Will I be travelling with people from other countries?
Cosmos is an international company. As such, you will be travelling with like-minded enthusiasts from countries as diverse as the United States, Canada, Australia, New Zealand and South Africa, as well as Europe and Asia regions.
What if I am travelling alone?
More than one third of Cosmos' clients travel alone. Because Cosmos strives to offer the best value for money, we feel it is unfair to charge an expensive single room supplement without offering an alternative. We therefore can provide clients with a 'guaranteed share' facility. This means that we charge singles the basic per person price and match up singles of the same gender in twin-bedded rooms. If we cannot find a roommate for a tour member who has booked on a 'guaranteed share' basis, we will absorb the single room supplement. For mutual comfort, we do adopt a no-smoking rule in shared rooms. 'Guaranteed share' cannot be offered for pre and post tour accommodation. 'Guaranteed share' basis is unavailable on certain vacations.
What is a single room supplement?
If you prefer the privacy of your own room, this can be arranged for you with an extra fee. Single supplement prices are listed on each itinerary page.
When can I expect to get my travel documents & itinerary?
Travel documents, including any air tickets, tour itinerary, hotel lists, and helpful hints and other information are sent approximately 20-30 days prior to your tour departure. Your Global Journeys Travel Advisor can organise these earlier if you are travelling before your holiday starts.
Am I expected to pay gratuities?
It is customary worldwide to pay tips to Tour Directors and Drivers on all international vacations and these are not included in your quote. The option to prepay these tips prior to departure is possible however. Please ask your Travel Advisor to include this in your quote. You will receive gratuity vouchers with your travel documents and all you need to do is give this to the Tour Director, Driver, Cruise Director at the end of the holiday.
How much luggage can I bring?
Porterage for one suitcase per person travelling is included in the holiday price. Airport and train station porterage is not included. Your single bag should not exceed the dimensions of 76 x 53 x 28cm (30" x 21" x 11") and weight of 22kg (50lbs). Carry-on luggage is limited to one bag per person travelling and must not exceed the dimensions of 30 x 28 x 14cm (12" x 11" x 6"). For safety reasons, wheeled carry on bags are not suitable and will not be permitted as hand luggage on the coaches. Carry-on bags must be small enough to store in overhead bins or under the seat of you.
Can I book optional excursions before travel?
You can pre purchase selected optional excursions for your tour between 90 and 10 days prior to departure, on departures which have been placed onto a "Guaranteed Departure" status. Your Global Journeys Travel Advisor will provide more information to you at the time.
What are the standard bed configurations?
Every effort is made to reserve only twin-bedding room. Occasionally, some hotels will only provide double-bedded rooms. These rooms will be allocated to couple where possible. If your preference is for a double bed, please request this at time of booking. Please note that as we do not own the hotels, and it is the hotels themselves that undertake the room allocation, double rooms are only a request and cannot be guaranteed.
Are there laundry facilities?
Most hotels offer a laundry service, however it can sometimes be costly. Alternatively, some cities offer Laundromats.
Is there Wi-Fi on the coach?
Cosmos coaches offer free wireless internet connection whilst touring. This allows you to browse online and share your experience with your friends and family back home. We need to highlight free wireless availability in coaches is not offered on local coaches used for transfers or occasionally for sightseeing tours. Wireless service is not available in some countries and certain regions of other countries that do not have Wi-Fi service coverage. Downloading is not available on the coaches but you can do this in the hotels. Please check with the hotel reception or concierge where the free Wi-Fi is located in each hotel.
What is SafetyNet Protection?
Cosmos is dedicated to ensuring your trip is worry and hassle free, even when booking. Should you be uncertain what your commitments will be leading up to your departure, Cosmos offer an optional SafetyNet Protection policy for an additional fee. Read more here.
I'm finding it difficult to match two tours together?
Have you considered pre or post tour accommodation? Cosmos offer fantastic rates hard to find elsewhere and this may enable you to select sequential tours with minimal disruption to your intended travel plans.
What does the tour cost include?
Our packages take in each destinations's most popular highlights. They are carefully planned to include visits to places of interest and panoramic drives through areas of natural beauty. There's so much for you to look forward to!
Why is my contact information collected when I book?
There may be times when unforeseen events beyond our control impact travel schedules and potentially disrupt cruises, tours, or packages. These include, but are not limited to, severe weather conditions, acts of nature, and government travel advisories. Under such circumstances, it is critical that Cosmos be able to contact you immediately and reliably - including nights, weekends, and holidays - to make sure we've informed you of any possible changes to your travel.