Terms & Conditions:
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Bookings and Conditions
To confirm your reservation, a deposit of $250 per person is
required. Reservations will be held for 7 days only without deposit.
All airfares are subject to strict ticketing deadlines, to be advised
at the time of booking. Balance of payment for your holiday is to be
paid 45 days prior to departure. The operator reserves the right to
accept waitlist clients in place of applicants failing to finalise within
the prescribed time.
Prices and Concessions
Prices are quoted in the Australian Currency, include GST and
supersede all prices previously advertised. Please check the exact
price of your tour at the time of paying balance. Airfares are based
on the most direct route and are subject to class availability and
any new Government taxes. Group concessions for ten or more
adults are available. Rail prices are subject to change from time
to time. All prices are valid subject to Government, hotel and fuel
surcharges.
Independent Tours: Children 2 to 15 years are entitled to the child price on ½ and 1 day sightseeing tours as well as Flexi trips that include overnight accommodation (tent/hotel) when sharing with at least one adult (unless stipulated otherwise). Infants up to and including 1 year old are free of charge. Please refer to individual tour information as some tours may have varied child age conditions.
Escorted Touring: Children 6 to 15 years are entitled to the child price off the adult coach content price plus relevant air, rail or sea price (unless stipulated otherwise).
Concession Card Holders: Prices apply to all Australian and New Zealand pensioners (refer to each itinerary price box for discount amount) however discount rail amounts are only available where Australian Centrelink Pensioner Card is produced. 'Seniors Card' holders are also eligible for the concession discounts on any tour price for a tour operated solely by AAT Kings.
Solo Travellers
Single rooms are available on request and a supplement payable at the time of booking. If you are travelling alone on a Premium or Cost Saver tour operated by AAT Kings and do not wish to pay the single supplement AAT Kings will ensure you share a room with a person of the same gender. If we fail to match you we will provide a single room at no extra cost. There is limited availability, please request at time of booking. Does not apply to Explorer tours in New Zealand, South Australia, the ‘Tasmania Naturally’ tour, King Island and Flinders Island tours or tours operated by Wilderness Challenge or Downunder Tours in Queensland.
Triple Rooms
In triple share rooms, the third bed may be a ‘foldaway’, ‘sofa bed’
or ‘rollaway’.
Cancellations and Amendments
Cancellation fees will be levied relative to the amount of notice
given:
Standard Coach Tour Cancellation Fees#
| Days prior to tour start |
Fee as % of Brochure Price* |
| 45 days or more |
Cancellation Fee |
| 44-22 days |
27.5% + Cancellation Fee |
| 21-8 days |
33% + Cancellation Fee |
| 7-1 days |
55% + Cancellation Fee |
| Day of departure |
100% |
# Days & Cancellation Fees differ for tours that include a cruise or rail component, Mexico & Costa Rica tours, South American tours & all River Cruises. Please ask your tour consultant for details if required or refer to the Booking Conditions listed in AAT Kings brochure.
* The Cancellation Fees are calulated on the Brochure Price, not Global Journeys discounted price.
Airfares: Tickets are issued on your airfares on receipt of full payment. Once ticketed, these airfares are non-refundable as per airline conditions. Any amendments to these flights may incur a fee. These airfares are not available outside Australia and New Zealand.
Illness or Absenteeism
In the event of your withdrawal from a tour after commencement for reasons of illness, you must obtain a medical certificate in support of any insurance claim. We regret that no refunds can be made for absences from a tour, including but not limited to missed meals or sightseeing. AAT Kings make no representation or guarantees concerning reimbursements of funds paid by you under any insurance claim.
Internet Airfares
Please note that AAT Kings does not incur any liability for airfares
purchased by travel agents or clients online via the internet. In the
unlikely event that a tour is cancelled, AAT Kings cannot be held
responsible for airfare conditions when the airfare is purchased via
the internet with companies other than AAT Kings. All such risk,
loss and expense must be borne by the travel agent or client.
Tour Participation, Exclusion and Release
Children five (5) years of age and under are ineligible. Children
under eighteen (18) years of age must be accompanied by an
adult. Clients with disabilities are welcome on AAT Kings tours
provided they are accompanied by an able-bodied companion and do not require special assistance from AAT Kings personnel. You
must advise AAT Kings at the time of booking if you are affected
by any condition, medical or otherwise, that may affect your
enjoyment of the tour or its enjoyment by others. Failure to do so
may result in the termination of your travel arrangements without
any liability on the part of AAT Kings.
AAT Kings reserves the right at its discretion to exclude from a
tour, or to terminate the travel arrangements during the course
of the tour without refund, of anyone who:
- is unable to cope with the requirements of coach tour travel or who
may need or require services or facilities that are not available
- fails to comply with the reasonable instructions of AAT Kings
personnel
- engages in illegal or undesirable behaviour or interferes with the
enjoyment of or jeopardises the safety of other participants.
Anyone so excluded will be required to disembark at a safe public
location, transport from which will be wholly their responsibility.
You agree that AAT Kings is released from all liability for, and you
agree not to hold AAT Kings responsible for termination of your
travel arrangements in accordance with the previous condition, or
any decision made by AAT Kings or by any service provider who
refuses to provide you with special accommodation facilities or
services that are not available or who refuses to carry you by
reason of any disability or medical condition.
Travel Insurance
Clients are strongly advised to take out travel insurance to cover
any unforeseen circumstances (eg. cancellation or curtailment
expenses, loss of luggage etc). Global Journeys will be
pleased to assist with your requirements.
Tour Inclusions
Transportation, entrance fees and boat cruise prices as per itinerary, services of a Tour Director and Tour Driver or Driver guide, meals as specified, accommodation on a twin share basis (unless specified otherwise). Occasionally it may be necessary to substitute inclusions other than those appearing on our website. Subject to a minimum number of clients, AAT Kings reserves the right to operate this touring on a smaller vehicle with a Driver guide. On some occasions, coach restrooms may be inaccessible depending on potations conditions.
Special Meals
Please advise AAT Kings of any special dietary requirements at
least 14 days before departure. Note that this will be on a request
basis only, as AAT Kings cannot guarantee the availability of
special meal types.
Luggage Allowance
One medium size suitcase per person (soft bag for Camping tours), the sum of its length/width and depth not to exceed 140cm (56”) plus one piece of hand luggage which may be carried onboard the coach: Please note that luggage with adjustable handle and wheels will not fit in the overhead compartments and cannot be accepted as hand luggage. Maximum weight of all luggage not to exceed 20kg (44lbs).
We are required by strict government vehicle weight regulations to enforce and adhere to this limit. If your luggage exceeds this limit, we ask that you make alternative arrangements for the excess it be forwarded to the termination point of your tour. Please note we suggest you have wheels on your suitcase, as there are certain places where assistance is not available (e.g. railway station and cruise terminal). All luggage and personal effects are at all times and in all circumstances at the risk of the tour participant. Luggage insurance is recommended.
Smoking and Seat Rotation
Government regulations prohibit smoking inside tourist coaches.
Please restrict smoking to the ample stops en route. To enable
everyone the opportunity of enjoying window and front seats,
clients change seats daily during the course of the tour.
Clothing and What to Bring
We recommend casual, lightweight, drip-dry clothing, with some
warmer articles for the evenings and cooler days. For the winter
months, a warm jacket is recommended. Pack shorts, pullover,
several changes of underwear and socks, rubber-soled walking
shoes, swimsuit, towel, sleeping clothes and waterproof jacket.
Do not forget your hat, camera, sunglasses, insect repellent,
sunscreen, toilet requisites and a flask for drinking water. Regular
laundry facilities are available en route.
Airline Indemnity
Any airlines’ involvement in these tours is as air carrier only. This
organisation shall carry no responsibility for statements in this
brochure relating to ground content of the tours and the operator
indemnifies them against any claim action, loss or damage arising
therefrom.
Important
By paying the $250 deposit per person per holiday to Global Journeys you acknowledge that you have read, understood and accepted the booking conditions, which make up the contract between you and AAT Kings.
Scenic flights, boat cruises, helicopter flights, cable car rides, some 4WD tours, white water rafting, camel rides, hot air ballooning, rail, farmstay options etc. These excursions are not operated by AAT Kings Tours, nor by
persons or companies associated with AAT Kings Tours. These
activities involve inherent risk of injury, death, accident, delay
and loss, and client assumes all such risk with regard to any
misadventure, death, injury, delay or loss which occurs during, or
as a result of any such activity.
Before You Book
The information presented is correct at the time of publication. However, changes beyond our control may have occurred since then with respect to prices, itineraries, duration of holidays, standard of services and tour content. Surcharges may apply. Please check with Global Journeys to ascertain if there are any alterations to the holiday you select before you book. The tour documentation sent to you after your balance has been paid in full should be treated as your finalised itinerary. Please check this carefully.
General Conditions
These terms & conditions represent the entire agreement between the client
and AAT Kings Tours Pty. Ltd., who is the tour operator. AAT Kings
will be responsible to the client for supplying the services and
accommodation as described in this brochure, except where such
services cannot be supplied, or the itinerary used is changed due
to delays or other causes of whatever kind or nature beyond the
control of AAT Kings. In such circumstances, we will do our best to
supply comparable services, accommodations and itineraries, and
there shall be no refund in this situation. AAT Kings and its agents
(collectively ‘AAT ’) act only as agent for the client and upon the
express condition that AAT Kings shall not be liable or responsible
for any direct, indirect, consequential or incidental damage, injury,
loss, accident, delay or irregularity of any kind, which may be
occasioned by reason of any act or omission of any third party
(including without limitation, any act, inaction or breach of contract
of any third party, which is to or does supply any goods or services
for this trip). Without limiting the foregoing, AAT Kings does not
own or operate any third party suppliers of services such as hotels,
restaurants, transportation companies, sightseeing companies or
local tour operators. It is not responsible for any injury, death, loss
or expense due to overbooking of accommodations, default of any
third parties, sickness, weather, strikes, acts of God, Government,
acts of terrorism, criminal activity, war, quarantine, force majeure
events or any other cause beyond its control. All such risk, loss
and expense must be borne by the client. Occasionally, it may
be necessary to alter or amend itineraries, accommodation and
sightseeing arrangements from those published. This may be
due to road, weather and other operational needs prevailing
at the time, and is always made in the best interests of your
comfort. Any personal expenses incurred by a client as a result
of any delay, alteration or curtailment of any tour, whether
caused by mechanical defect, strikes or any other cause are the
responsibility of the client (we strongly recommend all clients
take out Travel Insurance, see your licensed travel agent). The
operator is unable to guarantee exact arrival and departure times,
and is not liable for any failure to make connections with any other
service, or guarantee the operation of any particular service. In
the case of breakdown or other unforeseen circumstances, the
operator reserves the right to substitute vehicles other than
specified, to ensure the operation of a tour. These coaches will be
modern touring vehicles and may not have some of the features
described. Please note that if you arrange for payment through an
unaccredited agent, the unaccredited agent is not our agent for the
purpose of receipt of monies. Receipt of deposits and subsequent
payments by the travel agent does not constitute receipt of
those monies by us, and the travel agent has no authority,
expressed or implied, to receive monies on our behalf. There is
no liability on our part, in respect of any monies paid to Global Journeys. The company reserves the right to cancel any ticket
or booking, or to refuse to carry any client where payment has
not been received by the company within the specified time. The
company reserves the right to amend or cancel tours at any time.
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