What is the difference between a twin room and a double room?
A double room is designed to accommodate two people, but may not have two separate beds. A twin bedded room has two separate beds of any size, and is the type most commonly utilised.
What size is a triple room?
A triple room is the same size as a twin bedded room and beds will accommodate three people, but we cannot guarantee three separate beds. If there are only two beds, a rollaway may be requested but cannot be guaranteed due to size of room and fire codes.
Can my children travel on tour with us?
Children over the age of 5 may travel on a Collette tour accompanied by an adult. Child land rates are valid for ages 5-12, sharing a room with two full-paying adults. If you are travelling with a child, it is your sole responsibility to ensure the child follows all safety rules of the tour.
Are single and triple rooms always available?
Triple and single rooms are limited and are available on a first come, first served basis. Be advised that single rooms are often smaller.
When can I check into my hotel?
Normal check-in time is late afternoon. If you do have an early arrival, rooms may not always be available for immediate check-in.
Are attractions always available?
Access to some attractions or sites may be affected by local holidays, weather conditions or other circumstances. As a result, the days and order of sightseeing may change to best utilise your time on tour. Boat rides are weather permitting. Some attractions may not be available during the "off-season" months. When attractions are unavailable, other similar attractions will be substituted. Wildlife sightings are not guaranteed.
Is there a lot of walking on tour?
Collette itineraries include many activities and some may consist of walking on uneven terrain or significant walking at times. Some of the most unique sightseeing can mean accessing locations that restrict coaches. Some hotels/lodges in remote locations may not have elevators. For your comfort, Collette recommend bringing walking shoes.
What is not included in the tour price?
The land price does not include air travel, airline fees, airport or departure taxes, transfers, visas, customary end-of-trip gratuities for your tour manager, driver, local guides, hotel housekeepers, cruise ship waitstaff, and any incidental charges.
Where do I meet my tour manager?
Your Collette tour manager will make contact with you at your first hotel. The hotel's address and phone number will be included in your documents.
What are optional experiences and when can I book them?
Yes, the majority of optional excursions and activities are available for advance purchase provided that you make your options purchase 15 days or more prior to the tour start date. There are benefits to prepurchasing options including a price guarantee once your tour is paid in full, so once payment is received in full, your preselected options are guaranteed by Collette. Although you can still purchase options while on tour, reserving them ahead of time ensures you a spot in the event that the activity sells out. Collette will provide a refund if you cancel a presold option prior to tour departure. Any presold options cancelled while on tour are nonrefundable.
Would my tour date ever be changed?
While it is unlikely, Collette does reserve the right to cancel any tour prior to departure. Should this happen, Collette will make every effort to put you on another departure date. If an alternate cannot be found, a full refund will be made. Air booked through Collette will be protected. Collette cannot be held responsible for penalties incurred if you secure your own flights.
Will I be able to get laundry done?
Most hotels do offer a laundry service and in some cities Laundromats are also available. However, it's sensible to try and pack enough clothing to avoid having to do laundry, as it can sometimes be costly or inconvenient.
Can I make changes to my reservation?
Should you decide to change your reservation after initial booking, Collette charge a handling fee of $25 per transaction. A change of tour date or tour itinerary within the guidelines of the cancellation policy will be treated as a cancellation and regular cancellation fees may apply.
What is Roundtrip Home to Airport Chauffeur Drive Service?
Collette's private chauffeur drive service is included on all air-inclusive Collette tours for customers within 40km of a major Australian international airport. These include Adelaide, Brisbane, Cairns, Canberra, Darwin, Hobart, Melbourne, Perth & Sydney. A uniformed driver in an executive car will collect you from your home and take you to the international departure terminal. On your arrival back to Australia, your driver will be waiting for you at the arrivals terminal to take you home.
Note: This service is available for all Collette tour bookings when flights are included and Global Journeys book them with Collette directly.