‘The Works’ fare. Unfortunately on some routes Air New Zealand code share with Virgin who no longer provide a ‘Works’ package and Grand Pacific Tours provide a rebate for own meal to be provided. We will however, be able to provide this feedback to our Virgin representative for their review. Thanks again for your feedback.
What a wonderful trip so far! We are really enjoying this tour from South to North islands with Grand Pacific. Well organised and worth of money. Thank you Ritcky and Chris, drivers and director for this beautiful journey! Thanks Hannah of Global Journey. Without you we would not make this dream come true.
The trip was memorable and well organised. Our tour guide also coach driver was incredible. His sense of humour and excellent knowledge and experience provided us a wonderful trip. April and May was a good time to visit, with nothing else besides the blues of the lakes and golden autumn leafs in beautiful Queenstown. People on the trip - very lovely and friendly, easy to get along with. Must say I really enjoyed the trip, loved NZ and would come back for another visit. Thank you to Global Journeys and Grand Pacific!
This is the first time touring with Grand Pacific and it was the best coach touring experience we have had. The whole tour went like clockwork, which I am sure was largely due to the excellent management and organization of the coach driver and tour guide. The scenery was stunning and the Optionals we chose were of good value. What we found to be good was the daily variety of visits and activities.. The hotels were all excellent as was the food. Thanks again to Yvonne whose organization at the Global Journeys was again extremely efficient.
Thank you Grand Pacific for a very well organised tour of the South Island of New Zealand. My 89 year old mother and I had a wonderful, stress-free holiday. The accommodation and meals were good quality, although the Twizel accommodation needs updating of the rooms. Autumn turned out to be the best time to travel as the weather was stable and the leaves were turning. Our tour guide, Nick, and tour driver, Alex, did an amazing job of looking after us. In particular, Alex was a very safe driver! We appreciated hearing about the Maori culture, as well as the history and geography of the stunning scenery we passed through. Both Nick and Alex were knowledgeable and enthusiastic about their country and heritage. I have no hesitation in recommending Grand Pacific - in fact, we loved it so much, we are thinking of doing the North Island some time in the future. Thank you Madeline at Global Journeys for answering all our questions promptly and courteously. All in all, a holiday to remember!
Overall is was a great trip and a wonderful experience. We would like to have seen a little more content and we would like to have had some different dinners other than the hotel buffets. The buffets were nice but became tiresome. Some specialty restaurants offering local foods for the areas would have been better. Grand Pacific is a good operator. We were well looked after all the way. Mostly the hotels were very good but the one at Teizel did not meet expectations. An extra day in the tour (if it were possible) may have relaxed the pace just enough.
Reply from Grand Pacific:
Kia Ora John & Jennifer, thank you for your valuable feedback. Grand Pacific Tours run a detailed Quality Assurance program, which based on traveller feedback like yours, provides the basis for regular communication with our suppliers plus discussions on future enhancements to our coach tour itineraries. With regards to the hotel in Twizel, we have provided them with their overall Quality Assurance results including areas of concern to ensure they continue to maintain a higher level of service for our travellers. In regards to meals, our tours have a range of a-la-carte and buffet meals and in the peak of the season when hotels are running at full occupancy they will manage the crowds by only running a buffet type meal. Thanks again for your feedback.
Global Journeys made the online booking/payment step by step process very easy and I will definitely be booking travel with them again. We could not fault Grand Pacific. The travel pack they sent was very useful. Drivers/hosts on both Islands were very informative, very approachable and lots of fun. The quality of the accommodation and food was on the whole of a high standard. We liked that our luggage was delivered to and picked up from our rooms at each hotel. Our fellow travellers were great. Everyone mixed and got on very well and there were lots of laughs. It was a full on tour, packed with interesting places and sights. We enjoyed all aspects of trip but the highlights for us were Milford Sound and the Bay of Islands (including Russell) - just beautiful. Loved the sights of Rotorua and the included Hangi and Maori Concert in the evening was wonderful. TSS Earnshaw cruise and dinner was very nice but... a standard glass of wine costs $14.50!! I would thoroughly recommend Grand Pacific for those thinking of touring New Zealand.
Reply from Grand Pacific:
Kia Ora Margaret & Mary, thank you for your valuable feedback. We are thrilled to read about your lovely time in New Zealand including visiting the many included sites and attractions. Grand Pacific Tours run an extensive Quality Assurance Program which involves regular communication with our suppliers based on feedback from our travellers. Your comments regarding the cost of a standard glass of wine at Walter Peak has been addressed directly by our South Island Operations Manager with our TSS Earnslaw representative. We hope they will review our comments favourably. Once again, we appreciate your feedback.
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Featured Travel Styles
Looking for something a bit different? Have a look through these featured travel styles by Grand Pacific
Why you should choose to travel with Grand Pacific on your next holiday
Each Grand Pacific Tours' Coach Captain has been handpicked for their expert knowledge and extensive driving experience. Ongoing training guarantees that the Coach Captain is on hand to assist you with every aspect of the tour, from handling luggage to booking optional tours and ensuring you are settled in at the end of the day. Enjoy professional commentary including numerous facts and figures, myths, legends and many laughs along the way. On selected tours an experienced Tour Guide will also accompany the tour. They will set the scene of what is in store each day and provide advice and recommendations throughout your journey. Their friendly nature will ensure everyone feels welcome, relaxed and that your holiday is a memorable experience.
Sit back and relax on a modern, 48 seater coach featuring panoramic windows, air conditioning, reclining cloth trim seats, CD and DVD player, entertainment system, lowering devices, air bag suspension, restroom, two door access and cold water storage. Traveller comments on the vehicles utilised by Grand Pacific Tours can be described in one word - "Excellent". The Ultimate Coach is in a class of its own. Two brand new vehicles have been purpose built for Grand Pacific Tours boasting a cutting edge design complete with the latest finishes. Catering for small group tours, the vehicles boast only 20 luxury leather seats on a full size vehicle. On board, the business class treatment extends to a wide range of features.
Relax in Style
Grand Pacific Tours provides three standards of accommodation in line with the positioning of each tour and its price range - Quality, Superior and Premium. The quality hotels used on the Affordable Tours are rated 3 - 3.5 stars and represent excellent value for money, offer clean and comfortable surroundings plus genuine kiwi hospitality. Superior hotels are utilised on the Luxury Tours and represent a 4 star rating. All properties are centrally located and offer high quality service and facilities. Grand Pacifc have carefully handpicked a collection of stylish 4.5 - 5 star rated hotels to be part of the Ultimate Small Group Tours experience. You will be treated to a very high standard in each location. Regular inspections and ongoing evaluation ensures each property continues to exceed the high standards and levels of service we require. Each of the hotels used offer a premium level of comfort, extensive guest facilities and excellent location.
Added Attractions - We've Got New Zealand Covered
On a Grand Pacific Tours coach holiday you will visit a vast range of iconic attractions that are included in the itinerary. The list of attractions is extensive and covers a range of experiences from the Hole in the Rock Cruise in the beautiful Bay of Islands to the world renowned TranzAlpine rail journey in the South Island. Being a New Zealand specialist allows us to build solid relationships with our key suppliers and confirm arrangements exclusive to Grand Pacific Tours. A key example of this is on the Milford Sound Cruise where our travellers enjoy reserved seats on the Top Deck for premium viewing. Whilst travelling with a group, it is still important that your holiday is a personalised experience. One guide per 24 travellers has been confirmed for any guided tour inclusion.
Throughout your New Zealand holiday you will have the opportunity to enhance your tour with what we call 'icing on the cake experiences'. Optional Tours provide a unique and unforgettable highlight in each of the regions that you travel through. You may wish to enjoy the thrill of a jet boat in scenic Queenstown, take a flight over the captivating Fox and Franz Josef Glaciers, experience a scenic helicopter flight over the crystal clear turquoise waters in the Bay of Islands or relax and unwind in the hot mineral pools in the geothermal town of Rotorua, just to name a few. You will receive an Optional Tours Directory prior to leaving home so you can plan ahead. Whilst on tour your Grand Pacific Tours crew will be on hand to assist with making these bookings.
Grand Pacific FAQ's
Some of the frequently asked questions Grand Pacific receive from their clients
Can I book directly with Grand Pacific Tours?
Grand Pacific Tours is a wholesale Tour Operator and as such we do not take direct bookings. Any of our holidays can be booked through Global Journeys (our #1 Agency), who can give you the best advice on all of your travel plans.
Are all tours guaranteed to depart?
Yes, all of our tour dates are guaranteed to depart.
What documentation will I receive?
This depends on the touring style you are booking. You will receive paper documents in a complimentary leather travel wallet as well as luggage labels and a useful booklet containing valuable holiday information. You will also receive a map of the region you are visiting when you get on tour.
When will I receive my travel documents?
Documents for Grand Pacific guided tours are delivered to the hotel or address you are staying at prior to your tour depending on the tour type chosen. We also provide you with a tour itinerary and arrival instructions by email, once we have all your flight information and personal details.
Can merchandise be purchased once in New Zealand? What if I order a jacket and it is the incorrect size?
Merchandise needs to be added at the time of booking (or prior to final monies being paid) and can't be purchased once on tour. You will receive your merchandise as part of your documentation pack approximately 2-3 weeks prior to departure. If the jacket is an incorrect size then it can be returned and an alternate jacket can be sent. A $5 postage and handling fee is required for any jacket exchanges.
Who travels on Grand Pacific tours?
Our tours are geared towards the senior market, therefore most of our travellers are between 55-80 years of age. We do of course have clients travelling that are either younger or older than this average age. Due to the nature of our tours we have found that children under 5 years of age are not suitable to travel on our tours. We do offer child rates for children between 5-11 years of age.
How many other people will I be travelling with?
Grand Pacific Tours have a maximum capacity of 48 people per tour. Small group tours have space for a maximum of 20 people per tour.
Do I need to tip my Tour Director, Driver or Driver guide?
New Zealanders, like Australians, do not depend on tips for their income, however tipping in appreciation for extra-special service is at the discretion of the visitor.
How many suitcases can I take?
Travellers are entitled to carry one suitcase per person, with the total sum of its width, length and depth not exceeding 140cm and weight 20kg (44 pounds). In addition to your suitcase, you may also carry a handbag and/or camera case onboard the coach.
What should I wear?
Plan to wear much the same as you would in Australia, but take layered clothes to put on or off as required. Remember the seasons are more pronounced and the weather is more changeable. You'll need warmer clothes than at home in Autumn. Coastal areas in summer are usually warm enough for you to go out in the evenings without a jacket, but carry a light jumper or jacket in case the weather turns cooler. Also include a light waterproof jacket.
Arrival & Departure Information
What happens when you arrive at your destination, including information on airport transfers with
Travel in Style
Grand Pacific Tours offer a range of stylish accessories that will complement your documentation pack. These items offer great value for money and will be a memento of your New Zealand holdiay for many years to come. Order any of these items with Global Journeys at the time of booking, as they are not able to be purchased on tour.
Free Airport Transfers
Grand Pacific offers a hotel or airport transfer at the start and end of your tour, or in-conjunction with pre or post accommodation booked with Global Journeys & Grand Pacific. All flight information must be given to Global Journeys at least 6 weeks prior to departure so that transfers can be booked. If you book your own pre or post accommodation then transfers cannot be included.
Terms & Conditions
Yep, all the boring small print! We still recommend you read it though, as no one likes surprises!