Trip Date: 05/04/2017
“Tour guide / driver service needs big improvement”
I went with my mum and sister for a Southern Panorama tour of New Zealand with Kirra. Overall experience was good but the driver / tour guide was the biggest let down. I had the unfortunate situation where my mum forgot one of her medication. You would have thought the tour guide driver would have compassion in trying to help me with finding a doctor or advising me where to go to look for help in his country. No! Instead of any of the above he meant to do he was mean and simply don't want to know. He was not helpful at all. Mind you my mishap would not have caused him any interruption with his schedules, so not sure why the treatment I received. There was no compassion, no cheerfulness at all. I did not see him once offered his hand to anyone in our group who are elderly and not too agile when getting in and out of the coach. While he is very knowledgeable about the places and good with his driving, I reckon he is in the wrong job of being a tour guide.
Fortunately for my family, the other tour members and the other New Zealander's I met on the trip were very kind, friendly and helpful. I actually burst into tears when a pharmacist I went to at Dunedin was so kind, reassuring and supportive of my predicament. She helped me to sort out mum's medication and I am exceedingly grateful. The Scenic Hotel chains in this tour is the best both quality of their food and accommodation. The one in Queenstown is the least impressive. NZ is a magical place and I will return, just hoping to have the good fortune to have someone nice as our tour guide next time. Not sure if it's only tours in NZ, in Europe and Asia their tours normally have the tour guide and driver as separate persons not combined duties like this one, it could be the tiredness hence the attitude of this driver but if that's the case he is in the wrong job.
Trip Date: 19/12/2016
“Amazing relaxing but thorough South Island of New Zealand tour.”
From start to finish Global Journeys were extremely professional and efficient. All of our group were friendly, mixed races such as Australia, Wales, Germany, Singapore, England, India and America, ages 23 to about 70. Our bus driver/ tour director was very diligent ensuring we were all back on the coach after each stop. He was extremely informative about every aspect of the South Island of New Zealand. Throughout the trip he kept the coach clean inside and out. The meals were superb accounting for every taste and dietetic needs and all accommodation was excellent. I would recommend Global Journeys to everyone and Kirra Tours for their wonderful tour. Look at the photo of where we took a steam boat ride to dinner!
Trip Date: 29/05/2013
“Everything went really well”
We had one small problem with the coach, but the driver arranged for another and, we were able to get our coach back fixed the next day. Otherwise everything went really well.
Ron & Mariko Cary
Trip Date: 11/04/2012
“You couldn't ask for a better experience”
The tour was excellent in all respects. The original booking through to the final check out at the last hotel was handled with complete satisfaction. Special thanks to Kirby for all the help in arranging and Reece our driver, who new so much about the trip, historical, geographical. You name it, he had the answer. It was a total pleasure to know him. Thanks for a wonderful trip.