Can I book directly with Avalon Waterways?
Yes you can, or you can book directly with Global Journeys, and save on the brochured price with our exclusive discounts, as well as receiving the best advice on all of your travel plans from your dedicated award winning Travel Advisor!
When can I expect to get my travel documents & itinerary?
Travel documents, including your paper tickets or e-ticket itineraries and other information, are posted by Global Journeys approximately two to three weeks prior to departure from Australia , provided full payment has been received.
Will I be travelling with people from other countries?
Avalon Waterways is an international company. As such, you will be travelling with like-minded cruise enthusiasts from countries as diverse as the United States, Canada, Australia, New Zealand and South Africa, as well as Europe and Asia regions.
Do you accept travellers who need special assistance?
Any disability requiring special attention should be reported to Global Journeys at the time the reservation is made. Avalon Waterways will make reasonable efforts to accommodate the special needs of disabled tour participants, but is not responsible in the event it is unable to do so, nor is it responsible for any denial of services by carriers, hotels, restaurants, or other independent suppliers. We regret that we cannot provide individual assistance to a tour member for walking, dining, and getting on and off motorcoaches and other transportation vehicles, or other personal needs. A qualified companion must accompany travellers who need such assistance.
On river cruises we do not have elevators that go to every level of the ship. Most doors to cabins, staterooms and restrooms are not wide enough to allow access by standard wheelchairs and other doorways may be fitted with coamings. For safety reasons travelers in wheelchairs cannot be carried on ramps in ports.
How old does a child have to be to travel with Avalon Waterways?
An adult must accompany travellers who are less than 18 years old on the tour departure date. We do not accept children under the age of 8.
What is SafetyNet Protection?
Avalon Waterways is dedicated to ensuring your trip is worry and hassle free, even when booking. Should you be uncertain what your commitments will be leading up to your departure, Avalon Waterways offer an optional SafetyNet Protection policy for an additional fee. Read more here.
How much luggage can I bring?
Porterage for one suitcase on tour is included in the tour price. Due to limited coach capacity and keeping within the guidelines of Occupation Health and safety, we strongly recommend that this single bag should have dimensions not exceeding 76x53x28cm (30"x 21"x 11") and weight not exceeding 22 kg (50 lbs). We do understand that slight variations to these dimensions will occur and provided the variations are only slight, luggage will be accepted.
Due to limited space on luggage racks in the coach, carry-on bags should not exceed the dimensions of 30x28x14cm (12"x11"x6"). For safety reasons, wheeled carry-on bags are not suitable as hand luggage on motorcoaches and minibuses as these bags can cause damage to persons and property if it falls from the overhead compartments for any reason. A carry-on bag and a handbag will be suitable inside the coach
You can pre purchase selected optional excursions for your river cruise between 90 and 10 days prior to departure, on departures which have been placed onto a 'Guaranteed Departure' status. Details will be provided by your Global JOurneys Travel Advisor.
What is the bed configuration on an Avalon river cruise?
European vessels can be configured as either one bed or two separate beds. Unless specified, the default will be two separate beds pushed together with separate bedding. If your preference is for one bed or two separate beds apart, please request this at time of enquiry. Triple bedding is not available.
Am I expected to pay gratuities?
Gratuities to the Cruise Director and crew onboard are included in the cruise price. Tips to your Local Guides on optional excursions are not inlcuded in the cruise price. Tipping is a way to show your satisfaction for good service and is always appreciated but not expected. If you were to tip your Local Guides it is recommended that tips be paid in cash.
Do I need to bring an electricity adaptor?
Electricity on board our Avalon Waterways ships is 220v which requires a European Adaptor. You will need an adaptor or converter to use in your stateroom.
How do I make purchases on the cruise?
A cashless system operates on the ships so all purchases and shipboard services are credited to your account. At the end of the cruise you will receive your account which can be paid with cash, credit cards or paid in traveller's cheques (there is a processing fee). Traveller's cheques are not accepted on the Nile, on Lake Nasser nor in Southeast Asia. Personal cheques are not accepted. On the Mekong only cash, Visa and Mastercard are accepted for payment.
What beverages are included?
Wine and beer are included with all onboard dinners. Non-alcoholic alternatives are also available. Soft drinks are included with lunch. At other times, alcoholic beverages are available for an additional charge. In Europe and on the Mekong, regular coffee, tea and iced tea are available free of charge throughout the day from the self service coffee stations. On the Yangtze and Galapagos coffee, tea and soft drinks are included at lunch and dinner.
What meals should I expect?
All meals on board are prepared by accomplished chefs and consist of local food adjusted to suit the tastes of international passengers. There is a full buffet breakfast, and in Europe a buffet lunch including choice of soups and main courses with appetizer, salad or sandwich, and dessert. On the Yangtze, Mekong and Irrawaddy, a mix of Western and local dishes are offered; in the Galápagos, you'll be able to taste some Ecuadorian specialties.
Are laundry facilities available?
Laundry service is available on board for a modest fee. Price lists will be available in your stateroom. Please note that clothes cannot be dry cleaned on board. For safety reasons, we ask that you do not iron clothing in your cabin. For a small fee, the onboard laundry service is available to iron clothing. Laundry facilities are not available on the Galapagos cruise.
Is there a dress code?
Dress aboard and on shore is casual. Please bring comfortable walking shoes for sightseeing. Dinner attire is casual - open-neck shirts, pants, dresses. Coats and ties may be worn. The Captain's Welcome and Farewell Dinners are dressy, but not formal. On the Mekong and Irrawaddy coats and ties are not recommended due to the warm humid climate.
Why is my contact information collected when I book?
There may be times when unforeseen events beyond our control impact travel schedules and potentially disrupt cruises, tours, or packages. These include, but are not limited to, severe weather conditions, acts of nature, and government travel advisories. Under such circumstances, it is critical that Avalon be able to contact you immediately and reliably - including nights, weekends, and holidays - to make sure we've informed you of any possible changes to your travel.