What is the difference between Trafalgar's First Class and CostSaver European tours?
Both provide exceptional value for money, with the same professional service of a Tour Director and Driver and comfortable coaches. First Class tours include First Class Hotels, buffet breakfast daily and more sightseeing inclusions. CostSaver hotels are guaranteed Superior Tourist class or better and continental style breakfast daily.
When can I expect to get my travel documents & itinerary?
Travel documents, including any air tickets, tour itinerary, hotel lists, and helpful hints and other information are sent approximately 20 days prior to your tour departure. Your Global Journeys Travel Advisor can organise these earlier if you are travelling before your holiday starts.
How many people will be on my trip?
You'll find an average of 40 to 45 guests on trips throughout Europe, and a maximum of 52 guests on trips throughout the United States and Canada.
Will I have free time?
Each itinerary offers the perfect balance of downtime and discoveries. We also give you the opportunity to tailor your trip with Optional Experiences. You might choose to enjoy some of the best seats in the house at the world-famous Moulin Rouge in Paris. Or maybe take a magical early-morning balloon ride over the Napa Valley. Trafalgar's At Leisure tours offer a more relaxed pace, with later starts and longer stays in each place.
What are the coaches like?
We pride ourselves on having the finest fleet of fuel-efficient, fully air-conditioned coaches – all with reclining seats and on-board restrooms. The high vantage point from your coach's window means you can take in all the glorious scenery, whether it's a vast rural landscape or an urban city centre. We also have on board WiFi.
Are the hotels air conditioned?
We select our hotels for their quality, impeccable service and comfort, with the majority of them having air-conditioning. Few hotels in the northern Alps or Europe have air conditioning due to the colder climate.
Can I book a group of friends?
Global Journeys take the hassle out of booking a group holiday - and we offer some great discounts for five or more people. Groups of five to eight people will receive 5% off the land-only part of their trip, and larger groups will save even more.
What is the single traveller supplement?
If you prefer the privacy of your own room, you can opt for our single supplement. The cost will depend on your trip and can be found in the pricing section of the itinerary. On many of our trips we offer discounts on the standard single supplement. If you'd rather not incur the additional expense, consider our single traveller room share option. We'll accommodate you with a fellow guest of the same gender, on a twin-bed basis.
What if I have special dietary requirements?
We can accommodate guests who are vegetarian and can assist with diabetic, gluten-free and other medically-recommended diets. Please advise us at time of booking. Unfortunately, we're unable to supply meals in accordance with strict religious requirements. We can't provide salt-free, Kosher, Halal, requests for specific dietary supplements such as soya milk, and high protein or low-carb meals.
How much luggage can I bring?
You can bring one suitcase per person with the dimensions of 76cm x 46cm x 25cm (30" x 18" x 10") and weight not exceeding 23kg (50 lbs) due to the limited space on the coach. You can also bring one piece of hand luggage, provided it is small enough to take on the coach and does not have telescopic handles. All baggage handling is provided at no extra charge. One suitcase per person will be brought to your hotel room.
Are tips included?
We'll check you in, look after your luggage and take care of all hotel porterage, tips and gratuities - whether it is for restaurant staff, chambermaids or porters. The option to pre-pay gratuities for the Travel Director and Driver is available. Please request this at the time of enquiry and your Travel Advisor will include it in your quote.
What is Gold Seal Protection?
Gold Seal Protection is designed to provide you with peace of mind. For $99 should you choose to cancel your guided holiday for any reason, prior to departure from Australia , Trafalgar will refund your deposit and/or guided holiday payment. Gold Seal Protection must be paid with the deposit and cannot be added at any later date. If you wish for us to include this protection in your quote, please let us know when completing your 'Quote Request'.
Will I need to pack formal clothes?
This will depend on not only your personal preference, but the destinations you're visiting and the time of year you'll be travelling. We'd recommend bringing at least one smart outfit for special evenings.
What are Optional Experiences and when can I book them?
We realise that everyone likes some time to themselves, which is why we've left free time on all of our itineraries. If you want to get the most out of your destination, our Optional Experiences let you tailor your trip. Your Travel Director will tell you about all of the Optional Experiences available on the first day of your trip. Payment can be made by credit card or cash.
Will I need electrical adaptors?
Electrical plugs and outlets differ throughout the world. We recommend bringing a universal travel adaptor that's suitable for the countries you are travelling to.
Will I be able to get laundry done?
Most hotels do offer a laundry service and in some cities Laundromats are also available. However, it's sensible to try and pack enough clothing to avoid having to do laundry, as it can sometimes be costly or inconvenient.
Is there seat rotation on the coach?
Yes, your Travel Director will implement a seat rotation system, whereby all guests will rotate their seats on the coach daily. This allows for everyone to experience the spectacular views from different seats, and you'll have a better opportunity to get to know your fellow travellers.
What if I become ill on my trip and am unable to continue?
Your Travel Director will assist you with a doctor's visit or hospitalisation should you require. Trafalgar has a dedicated Customer Care Department in Europe, or our Operations Department in the relevant country will contact you to offer assistance and advice, coordinate with your travel insurance company and keep in touch until you are able to re-join the trip or return home. This service is included in the cost of your trip; however it is not a replacement for travel insurance, which we strongly advise you to purchase.
Why is my contact information collected when I book?
There may be times when unforeseen events beyond our control impact travel schedules and potentially disrupt cruises, tours, or packages. These include, but are not limited to, severe weather conditions, acts of nature, and government travel advisories. Under such circumstances, it is critical that Trafalgar be able to contact you immediately and reliably - including nights, weekends, and holidays - to make sure we've informed you of any possible changes to your travel.