Terms & Conditions:

These online terms and conditions relate to Travelmarvel (as part of the APT Group), herein after referred to as The Company. You should read and understand your contract, and please ask The Company or Global Journeys if you require any clarification.

Reservations & Payments
A $250 deposit per person, per tour is required at time of booking. Some seasonal special offers may require an additional deposit, which will be advised at the time of reservation. Balance is required 45 days before departure (tours including rail travel 60 days prior). Where connecting air, rail or boat travel is included, confirm correct fare at time of paying balance.

The Company reserves the right to cancel any ticket or booking or to refuse to carry any passenger where payment has not been received by The Company within the specified time. All prices quoted are in Australian dollars. Credit card surcharges apply.

Late Bookings
Payment in full is required at time of booking for reservations made less than 45 days before departure from Australia. If reservation cannot be confirmed, all monies will be refunded.

Cancellation Policy

If tour has commenced, no refund of fare on unused portion of tour. All cancellations must be received in writing by The Company and are not effective until this notification has been received. Please note transferring your tour to another date is treated as a cancellation and cancellation fees will apply. Days of notice commence from the day notice is received by the Company (during office hours, Mon-Fri, excluding public holidays).

Children
Children under 15: when sharing with one adult 20% off adult coach fare plus relevant child rail/air/boat fare. Children under 7 years of age are not recommended to participate in an escorted coach tour. Children under 18: must be accompanied by an adult.

Luggage Limits
Each passenger is entitled to take one case, the sum of its length, width and depth not to exceed 160 cm (63 inches), weight limit 20 kg (44 lbs.). Airlines permit only 1 cabin bag per person, in which personal items such as cameras, make-up etc. should be carried. Over-limit luggage cannot be carried. Baggage is at ‘owners risk’.

Important Information Exclusion of Liability
1. Whilst the Company will take all reasonable steps to provide an enjoyable tour, it accepts no liability for any loss of enjoyment experienced by passengers due to circumstances beyond its control. The Company further accepts no liability for any loss beyond its reasonable control and provides no warranties in addition to those set out under the Trade Practices Act 1974, and nothing herein restricts any passenger from exercising their rights and remedies pursuant to law.

2. Global Journeys will forward booking confirmations and other payments to us on your behalf, but Global Journeys is not our agent for the purpose of receipt of monies. Receipt of booking confirmations and subsequent payments byGlobal Journeys does not constitute receipt of those monies by us and Global Journeys has no authority expressed or implied to receive monies on our behalf. There is no liability on the part of the Company in respect to any monies paid to Global Journeys unless and until the Company notifies the passenger (by way of booking confirmation advice or payment receipt advice) that monies have been received.

3. The optional tour excursions are not operated by or at the direction or on behalf of Travelmarvel or its employees or agents or any other persons or companies associated with Travelmarvel. By taking bookings for these tours, Travelmarvel acts as each optional tour operator’s agent.

4. These tours include the services of operators other than the Company e.g. optional tour excursions, which are not under the direct control of the Company, and whilst the Company takes all reasonable care in selecting these operators, it cannot accept responsibility for those operators’ conduct or the conduct of their representative employees or agents or for any ramifications of that conduct.

5. No passenger will be permitted to embark or continue on tour while their mental or physical condition is, in the opinion of any representative of the Company, such as to render them incapable of caring for themselves, or whereby they become objectionable to other passengers, or they become a hazard to themselves or other passengers. The Company will not be responsible for expenses resulting in such persons being precluded from completing the tour.

Amendment Fees
A charge of $50 will apply to any addition or modification requested after the original booking has been confirmed.

Itineraries
Itineraries are subject to alteration without notice and intended as a guide only. Alterations may come about due to road or weather conditions, strikes, public holidays, local festivals or other reasons. Any additional expense incurred by the passenger is not the Company’s responsibility. The Company can give no guarantee as to the exact arrival and departure times for carriers and operators used by the Company in the tour and the Company will not be liable for failure to make connections with any other services or attractions beyond its control. A minimum number of bookings is required in order for a tour to be financially viable and to have a pleasant group atmosphere. In the event that adequate numbers cannot be achieved, it may be necessary to cancel a scheduled departure and to offer the nearest possible alternative date (or, of course, a full refund of monies paid). This decision is usually four to eight weeks before the scheduled departure date. The tour documentation sent to you after your balance has been paid in full should be treated as your finalised itinerary. Please check this carefully.

Smoking
Government regulations forbid smoking in coaches, however frequent stops are made. Smoking is not permitted in twin share ‘matched’ rooms. Requests for smoking/non smoking rooms cannot be guaranteed.

Seat Allocation on Tours
To ensure all passengers enjoy a forward facing and window seat, a daily seat rotation system is employed.

Service Inquiries
If a problem occurs during your tour, then in your own best interests, you should advise your Driver/Guide so that steps can be taken to resolve the matter there and then. If you remain dissatisfied, any complaint must be made in writing to us within 30 days.

Transfer Policy
On the first and final day of your tour we’ll provide a free airport transfer. When you book pre-tour accommodation with us in the city the tour departs from, we’ll provide a transfer from the airport on the day you arrive, and a hotel transfer on the first day of your tour.

Travel Insurance
We strongly recommend passengers to take out travel insurance to cover any unforeseen circumstances which may arise (including cancellation fees, medical and curtailment expenses, loss of luggage, early departure from tour due to death or illness etc.). Ask your Global Journeys tour consultant for details at the time of booking.

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